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March 2024 by Lorenzo R.
Horrible place. Went to get glasses for only my 3 kids using insurance we have had for 3 years. There prices were outrageous. But that's not the issue. The issue was that we left because of the prices and told them we weren't going to get anything. The next day i went to another eyeglass place to find glasses for my 3 kids and they informed me that they couldn't look at my insurance since someplace had already ran an Authorization. Upset i called this visionworks and they didn't delete the authorizations on there side. I spoke to Jessica and she said it would take 30 days, and i questioned that, as this has never been a problem in 20+ years of having vision insurance myself. Then after i questioned it, she said they would delete them but that it would take about 24 hours. SO now onto the main issue that is complete BS. I asked the new place if they could look at my benefits and the kicker, they said i had an authorization, as well as my wife. Like what the hell, i didn't do anything for glasses just my kids. So I called back and spoke to Jessica again and she said its because when they do authorizations its for the Policy. Like what? What BS are they playing at, I have never heard such BS that the authorization is per policy. Why the hell did they do an authorization for my wife and me when we didn't even have the need to get glasses. The Lady then deleted my wife and my aurhtoizations and i hung up at that. I called the insurance company to verify and they told me authorizations are per person not group, which i already new. But what BS is this store doing. Further more, the authorizations were still in place, so i had the insurance company delete them. Now we need to wait until at least Monday to order glasses as many places are now closed and closed on Sunday. Do not use this place, they are horrible.
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February 2024 by Carole Lazarini
The associates were friendly and discussed my options as far as cost wise
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December 2023 by Laurie Conforme
The staff was courteous and very knowledgeable about the type of lenses I was going to need that work best for my lifestyle, from work to everyday, I also got sunglasses!,, so excited!! I appreciate the time and attention I was provided. Thank you vision works for your beautiful staff. A+++
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November 2023 by Maria Sandoval
Alex helped me choose my glasses, was very patient, very nice. Thank you Visionworks for having people like Alex . She is awesome ???
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November 2023 by Lexis G.
I wanted to take the time to leave a review because I was just very appreciative having Frank help me. Very patient and very polite. Thank you Frank Great customer service
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October 2023 by D L
Ms Alex was great! She greeted me when I entered the store and helped me pick out the perfect glasses. She gave me a great price for my glasses and told me when the glasses would be ready for pick up. My glasses came in 3 days prior and I was notified by vision works. My glasses feal good and I can see clearly! When I picked up my glasses, I ordered my 2nd pair. Thank you Ms Alex and the lady who assisted me when ordering my 2nd pair.
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October 2023 by Mary Ann
Experience was awesome. I had special requests and were able to comply. Selena the associate was very helpful with explanations. Time spent was very prompt. Glad I went there
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October 2023 by Darlene Miller
Great experience at Vision Works! Friendly, fast and easy! And LOVE our wonderful Dr. Suzanne Jones!! :)
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October 2023 by Joni Haugse
Vision Works in Rolling Oaks Mall have friendly associates with great customer service skills! Nice selection of frames! A pleasant experience overall.
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October 2023 by Judy Schillick
We had a wonderful experience from beginning to end. I had glasses and sunglasses ordered in a short period of time.i am beyond excited and now I can hardly wait for them to come in.I highly recommend this Vision works.Judy McNeel Schillick
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September 2023 by Rita Lopez
Friendly, professional staff, was not rushed and they explained everything that was being done, Dr was so nice and asked a lot of questions, she took her time doing my eye exam and was very pleasant, highly recommend
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September 2023 by Stephanie Mills
The staff went above and beyond to ensure we received excellent service. Our service representative was very polite, helpful & accommodating to our needs!!! We have been happy customers for many years & plan to continue!!
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September 2023 by John Geer
Alex took her time and got us everything we wanted at the best price! Also Dr. Rhea was probably the best optometrist my wife and I have ever had!!!
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August 2023 by Franck Saint-Arroman
From the moment I arrived, the front desk people were friendly and smiling. They explained everything quickly and simply... Dr Suzanne Jones was amazing. I wouldn't go anywhere else.
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August 2023 by Virginia Lee
I will travel farther to the Rolling Oaks vision works because they are always ,helpful,courteous,polite and friendly. Thank you for taking care of your customers.
