Valero is a 24/7 convenience store known for its friendly staff and well-stocked, clean environment. Many customers appreciate the store as part of their daily routine, enjoying the chance to meet interesting people while grabbing refreshments. However, there have been reports of high employee turnover and some challenges, including occasional issues with equipment, like a broken fountain machine and malfunctioning air conditioning. The presence of homeless individuals has also been noted, but they are generally polite. Despite these challenges, Valero remains a popular spot for quick stops and social interactions, though some customers feel the store has declined in quality since the pandemic.