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March 2024 by Jose L. Martinez
Very helpful people,personally I want to say be careful when you receive text sms,or E- Mails saying that you have a pkg.at usps To be delivered to youAnd giving you instructions to contact via htpp link,or sms text,don't click or answer sms it is a scam. I went to my nearest USPS office at Valley Hi Medina drive to verify this, and the employee lady helped me stating that it was a scam. I'm Jose Martinez, and my advice is to all if you happen to get these scams either way, e-mails, or sms text. Don't open links or answer sms text, for they are up to steal your personal information. Have a great day ? ?
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March 2024 by Amy Estrada
Delivered my package to the wrong address when the address was clearly posted on the package label.Package was delivered to A airbnb which was not the address on the LABEL.The package was stolen by they're renters. The package had a stuffed animal with my family members human remains.Have not been contacted by them at all how are you going to fix this. Nothing will return. My family members remains.The owners of the airbnb told my family member that the package was not there and that the renter's took it. Won't release any information on the renters.
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March 2024 by FILL UP
I don't know who my mail man is but next time he throws a package hard I'm beating the goofiness of him. He got lucky today only cuz I live in a 2 story house cuz I would've chased him down and beat his gluteus maximus today
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February 2024 by Frank Almaraz
No problem s
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February 2024 by Eddie Chavera
The damn mail man from this location keeps delivering my packages to the wrong address box. And I keep missing out on getting my packages. Tired of this
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February 2024 by Wendy Bledsaw
Let us sit there waiting for our passport appt for 30mins just for them to then say that’s they had canceled all appts from 12:00-1:30 and that they are always canceled during those times so the person can take lunch. If passports aren’t available at those times then why do you let people schedule them? And why not notify they people that there appts are canceled? Absolutely horrible.
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February 2024 by Daniel Sanchez
I've had issues with them not answering their phone I've been calling everyday for them to re-deliver my package and they said the left a notice on the door and there was no notice on my door its frustrating ?
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December 2023 by L N
i’ve been calling all morning and the phone just rings for several minutes and then beeps. nobody picks up. my car is broken so i can’t drive down there. i just got out of the hospital and my mailbox is empty and i need to know where my mail is! calling the main line they said i have to call the store to find out. i tried the app i tried the website there’s nothing there i just want to speak to someone at the store and find out if they have my mail or if it was stolen but after 3 hours of non stop calling no one answers !!!?!?!
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December 2023 by Beaded Beauties
I have made several over 25 complaints over more than a year of the mail carrier as well as the management at Valley Hi Dr post office not delivering my mail!I am a disabled Veteran who receives benefits that give monthly statements as well as require reinstatements or check-ins and I didn't receive them which in turn made the state terminate my benefits! I also did not receive any of my monthly bills for water, electric, insurance,etc.I have gone up the chain and recorded managements responses to this discrimination. Yes, I'm the only black family in the neighborhood! The mailman won't even deliver packages to my door like he's supposed to. I thought that maybe that can't be the problem but I even mailed myself several letters over the course of a month and never received. The manager Dana told me in a recorded conversation that she isn't going to do anything about it nor answer any more questions! The question I asked her to prompt that response from her is how many times does someone have to complain before management fixes the problem? She said she doesn't know because she has never had this happen before!Wow........! Her last response was telling me to go to my Senator. ?
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December 2023 by Agent Bellic
I visit in person frequently because I use USPS to ship eBay items I've sold. I tend to have had good service over the years and I especially commend Dwayne because he will gladly help with difficult or unusual shipment requirements.However, there are problems with the pick up of my mail at my home address. Several times a year, the truck driver won't stop to get the mail out the mailbox (when there is no mail for me). This is frustrating because I'm usually mailing small items I've sold on eBay. I believe the driver won't pick up the mail because there could be an unwritten rule to speed up the daily route when there is no mail for the household for that day's delivery. I've repeatedly filed on-line complaints when this happens with the USPS. Obviously, because this continues to be a problem, officials at USPS aren't able to correct the problem or they ignore it as inconsequential.
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December 2023 by Lyds
I went in last week, I had a passport appointment and I didn't have a copy of my BC and DL so they made me reschedule. I rescheduled and took time off from work and I go to my new appointment and they tell me all appointments are canceled for the day because the passport certified person is not in today & they are making phone calls to let people know of cancelations. Well it was 840am and my appointment was at nine. They never even called. Go somewhere else. Customer service here is not it.
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October 2023 by M. L. S.
The passport office says this place is available for walk ins on Saturdays, however this is not the case. I drove an hour to get here and was turned away. You people need to get in touch with the passport office and get this changed.No wonder your reviews are so low. Good riddance.
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October 2023 by Anne
If I could give negative stars, I would. Worst customer service experience I’ve ever had! DO NOT get a passport here. I arrived 15 minutes early for my appointment at 1. The clerk showed up 15 minutes late to my 15 minute appointment, gave no apology, and barely acknowledged me at the counter. I learned that I didn’t have copies of my driver’s license -my fault- but just know they tell you they don’t have copy machines there. Lies. No problem, my husband made copies at H‑E‑B and returned in 5 minutes. Had she arrived on time this entire situation would have been avoided. The employee ended up refusing to help me because it would take too long for us to get copies back before the next appointment (which they double booked by the way) and told me to reschedule my appointment. There was no apology or any responsibility taken by the employee for showing up 15 minutes late for my 15 minute appointment. The manager offered no help other than to tell me to go to a walk in site in the Paul Elizondo Tower, 10 miles away. If you need a passport I highly recommend going downtown to that site - they were incredibly friendly and helpful with no wait. Also, they will make copies for you. This post office and its manager are awful. I will say the other clerk working the desk was a gem. Avoid this place at all costs!!! Never again!
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October 2023 by Lotoya Hall
Mail lady a Hispanic woman continues to not deliver my mail. She needs to be fired playing with peoples mail is a federal offense. I’m gonna continue to report her each time my mail is not delivered until they do something about this because this is getting out of hand.
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October 2023 by Gilbert G.
It's been 4 days we have not received any mail. I live in cul-de-sac and my neighbor and l have our mailboxes side by side. His vehicle is blocking our mailboxes. Mailman 8213573 rather pass it, then get off and deliver our mail.
