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March 2025 by Start Graphics
Wells Fargo is worst bank. They need to close down. Always stealing from people. $10 to cash a check drawn on their accounts. Terrible bank
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March 2024 by J.
Horrible service after my account incurred fraudulent unauthorized charges the bank did nothing to protect my account and allowed the charges to be withdrawn from my account. Attempted to see an advisor but they are only open Monday-Friday and take appointments until 4 pm and Saturday’s only by appointment with nothing open for several weeks out, this does nothing to help customers that work Monday through Friday. So I’ll finally be able to discuss my account with someone in a few months, on a Saturday, I’m guessing. Definitely not even one star service.
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February 2024 by Zane Schnautz
Only 2 cars ahead of me in line and still waited over 45 minutes for service. Only one person working that I can see and the place is packed with customers. Seems to be an issue at every Wells Fargo I go to.
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October 2023 by Xaveria “Tang” Tucker
HORRIBLE EXPERIENCE. TRIED TO DO A TRANSACTION IN THE DRIVE THRU. WAS UNABLE TO COMPLETE IT. WAS UNAWARE I LEFT MY LICENSE WITH TELLER AND I RECEIVED MULTIPLE CALLS FROM THE BRANCH. WHEN I GOT BACK TO PICK UP MY LICENSE I WAS TOLD BY A SUPERVISOR I HAD TO PRODUCE SOME SORT OF IDENTIFICATION FOR HER TO RELEASE IT BACK TO ME. WHAT SENSE DID THAT MAKE? WHO COMES TO THE BANK AND SAY I FORGOT MY LICENSE? I REALLY FEEL LIKE IT WAS RACIAL PROFILING. YOU ARE LOOKING AT ME BUT TELLING ME YOU NEEDED SOMETHING ELSE TO VERIFY IT WAS ME. THE SAME TRANSACTION I TRIED TO COMPLETE EARLIER AND WAS TOLD THEY COULD NOT DO IT SHE THEN ASKED ME IF I WANTED TO COMPLETE IT. I TOLD HER NO AND DROVE OFF. SMH
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October 2023 by Arty Nanez
Had a bad and rude experience with this location. I was told I couldn't make a cash deposit, for whatever reason. The lady did not have her name tag on so I didn't get it but she was rude and didn't explain to me on why I couldn't make a cash depot
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August 2023 by A V.
Man this people are slow and rude. Always huge lines. I went a few days ago. Got there and there 3 cars . One of them on the commercial lane. I sit there on the commercial lane for 20 minuets waiting for that car to go. All other cars long gone since I got there. I move the regular lane and sit there for another 25 minuets. Mind you no other cars there. So push the button and ask the what heck is going because I've been there over 45 minutes. That woman get hot and bothered rude as hell. She says "no sir you haven't been here 45 minuets!!!!!" Wtf now they just called me a lier too!!! Today I get there around 11:30 and man they have like 10 cars waiting. Again hi wait almost and hour. @&$)? There a truck in front of me with no other cars. I'm the last car. Them @@$?$ $@&)?s close the blinds on my as I'm pulling. What a waste of my. Stay away from this place!!!!!
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June 2023 by Annasa210 Garcia
It was fast and tellers are very friendly
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June 2023 by Chris McCloy
Poor customer service.
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April 2023 by Sean Bishop
Absolute worst branch I’ve ever been in for any bank. Chase, RBFCU, Frost, Citi would never treat their customers as horribly as Wells has. Initially my complaint was for the bank as a whole, not a branch, but after being at this branch? None of the tellers or branch manager had manners, one personal banker was busy with someone so I can’t discredit her. But none of their employees (at this branch) even understand kindness or empathy.
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March 2023 by Christian Smith
Absolute worst. They deleted my direct deposit of thousands of dollars and this caused overdraft acct and drained the acct to nothing. Called customer service and was on hold 30 minutes, then finally someone, who you can’t understand, says they are going to transfer you again and then the line hangs up.Says a “technical issue” on the website but I guess “technically” I’ll just not pay my mortgage or buy food for my family until this is figured out. Wells Fargo sucks as soon as this is cleared I’m storing my cash in my mattress.
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March 2023 by Rosita B.
I had the worst experience at this bank-so bad that I am in the process of closing ALL of my accounts . They should visit a Broadway bank and learn how to treat people
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March 2023 by Stephan Lopez
This location has been repeatedly terrible service.1st time their atm was down multiple times and they don’t have an atm inside like other locations.Then today I couldn’t even get a cashiers check or money order through the drive thru. Like what???Every other location I’ve been to this far has been able to do these 2 things.
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December 2022 by Stev Panazza
So I went to this location first off because I was short $700 , I got reimbursed but had a couple of questions on my account. I asked Kassandra if she could explain to me more thoroughly. But all I got was attitude from her when I asked more questions she looked at me like I was d*** was a stare down. She is the reason I will be closing my account and going with Chase bank. I had to drive to a other location by Northstar Mall and Stephanie kindly explained everything with no problem. Also I need to add when I got up and told her I was leaving a bad review for her she smirked at me mockingly and said go right ahead sir byeee. I never seen anyone in a bank act like she did today . I hate to leave bad reviews but she deserves it. Bad employee of month award goes to Kassandra
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December 2022 by abbis893
Stopped by at 11 am it Took 10 minutes for someone to acknowledge me the personal banker was to busy making copies. Waited 10 minutes for her to tell me there are no personal bankers to open a certificate and will need to come back the following day. I asked if I can open online she said she thinks, then I asked if Wells Fargo does rate match she said yes. I stopped at another Wells Fargo and they said no rate match on CErtificates. Wells Fargo please train your staff
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August 2022 by Allen Weah
Bank belongs in the trash, drive through is Only for customer with account. No account so I went inside. Banker told me they can’t cash my check. Wells Fargo issued the check. Banker didn’t get even offer to make me an account. It’s hard not to feel like there was some sort of bias just saying.
