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March 2024 by Sascha Starr
I would leave a negative 10 review. It's so absolutely disheartening that my job Tenet health Baptist employees should use Walgreens, I've never in my life had such trouble to get my prescriptions I've been on for years. Never ever had an issue with CVS. I absolutely 100% do NOT recommend to refill your prescriptions here!
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July 2023 by A M
I will say, I stopped going to the pharmacy a long time ago because of higher prices, not long hours, and the staff. However, even though their hours have not changed, they have good comparable prices now and of course GoodRX or SingleCare have great coupons to use here for Rxs... But, the whole reason I had to come back to this pharmacy is when the medicine was only there when I needed it but I found the (I assume newer) staff in the drive thru. They give my dog a treat each time and have been so kind to me!
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April 2023 by samara h.
Good customer service. The pharmacy is great too. We have been using this establishment for about ten years and have been pleased
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August 2022 by Patrick Hoskins
I wish I could give this place 0 stars. I have never had a good experience here, the latest being them refusing to give us our Covid boosters because my wife lost her Covid card when her purse was stolen. The Rite Away pharmacy right next door was much more knowledgeable and not only gave us the boosters they replaced the missing card.
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April 2022 by Keyana B.
Honesty goes a long way. I called to check on the status of my prescription and was told it would be ready in 45 minutes. I then visit the store and was told my prescription could not be filled because the internet was down all day. I understand that technical issues happen. However, that should have been told to me when I called (after waiting on hold for 10 minutes).
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March 2022 by Eric Kyle
Your results may vary -This review is just for the two cashiers working Friday evening Feb 11th. Helped me get a "home delivery" package FedEx dropped off there. Had 1 Autozone order sent by FedEx with 2 tracking numbers. So one thinks there would be two boxes. First they bring out the one, I mention the two tracking numbers, and they don't complain or anything when I open to verify the contents right there in the store, and confirm ya should be a second box.A few minutes later, thanks to them I know have three of my two expected boxes. Yes, three of two expected. So ya, thanks again for taking that extra moment of YOUR time to help lil ole me. It's greatly appreciated.
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January 2022 by Tracy S.
I like Walgreens I find the stores refreshing in that they are all uniform an you know what to expect - with the exception of THIS LOCATION. The pharmacy is the WORST!!!!!!! Had a prescription called in at 1pm - I saw they received it it was in process then all of a sudden it was pushed out to the NEXT DAY. I kept calling and calling no one would answer. The next day I called the pharmacy told me they didn't have a night pharmacist to work so they just pushed it all out to the next day. I was sick NOW which was why my doctor gave me the script. NO APOLOGY for the inconvenience. I swear if my insurance didn't MAKE me use Walgreens I'd never step foot in this location again - once again the pharmacy continues to exceed my frustration & disappointment- went to get my scripts was told -oh only one ready - we are breaking for lunch in 10 min come back in an hour. S*** S*** S*** CUSTOMER SERVICE -
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January 2022 by Tom C.
The customer service at this pharmacy is so poor. The workers are surly and there is always a long wait. I am going to move my business to a different pharmacy. Don't waste your time coming here!
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December 2021 by Emily Guerra
This is my nearest pharmacy and in the past 2yrs. The customer service has gone down. I would move to another pharmacy if there was a closer one. But the wait time can be over 20min. Although there’s only two cars in front of me. It has been a bad experience after another. The most recent today 12/1 I called in a prescription and the woman shared it was ready and to pick it up at 8pm. I went to pick it up and the man there said they didn’t have it. I called the number I called earlier and a woman answered and I asked if I had spoken to her. She said no. The woman left. I put a complaint and she shared that I should then ask the pharmacist to prevent this from happening. That was upsetting because I feel I should just trust that someone from there would tell me the truth. It was a bad experience.
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June 2021 by Adam M.
If there was a way to give a Zero I would!! Always Worst customer service every time I've come here. Meathead manager Ed has no clue and needs to be retrained. Twice I've made photo gifts for my family here and you show up and they say they are not ready when online says they are. They don't call and give you a heads up to let you know. Then he argued with me when I called him out on this. Once they sent my order to another store and never let me know. Basic customer service 101- failed
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May 2021 by Michael Barton
Standard pharmacy that has all the items you'd expect. There are generally deals going on for lots of items, especially shortly after a major holiday. The vitamin section is extensive and there are a few major manufacturers represented in the section. There is a drive through pharmacy on the Thousand Oaks side.
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April 2021 by Pat S.
I have been going to this location with my daughter multiple times per week for years. I will never step foot in this place again. I grabbed a shopping cart and filled it with numerous cases of soda they keep by the front door. I then go to the cosmetics area and grabbed a few nail files and one nail snip. I then make my way to the other side of the store to grab my young daughter some gold fish crackers when an employee walked up to me and without saying a word, took the nail care products out of my hands and walked away. I know it sounds crazy but this actually happened. When I finally got past the shock and asked what the hell was going on, she replied "I'm keeping them in cosmetics". I asked how she figured she had legal right to remove something from my hands and she replied "these will be in cosmetics when your ready to pay". I'm not a shoplifter nor am I poor. I'm actually retired from the US Military and a retired US Government Agent. She refused to say anything other than "they will be in cosmetics when your ready to pay". I spoke to the assistant manager who said the woman who treated me like dog crap was the store manager. She couldn't believe what she had done either. Only after identifying myself as a retired agent she came up with a b******* lie "I thought you where handing them to me". Totally the opposite of what she had been saying. Then I called corprate and received zero reply. Two weeks latter and three message, zero replies. i wouldn't step foot it this place. Go to CVS instead. If you do go there watch out for the heavy set white woman who hates men.
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March 2020 by Lee T.
When I walked in a rep was at the front register and they didn't greet me at all. I live basically next door to this store and since I was looking for a particular type of sugar that you didn't carry I walked out with no one even asking what I was looking for. Very bad customer service this morning.
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January 2020 by Maria A.
My doctor called in a prescription just fine, but on Walgreens end there was something hung they did which wasn't allowing it to be processed by my insurance company. I called my insurance and they weRe ready and willing to work it outt, all the pharmacy had to do was call thIer pharmacists help line. When I told them this they were rude and did not want to help. I was put on hold and told they'd be back with me. I went though 3cycles or hold back to ringing line before completely disconnected. I ended up sending my husband to work it out. Very rude customer service at the pharmacy.
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February 2019 by Stephanie Cross
My real complaint is that they close at 5 on Saturday; I couldn't even transfer my RX to the 24 hour Walgreens without paying more because the insurance had already been run. So, until tomorrow I wait. For nausea medication, cause nausea is fun.
