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February 2024 by Laurie DL
Crissy was patient, knowledgeable, helpful, and was able to get me the Galaxy s24 I wanted in purple. She explained how to transfer data and the website. Overall, great experience!!
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February 2024 by Shee_ _
Was never acknowledged nor looked at. After walking around the whole store, I finally noticed they had a sign that was pretty much hiding, to scan & check in. It never gave me the option to check in, just to make an appointment. Which was also giving me a hard time. I left.
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February 2024 by Jim H
Do not ever seek assistance or purchase any accessories from this location if you’re a Verizon customer.I placed an order online to be picked up at store. Somehow a duplicate order was sent to the account address out of state. I contacted the store to seek assistance and their only response was that since I placed the order online I had to contact customer care to correct it. This was a Saturday and customer care did not reopen until Monday.The policy of not being able to provide customer care over the weekend is ignorant. This interaction with and non responsiveness by the store is pathetic.
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February 2024 by Kaizen Wunderkind
Effective and efficient
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December 2023 by Ralph Mendoza
Still working out the bugs.
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November 2023 by Adam Perez
There's usually a long wait almost every time I visit, but this time was very quick and no wait at all. I was impressed with how fast I was taken care of. Just in and out within minutes.
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November 2023 by Emylee Merta
The workers literally avoid eye contact when you enter. This place is so rude and unprofessional. I stood around waiting to hand over my iPhone, not even to make a transaction, and they let me stand there for 45 minutes unhelped. This place is trash. Don’t visit. I’m literally still standing here typing this review.
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September 2023 by James White
Went in to the store 9 days after purchasing a phone and they were closed. I went in 2 more times within the 30 days return period and they would not do the return. The 800 customer service said the store would do the return. So now I am out the $1000 for the phone.
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August 2023 by John Lombardi
I took the time to switch over my personal account to my business account. Thought that the service with Verizon was very good compared to other providers I've had. So I came to the store and talked to the business manager who honestly was great he got me all set up right away. This review is not for him. He had a business phone ordered for me and instead of sending it to my house had it sent to the store. When it arrived at the store the guys that work in this particular store chose not to even call me and let me know that it came in. So the next day I texted asking where my phone was and he said that the guys got it late and he was sorry but they should be expecting me anytime on saturday. Failing to tell me that they closed at 6:00 on Saturday I arrived at about 6:15. Happy that the door was locked but there was somebody inside I knocked on the door and tried to let the guy know I was just there to pick up my phone. Rather than go to the door and see what I might need and hear me out he just held up the number six at me with his hands over and over. Without being able to communicate with this genius I was trying to let him know that they made a mistake and we're supposed to give me my phone yesterday and that all I was doing was picking it up. However he obviously couldn't hear me being 20 feet away inside of the store and didn't care whatsoever to come and find out why I might be insisting that he come and talk to me. At the end of the day you can give excellent customer service and one guy who is more concerned about getting home than taking care of the customer can ruin a customer's experience who has been with you for years. I'll be back at 11:00 to pick up my phone tomorrow and I'll be letting him know if I see him how rude it was to not even listen to me especially when he's there helping another customer anyways. Hope the party or whatever he had to get to that was more important was worth the bad review.
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July 2023 by Richard Tuttle
JULLETTE CS was amazing beautiful smile happy took care of everything I needed in a timely manner, knew her job professional above and beyond at this location. Thank you, Julllette
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May 2023 by Cori Mc
Ricardo, the manager, was extremely helpful to us regarding our account and what we needed to discuss with customer service even though we were not buying anything at the store at the time. This is true customer care which was very much appreciated!
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May 2023 by Sandy Ginn
Great customer service. It was worth driving across town.
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March 2023 by Brent Buck
This corporate store is phenomenal. Kemo, the store manager went well above and beyond. He spoke to me on a level I could understand. He remained very patient and professional as my frustration grew(no fault of anyone at this location). He sat there with me and we called Verizon support, we were on for well over an hour. He took care of everything he could up to that point. I have to go see him on the 1st so I can pay taxes on a new device. Also, entire staff very considerate of me having my service dog Buddy with me. This is going to be my new store.
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January 2023 by Benita Pena
Very good service. Assisted right aways helped me with what I needed.
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January 2023 by Jrjr Tar
No service in San Antonio Tx especially in the south and south Texas don’t get Verizon I need to switch companies again for the 3rd time that map of coverage is trash nothing but lies as well as T mobile
