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February 2024 by Jjccrlo
Bad service. I was trying to open an account. No sign in sheet and no one came up to me when I was waiting at the lobby. After a while I just walked out. This was after several people had walked out alreadyand a lady was refused to be attended without an appointment to open an account.
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January 2024 by Melinda Alderete
Helpful staff
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November 2023 by Guadalupe Reyes
Scheduled an appointment through their online system, and once I arrived, I asked one of the tellers for the process of check-in. She stated they would call me, but they did not call me during the duration of my appointment (30 minutes). I was really upset given that I have a busy schedule, so figured I would have a secure visit. They didn’t have any people to tend to in person, so I am really confused on what went wrong.
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September 2023 by Barrett Crane
Saturday of Labor Day weekend was crazy. Tons of people in line, however, the bank was fully staffed with tellers and they had a banker greeting each customer and helping where he could. Excellent job managing a busy day!
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July 2023 by gerardo ramirez
This is the bank I frequent but for yrs now I have not needed to step inside. I needed to open another account and didnt want to here cause of all the recent bad reviews .Joe helped me out and even explained I could do it online and not make an appointment (no walk ins since they were about to close) since I already have an acct. Joe was knowledgeable of the app and guided us where we needed to go and had a very light and friendly demeanor. I'm glad I stopped in anyways.
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May 2023 by Alana Gazaway
Long lines sometimes out the door and the workers are as slow as they can be and don't care about the customers time. In line for an hour or more sometimes. They aren't very friendly and they aren't very smart either. They shorted me just five dollars on a money order once and i had to go back and pay for another one for the rest, wouldn't help. Also never answer the phone and for some reason don't do money orders at the window. Y'all just hire anyone i guess.
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February 2023 by Peter Schmidt
Lobby is closed sometimes. ? Have to get bus to go to another branch, even though I live walking distance to Fred. Rd./crossroads branch.Have no car.
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February 2023 by brandon vang
Showed up for a simple transaction minutes before closing and they cant help me. Lazy workers. Ain’t nobody wanna work anymore these days but they DO demand higher wages. Im switching over to Chase. Wells sucks. No wonder yall got sued for making fake accounts. It shows. Lazy workers haha
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January 2023 by Alfredo I. Gonzalez
Customer since 2004 and this and other are the nearest location. Ever since the Olmos Park Branch closed feel like all Wells have since failed on Customer Service. This particular location called several times with negative response. So decided to drive up and ask a simple question in regards to $2 bills “do you have any?” Not even that was able to answer like said no answer. So I pull up enter the branch and noticed a line. So I was ok Busy then…. So I called the branch and no phone ringing, I was ok maybe technical problems so I looked over to one of the desk and witnessed my number displaying on the phone but phone placed on silent. I looked over and see two ladies on their Financial Advisors post and one in her office and none of them bother to answer the phone. I made a comment out loud and was ignored. I left the long line without my transaction. So I tried calling other locations and still no answer but the big one on McCullough and 410 next to North Star did answer but didn’t have $2 bills.
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December 2022 by Anirbas Nomil
Arriving just before 5pm. The door is already locked. People inside. A woman opened the door for someone to let them out. When I knocked on the door. She looked at me and then just looked away.
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December 2022 by Jorge L Garcia
Worst service at this bank, was a few minutes late for my appointment then I asked the banker if I had to sign in somewhere, she asked me what service I needed and I replied I needed to open a business account. She asked me to have a seat, then 15 minutes later she asks me if I have the documents to open the account, i gave them to her and then she replied I would have to reschedule my appointment. Why make me wait 15 minutes and ask me for documents if you will make me reschedule?
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November 2022 by Oscar Prieto
The clerk on the front didn’t help 3 customers waiting for help and she instead went to lunch and there was no one to help. Wells fargo is worst every day.
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November 2022 by Matt P
Lady at the commercial drive thru was not helpful enough to close out my account and move it to chase
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October 2022 by New Reviews
By far the worst Wells Fargo I’ve been to. Employees are so slow. It really doesn’t take 3 employees helping out one customer when there’s a long line of customers. They slack way too much.
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August 2022 by J Andrade
Long lines to do transactions with the cashiers, really poor customer service and not friendly service. It's faster use the ATM outside.