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February 2024 by I Michael R.
My Bank ....Personal and Business Helotes Branch is awesome!!! Corporate sold my Mortgage right before I could pay it off..... to Mr Cooper. They seem k so far. Mr Cooper is very responsive!!! Over all Well Fargo is about as good or better than most Banks around. Only Frost Bank beats them at this time....
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December 2023 by No Lies
They need to fix their freaking ATM machine and they only have one, clerks are not able to help besides with all the withdrawal fees they should've more than one ATM. instead of make you feel more comfortable you walk out upset ?
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November 2023 by Josésito G
Went to this location on a saturday @ 11:40 . Doors were closed. Bank was closed. Very sad because they usually close @ 12
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May 2023 by Richard S. Rios
Bandera Rd., San Antonio, TX...A very rude teller at drive-thru today...27 April early afternoon. I submitted a check for $1,350.00 to be cash and waited. A young man appeared and told me to wait. I waited for someone to ask how I wanted the money to be arranged...crickets. I continued to wait longer...finally an envelope landed in the capsule. I asked the woman what is this? In a rude manner, she said it was $1,350.00. I said you should have asked how I wanted the money as is usual for any bank to ask. Yes, she finally asked if I wanted it differently...she messed up to begin with. She walked off her position and I left.This is a systemic problem at this branch. Banked with Wells for thirty-five years in Houston five years ago where bank employees are professional and much better in so many ways. This is the second time I have been dismissed by a drive thru teller at this bank. Mind you, I avoid going to banks and do the vast majority of banking online.You don't need to talk down to a seventy-seven year old man who fought in Vietnam and Cambodia for you. Do your job in a professional manner if you can. Where is management?
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January 2023 by Jab Lumax
I went on 12/30 (nobody else was with the banker) to open an account was told to come back on the 1/4. So went to bank of America
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December 2022 by Lina Garza
I was there to get help, because I didn't understand some things.I get to the bank and was no one costumer there only me and I ask for help to the bank employee lady and she looked for excuses and didn't helped me.I go out so disappointed.
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December 2022 by Adister Gomez
Went to deposit and to get some change back and got wrong change back please count your money before you drive off
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June 2022 by Devon Torres
This bank ceases to amaze me. The customer service, banking services, mobile app, ATM, and everything else are PERFECT. I stop by a different one each time, and leave with the same satisfaction. They are also located EVERYWHERE, stay woke my friends ?
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June 2022 by Stephanie Smith
Love my bank! Very friendly and helpful team!
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May 2022 by Devon T
This bank ceases to amaze me. The customer service, banking services, mobile app, ATM, and everything else are PERFECT. I stop by a different one each time, and leave with the same satisfaction. They are also located EVERYWHERE, stay woke my friends ?
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April 2022 by Suresh Prajapati
Wish there was an option to give Zero star for the pathetic customer service this branch and Wellsfargo provides. Not only they don't care for customers but they are not knowledgeable as well in there own processes. I walked in to the branch and I was told the bankers are not available and to book an appointment. If that's the case then why keep a branch....
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February 2022 by Jazminda Q.
The amount of fees this business charges is insane. I had an acct that changed its rules on monthly fees. U have to pay a fee of $10 to qualify for a basic chkg acct. And thennnnn i have deposits and charges pending that should leave me with money in the bank but im all of a sudden negative. Apparently zelle and refunds can take up to 3 days or more. Its just always something negative i have to deal with when im usimf them
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January 2022 by meliza sanchez
One of the most inconsiderate banks I have ever bank with I have been with them 25 plus years and they always find a reason to overdraft me I would have assumed that during the pandemic that they may be more considerate being that people are out of work or to sick to get out to bank like I was this week not once has my account not been brought current immediately they have changed the deposit policy immensely over the years loyalty means nothing here extremely disappointing
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December 2021 by Oui C'est Moi ValE
1 Teller. 2 at the Drive Thru Windows. Bank minimally staffed, perhaps due to Covid? A 20 minute wait- for the sole customer in front of me. I've always had excellent service at this Bank, this was my 1st visit to this location.
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September 2021 by Dan McGrath
Thanks for the long DT lines and the closed lobby. Hire more staff
