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February 2024 by Illuminating Sunshine
Customer service was the worst. I called in to get pricing and was given attitude and she would not answer my questions.
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February 2024 by Jessica Guzman-Mazariegos
We have been loyal customers of the Redland location and all I can say is thatI’ve never been treated the way the front desk has treated me or been so frustrated with a clinic as much as this one. The front desk receptionist are very rude and condescending. Not to mention, not the brightest. They don’t take time to actually listen to you. They just want you to stop talking so they can talk. No attention to detail, rude, snarky and unprofessional. I have spoken and dealt with the location manger on more than a few occasions and chose to only deal with her since the front desk girls are insufferable!! We have asked for all of our records to be sent to our new vet 2 days ago. I hope this is review is read and the location will step up with customer service training and quality control.
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January 2024 by Tammy Flournoy
Caring, Compassionate Staff for your Pet! Never a long wait! They were Wonderful with our Samson! You are never surprised on Price! Highly Recommend!
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January 2024 by Alek M
Awesome staff and great health care. I love my puppies and they totally helped get us on the right track
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January 2024 by Linda Galloway
Prompt service and professional. They give a senior discount too.
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January 2024 by Liz Casarez
Won't be going back.I have taken my pets to vanguard on Redland since 2011. Took my dog in for something they have treated before. But since he saw a new vet she wanted to start all over and run tests when I told her what is was and had been treated there atleast4 times. No antibiotics and something I could of purchased over the counter at petsmart. All about making more money just because he was a new patient to her.I WILL NOT GIVE YOU MY BUSINESS EVER AGAIN!!!!! He did not get treated for what we went in for because I didn't let them do a feakle test?
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January 2024 by Anita
My recent experience at the Meyerland and Blackhawk Blvd. locations in Houston, on 12/16/2023, was incredibly unpleasant due to the unfriendly behavior of the staff. From their short, snappy, and dismissive communication, it was clear that they were not interested in providing good customer service.Despite arriving 15 minutes prior to closing for two services, I was made to wait for up to 5 minutes just to be checked in while multiple employees sat at a table chatting without helping anyone. It was frustrating to learn that the heartworm test I requested could not be performed because the results would be received 5 minutes after closing time. This information could have been communicated earlier, saving me from driving to both locations in hopes of completing my services.At the first location, I expressed my need for a heartworm test as well as my upcoming travel plans out of the country, but there was no kindness or empathy shown by the team. Instead, they simply refused to provide the service and my pet received a microchip only. The lack of communication skills and organization within the team was evident throughout my visit. At the second location, during check-out, there was an issue with the card reader and initially I attempted to pay with cash. I was told that change could not be given as the employee did not have any. However, miraculously enough, another employee who had been sitting next to her during my entire check-out process suddenly produced a deposit bag with change when the card reader would not work. It was disappointing to realize that if I had paid with cash initially, I would not have received my change back from this location.Overall, my experience at these Vanguard locations has left me thoroughly disappointed with the team's behavior and lack of professionalism. It is disheartening that these individuals are a representation of Vanguard as a whole.
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December 2023 by Bonita Bonita
I highly recommend the service Vanguard provides to their customers. They listen and assist accordingly. I have four small dogs that all have anxiety. They came to the car and assisted each dog one by one with shots. A good experience all around.
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December 2023 by Griffin Liebel
I’ve given this place more chances than it deserves. EVERY TIME I have come for a checkup we have waited over an hour past our appointment time to be seen. Staff unfriendly as other reviews have mentioned. If you value your time or sanity do not bring your pet here.
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December 2023 by R B
Front desk receptionist very rude and condescending. She a made comment stating if I’m going to breed dogs I need to read up on it. Well I’m not in the business of breeding dogs first of all, my pet happened to get pregnant and had a litter of pups so I called in with a question. Customer service at Redlands Oaks location is below standard average and being rude to potential customers is unacceptable.
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December 2023 by Kala Munson
Dr Wallish was absolutely amazing. We have not had the best experiences with other vets and as a result we have anxiety with vets. Dr Wallish was so caring and went above and beyond for us. She was even able to cut out dogs nails without a muzzle which other vets have not been successful with. She made the whole experience a pleasant one and needless to say we love her. We will make sure we tell everyone we know to go to vanguard and ask for her.
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December 2023 by Helio Hermosillo
Fair price vaccines. Although long waiting times. Almost 1 hr for my dog vaccines
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December 2023 by Bert
TerribIe administrative protocol. I have been bringing my 2 rabbits here for a few years because Dr. Patrick is a knowledgeable vet for rabbits. Today(12/1)I arrived at my appt., on time and sat waiting, with my 2 rabbits for over an hour. Nobody came to check on me. My bunnies are already stressed just being in the car for over an hour because I live outside San Antonio. I came out of the room and told them we were leaving in 10 minutes. No one came to the room where we were waiting, so we left and nobody at the front desk said a word. Nobody has tried to contact me as they don't care I guess. The administrative staff intentionally over books too many appts that cannot be handled in a timely manner. And they have raised their cost for "wellness check-ups". We are finding another vet.
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December 2023 by Dave XXX
Excellent staff, very loving and caring people
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December 2023 by Viola Register
Vanguard Mobile Vet Clinic has been giving Abbie her shots for years now. She has anxiety and fears everything so this is the easiest way for me and her. I leave her in the car and the Dr. comes to her. This group is super friendly and understanding!! I definitely recommend them!!
