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February 2025 by Cassity
Went through the drive thru to cash a check. When they finally did speak to me they told me I would have to wait because there were several people ahead of me INSIDE. Crazy stuff.
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February 2025 by David Rios
Cash register helpful but what bank is open without a bank representative to help you with accounts how to get something done on my banking account and they said we have no one to help us.
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November 2024 by Lucas Garza
There shouldn’t be a star for this branch! I’ve been calling numerous times and the BRANCH DOESN’T ANSWER I HAD TO CALL CUSTOMER SERVICE INORDER TO GET IN CONTACT WITH THE BRANCH MANAGER SHE STATES THAT THEY ARE SHORT STAFFED! She was very rude and never helped me! Every time I reach out to Wells Fargo’s it’s always something I used to have this bank back in the day same things happen I don’t know why I come back to this bank. If this situations keep occurring so now, how am I gonna access my account if they can’t even help me.
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September 2024 by Juanita Mendoza
Went today on a Saturday 14 ppl.in front of me only 2 windows open and takes up more time when one of the works needs to help at drive thru.. they need more bankers cause it ridiculous what if need to be at some where at a time but stuck at the bank very slow service
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August 2024 by Samantha Rivera
WISH I COULD GIVE THEM NO STARS, THIS IS THE WORST LOCATION, 2 WEEKENDS IN A ROW THEY MESSED UP MY TRANSACTIONS. SLOW SERVICE, NEVER ANY TELLERS ONSITE.
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July 2024 by Perla Vazquez
Their money orders are $5 each no matter the amount whereas Randolph’s RBFCU there’s are only $1
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June 2024 by Sonya Cardenas
So disappointed to have to wait in the drive- thru lane for almost 30 minutes for my simple transaction. I could not even leave as there were cars behind me. The emissions these cars put out have to be terrible for our environment. They definitely need more staff.
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May 2024 by Lorie Isaac
Horrible wait time and it's very inconvenient when you don't bank with Wells Fargo. I can't stand this Bank! No consideration towards the statement "customer service".
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March 2024 by Joe Reyes
Today on March 18,2024 I got assaulted by the manager I have it on video I complained because I was not being attended and I complained to her so she asked me to turn off my camera which I complied then she kicked me right out of the bank once I turned the camera off she tapped my shoulder pretty hard and it hurted for a few seconds, Im begging for her to say her side of the story I have two business accounts their I was looking to open a third one at that moment I has to go to las palmas branch in order to get the right help
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March 2024 by andri 2325
This place it’s horrible, they suck, they have bad manners, bad customer service a dude left me unattended after helping a customer ahead of me, he decided to ignore me make me wait while he was eating some candy & he walked way, other bankers employees were been stupid not knowing what they are doing, so I decided to walked out & never returning this place I hope this place gets more better in the future since this people don’t give a damn.
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January 2024 by EKSTASY1 CAST
Pathetic, told me to come back another day to send a wire transfer, they had 4 employees and no banker.
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October 2022 by Debra Deleon
Customer service there is none. All you do is hold my money because anything else your employees will not do or cannot. 3x I have had appointment to add a person to an act. 3x cancel on me. What is your purpose. One banker but yet could not help me add, but yet we are held bound to make appts. Screw your bank. Today i will pull all my money 25,000 withdraw.
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August 2022 by Richard Britten
They also have 2 H/C PARKING PLACES.
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August 2022 by toby jones
I walked in with a simple request to close my checking account. Unfortunately, the tellers don't know how to use a computer. So, I asked for the manager to help. I think her name was Patricia, not sure, but she has ridiculous eyebrows that she spends hours & too much makeup on. She should spend some time learning how to use a computer, because she didn't know how to close my account either. When I asked if anyone was competent enough to navigate ancient Wells Fargo technology, she looked me in the eyes and said, "sorry, I'm absolutely useless and incapable of thinking". I felt sorry for her handicap, but realized Wells Fargo gives back to those less fortunate & provided her a job when no other employer would ever consider it. Talking to her was like talking to a broken robot stuck in a loop, my IQ literally started dropping & I realized the lackadaisical stupidity at Wells Fargo is contagious. I thanked her for wasting my time & for her extraordinary uselessness. She enthusiastically thanked me too, like a special person does, & waved farewell as she drooled on herself. If Patricia can be the useless manager of Wells Fargo on 3027 W Woodlawn Ave 78228, then spider monkeys deserve employment there too. Then maybe I'll keep my account open.
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July 2022 by Debra Moreno
Customer service there is none. All you do is hold my money because anything else your employees will not do or cannot. 3x I have had appointment to add a person to an act. 3x cancel on me. What is your purpose. One banker but yet could not help me add, but yet we are held bound to make appts. Screw your bank. Today i will pull all my money 25,000 withdraw.
