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April 2024 by HOPE PENA
Worst place to store personal items. My storage unit was broken into and I was never notified.
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March 2024 by Clarissa Starr
Store your stuff here if you want to get your unit broken into and all your stuff stolen/damaged.
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March 2024 by Karl F Barsun
Leasing agent was professional and delightful.Answered all questions and made the transaction and experience enjoyable.Thank you Nia for all your help in making this experience easy and enjoyable.
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March 2024 by Mexico Adventurer
This profile is loaded with fake paid reviews. I rented here for a few years as a tenant, and it did not end well. It is against federal law (specifically, 15 US Code Subsection 45) to use fake reviews to deceive the public into doing business with you. Reports can and should be made to the FTC (Federal Trade Commission) and the US Attorney General for these deceptive practices.There are only (besides mine) 13 legitimate reviews on this profile. 10 are 1 star, 2 are 2 stars, and 1 is 3 stars, giving a total of the ACTUAL 13 REVIEWS of an average of 1.5 star reviews. All other reviews are fake, provided by a fake review company in India. That company is under investigation in India already.Criminal charges are on the way for Life Storage, being introduced by the FTC and the USAG offices. Google ignores all requests for fake review takedowns, so you must include in your reports that Google is complicit in this federal crime. The FTC and the USAG offices will include Google in their criminal complaints against Life Storage.I experienced no problems for quite a long time while using their storage units, except for the rats that destroyed over $1,500 pf my belongings, until the management and ownership changed for the third time while I was renting. After the 3rd company took over, I got locked in after the 10 PM gate locking time. I had no choice but to continue working on preparing my belongings for the move to Mexico over the night. I intended to just work through the night and leave to my hotel as the gates would allow me to exit.Until... at around 2 AM, a police car showed up. It was an officer who I had actually investigated once, and he did not recognize me.For anyone who has had theft of property, who has been told that their cameras inside do not work, I'm here to verify that they do, in fact, work. The assistant manager was telling the 911 operator who was relaying it to the officer to tell me that the assistant manager, a woman I had seen all day long walking the property, who lived on site, who knew who I was, and knew I had legitimate business there... she relayed that she could see me on the security cameras inside the office, as I was working on preparing boxes in the storage aisles. Parts of her sworn statement (911 call) were bold-faced lies.Instead of coming down herself or having another employee come down and let me out, she changed it from a civil matter to a criminal matter by calling 911 and making false statements.The officer "made a deal" with me that I put the things away and go to the gate, the assistant manager would let me leave.However, after I put everything away and locked my unit, I went to the gate, and waited... I could not leave.She was inside watching me, though.I drove back around to the entrance and honked.She was still sitting there just watching me.I drove back around to the exit and honked again.I debated making a 911 call to report false imprisonment, but decided to forego that avenue because my presence was needed in Mexico, and I did not have time to deal with mentally ill storage employees.I was able to leave and go to my hotel to rest, taking an extra day to rest up from being held prisoner all morning.On a later day, I stopped at the Vance Jackson Post Office next door for business. I left my vehicle there and walked over to the storage facility to pay my final bill. I was met by an employee I'd had a talk with as they were changing company names once again... and he had some words for me about being there overnight.I didn't tell him that I was held prisoner. I held that info in the event I decided to press charges and sue.The assistant manager was acting like a complete maniac when I stepped inside to speak to the lady manager about it, and they defended the assistant manager.I spoke with my attorneys, who were prepared to go if I decided. but I eventually told them, no. I'm turning it over to the appropriate federal agencies.The reason they keep changing their name every year or so... well... figure that out for yourself.
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February 2024 by Dondrick Starks
Thank you Pam for being my storage EXPERT. Couldn’t ask for a better storage experience. My rating is strictly for the manager.
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February 2024 by Luis Estrada
Offices don't open on time nor answer calls, recent break ins, got locked in unit and office wouldn't do anything about it. Had to wait for a customer to open the gate before I could leave.
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February 2024 by Gina Kvale
Great help answered all my questions
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February 2024 by Vivian Mendoza
I called this location to inquire about a unit that I'm interested in. The manager, Pamela was very nice and friendly. She answered all my questions professionally and patiently. I will recommend this location if you need storage.
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February 2024 by Billy Fitz
Managers were pretty nice. Pam and Crystal. They were willing to show me several sizes. Only one gate so not sure about that. Property well lit at night.
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January 2024 by Jennifer Menchaca
When we first got Life storage was great in till now it's got broken into stole half of myself in my unit they say they got cameras working which they don't have any by unit only in the front of the office this review tell everyone one don't do business there as soon as I get my stuff out of this unit no more going back to rent a storage at life storage and also the price goes up does not save no moneyTell everyone don't rent a storage unit at this location there been a lot of robbery they r not cheap rent n they don't have cameras around until they don't look out for there customers
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January 2024 by Nalah Taylor
I am rating this place 5 stars because of the excellent customer service that I received. I had a couple of questions regarding the services they provided. And Ms. Aiyanna was both knowledgeable and kind. I would definitely recommend speaking to her.
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December 2023 by Ashley Bennett
Purchasing the unit was easy, you get instructions before arrival with your code which made for easy access. No need to go into the office and worry about office hours is nice. When it was time to move out I just managed that through the website as well & was on my way. Can’t complain about my experience! I would use their business again.
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December 2023 by Veronica Ortiz
Pam was very nice and pleasant. She was very knowledgeable and answered all my questions. Highly recommend Pam.
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December 2023 by Adrian Cunningham
My Experience with this storage facility is over all very satisfying. I'm very happy with this place. And the clean and neat environment.
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December 2023 by Delwyn Andrews
Pam is amazing she helped my process and made it so easy
