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November 2023 by Phillip Q.
Still have my car in the shop for 3 months and it's been ready for 3 weeks there is no communication between me and the service advisor. They said it would take up to a month to finish and there was always a excuse on their end on why they still not completed the car and now it's ready for 3 weeks and they waiting on payment issues with my insurance when they should of looked at in the beginning. Worse experience I ever had with a company and especially with a big company like Chevrolet you would think they have their stuff together but guess not.
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September 2023 by Elena B.
I have sent an email directly to the general manager outlining all the issues but have yet to receive a response. I tried calling directly and was told I'd get a response via email. Tomorrow will make one week.
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September 2023 by John R.
Guess it wont matter much since their star rating is a 1.8. Got a recall for my airbags so i take my vehicle in to Vara Chevrolet. Everything went smooth till i go my truck back and the red light was on to service my airbag. I didnt even leave the parking lot and went right back. They took my truck back and eventually they came back saying my light was on when i brought it in, i told them i would have noticed a red light on. I didnt take it in because my airbag light was on but only because i got a recall notice on airbag. So now I'm driving a vehicle that the airbags don't work and puts me and my family in danger if by chance i get into an accident.
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September 2023 by Richard P.
My truck been in shop since January and gave it back to me 3 times never been fix ... idk what's going on at vara but they suck !
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September 2023 by Justin D.
This place is TERRIBLE my wife brought her car here they said they could fix the damage told us they would use ODM parts We looked at the itemized list and it was all cheap after market. Could not get the front bumper to fit right. Then they would ghost us and not reply back to phone calls. Had to take it to another place and they laughed at the work that was done fixed it with no issues.
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July 2023 by Javier L.
Dreadful service for part of michel , my truck was siting there in the sun for more than three weeks and they didn't even fixed it
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June 2023 by Ariela C.
I brought my ten year old vehicle here to get a diag check in the AC due to it not blowing cold air, along with a clicking noise. I was told that the diagnosis would take 3-4+ days, the potential repair being 1-2 days. I did not hear from the dealership for days and when I called they mentioned that they repaired something to do with a recall. They explained that it was required of them, which is fine and all, but they failed to inform me of this beforehand. They also failed to call or message me with an update and quote on the vehicles needed repair. I did not get my service done here.
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June 2023 by J C.
Terrible experience. I felt like I was lied to from day one just to make another sale. From ordering my 2023 C8 Corvette I was told one thing and 16 months later when my vehicle arrived I was told something else. I had to argue with the sales manager and the owner just to get what I signed up for. My parents bought several vehicles from them in the past and now I realize why they stopped. This was my first and last purchase with them.
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April 2023 by Caroline U.
David Vara is the best his personal service and friendliness to myself and my husband went above and beyond what I've ever seen from an owner of a business Mr.Vara is the real deal not fake in any way shape or form,you can't find his level of service much anymore.And the cars& trucks they sell are sure to please you to I love love love my 2008 Pontiac Grand Prix I bought from them with super low mileage too!Im sad to say it got hit by lightning and the computer no longer works now,but that car has been so good for our family I'm going to miss it tremendously.If you want great service ,great cars@ a great price go to Vara Chevrolet see David Vara you won't be disappointed.
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March 2023 by Celia O.
Very bad customer service Employees are obtuse I don't recommend this place I brought my truck in to be serviced Had bad experience spoke to mr David vara he informed me that if you did not purchase your vehicle their your not considered to be a valued customer Also the mechanic did not put protective Paper on my seats and floor board and got the truck back on empty Really. Please buy your Chevy from any other dealer. I just want to thank sequin Chevrolet for the best customer service
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January 2023 by Jacsanne L.
Domingo Vara Chevrolet has never failed us on maintainenace for our vehicles. Affordable and dependable workers and great customer service!
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January 2023 by Johnny R.
Service Dept: It took about a month for my appointment which was fine. Other Chevy Dealerships are wanting you to leave your car and it will take them 10-15 days to get to your vehicle. (Ancira). Vara said when I take my truck in for the appointment they would diagnose it and they did. The only thing that bothered me was that I didn't get a call back the same Monday evening when I dropped my truck off. I did however get a call back on Wednesday morning to let me know they found the issue and they needed the work to be approved by Endurance extended warranty I just purchased a few months back. The work was approved and they the service writer said the latest would be Friday 1/20. I did however get it back on 1/19. I will be going back to Vara for my vehicle work. 3.5 days for them to trouble shoot and fix was awesome. I was really worried about my truck after reading all the 1 star reviews, glad I didn't have to experience any of that. Thanks Vara!
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December 2022 by Savvy W.
I was wanting to get an oil change sometime this week. Lady on the phone was very rude. She told me this week there were no open time slots so my only option was to walk-in and maybe they could get me in... which I completely understand as I have worked at dealerships myself. It was just the woman's tone and almost annoyance with the fact that I had called in at all. Not awesome experience with her customer service, probably won't ever take my vehicle there.
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October 2022 by Oscar J.
Would not Purchase from them ever again!!!! Just spoke with one of the owners David Vara who was very sharp on answers and had no compassion what so ever on my issue with truck leaking water. As a owner I feel he could have offered more than just what the manufacture allows. if that was no so I feel the service department would have never asked me to reach out to him with my concern of truck leaking into the cab. I am employed with a company where anything we sell no mater the manufacture we will own up to the sell because at the end of the day it is our name that is on the line as the seller. I am so dissatisfied on how the owner handled my call and discussion and did not offer anytime of assistance. i will no longer purchase from Vara ever again and I will be certain to let anyone and everyone that will listen to me not to take them any and all business
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September 2022 by jojo c.
Good employees I love there happy energy they bring off.They are my favorite people I love talking to them.The owner was very rude didn't care about the business and pushed employees too much.
