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February 2024 by L. SoTo
Outstanding customer service from Julisa and great banking advice. This branch located downtown has free parking next to bank, first floor garage. Drive-through service available.
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August 2022 by Cesare Riverso
Almost empty workers just chilling , but they won't take walk-in appointment only for opening new accounts very bad customer service
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August 2022 by _ _ (Sa Food reviews)
Almost empty workers just chilling , but they won't take walk-in appointment only for opening new accounts very bad customer service
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July 2022 by __
Almost empty workers just chilling , but they won't take walk-in appointment only for opening new accounts very bad customer service
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July 2022 by Dejan J.
Wells Fargo downtown is the worse bank I have ever been to in my life. Not only did they ask me to leave the office as I was helping a business client open up a business bank account they also don't have a public restroom I can use. As an accountant I don't recommend this branch to any business owner.
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April 2022 by Memyselfandi
I don’t like to wait for an appointment just to switch Banks. I waited for at least 15 minutes in there for someone to just talk to, n there were no one.
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July 2021 by John Moore
The wait is ridiculous, the only reason I gave it 2 stars is because at least it's open.The maximum I've waited here is 1.5 hrs on the business lane.
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May 2021 by Opinion
ATM does not work. Tried to call but they do not answer and I’m looking at them through windows. They want to get paid and not do anything or deal with people who without their business would not have jobs. Man in wheelchair and they would not budge. They do not answer so they will not make appointments.Have been with them for years, not anymore, looking for another bank. So don’t come here.
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May 2021 by Yessica Trevino
Tellers were very polite the one on phone and in the place only bad thing is that was pack and took for ever but ones on window was very fast.
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March 2021 by Everything Taj
Went to get a document notarized and the location is closed to all but appointment only. When asked if there was a banker available, I was told that there’s not one to help. Why is this location even running or open with no banker available. I drove from the other side of town, a waste of gas and time.
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January 2021 by Stephanie Adams
Been depositing money the same way for 2 years and my first time at this particular location and they refuse deposit because coins are not rolled...do they not work at Wells Fargo and receive compensation???? As a new business owner myself I would NEVER bank here because I refuse to “work” for their business, they should be working for our business.
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December 2020 by Roberto Fuentes Perez
This location has a very poor costumer service in San Antonio, it is located in the downtown area and there is only one person working at the drive thru for commercial and personal. Last time I was there I had to wait 45 minutes to get my transactions done. And same thing happens every time I go to this location. Sadly other Wells Fargo locations are far from where I live so I have no option but to come and waste my time to this poor costumer service location.
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December 2020 by Nicholas Hubbell
I was going to open an account here until I had no answer repeatedly calling for 2 weeks. Definitely banking somewhere else
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November 2020 by Jason Mickel
I have never heard of any bank closing early. I went through the drive thru at 1145 am September 1st 2020 to cash a check and the entire bank was closed. It was a holiday weekend so the workers decided to start the weekend early. This is not acceptable. If a business is going to close early then they need to change the hours on the internet and on the door. Then i went to the commercial line because i own a business and forced to go to the regular line at the drive thru. I will never except another Wells Fargo check as long as I alive. They have the worst customer service and make up there own hours of operation. Stay away from Wells Fargo.
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November 2020 by mickel l
I have never heard of any bank closing early. I went through the drive thru at 1145 am September 1st 2020 to cash a check and the entire bank was closed. It was a holiday weekend so the workers decided to start the weekend early. This is not acceptable. If a business is going to close early then they need to change the hours on the internet and on the door. Then i went to the commercial line because i own a business and forced to go to the regular line at the drive thru. I will never except another Wells Fargo check as long as I alive. They have the worst customer service and make up there own hours of operation. Stay away from Wells Fargo.
