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February 2024 by peter dolia
Arianna was rude. She refused to let me out of the line when she was taking more than 30 mins to help a costumer. I explained that I was late and could not be in line for more than 30 mins and needed to go back to work and was perfectly fine coming back at a later time to do my bank work but she felt offended and refused to let me out of the line. Should be fired.
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January 2024 by Wells Fargo Fraud dept
Hello my name is Guadalupe Tovar n I had an account during pandemic. I had some issues with some fraudulent transactions n I spoke to Jose Rendon n Bank Manger I don’t remember her name could you possibly give me name I would to get in contact with about my case.
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January 2024 by Adam Zamora
Agapito Barajas was not welcoming or helpful with us when we were intending to open an account. We weren’t aware of how the process worked, and he didn’t make it easy for us. When we asked if he spoke Spanish he replied don’t you see what my name is and what it says on my desk. Very rude and unprofessional. We will be going to another location.
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September 2023 by Claudia Valdez
I went in to take out money and the banker could not give me my money for whatever reason worst customer service all because a manager was not in how is that my fault? Smfh
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July 2023 by Aaron Mendoza
One of the slowest locations I have been to. I was first in line and needed a simple withdrawal and no one was able to help me at the desk within my 30 min lunch break. Very unfortunate.
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July 2023 by Cassandra Mireles
The worse bank, I only come here because of my work to make deposits. I would never bank with them personally. I came here one day at around 2:30 pm and the drive thru was closed. Another time I waited over an hour in the commercial line. Horrible!!!
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June 2023 by Mayela Gonzalez
The bankers have no idea on what they are doing the wasted almost 2 hours and he could help meI need it to cancel a cashier check the banker send me to talk to the teller I waited 25 min in line for the bank teller the lady told me i need it to talk to the banker, I waited another 40min for the banker, then he told me to go back on Tuesday cause he was busy , while I was waiting someone else walk in and he took care of them without having an appointment. The other banker was just there listening didn’t offer to help.Worse costumer service from their bankersI been going to the Potranco locationFor years never had a bad experience but this location is horrible
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April 2023 by Nessa V.
Worst Help ever! Went in person cause I couldn't be helped over the phone. Needless to say going In person was even worse. After 13years closing my account! Thanks Wells Fargo
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February 2023 by Alfred Prieto
Came to the bank on 2/25/23. Drive through was closed, even though it states on line that they are open until 12 pm. Associate came to the window, stated they were short handed and only lobby was opened. Such an inconvenience. No manager on duty as well.
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February 2023 by Katrina Garza
We have Banked with this Branch for over 10 years! Everyone is respectful and have amazing Customer service! They don’t get enough credit for all the hard work they do!
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February 2023 by Christina Riojas
Drive thru closed..at 945am...then go inside...line out the door with ONE TELLER WORKING!! very frustrated...do better Wells Fargo
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December 2022 by Nostalgic Soul
Terrible location, I try calling to open a BUISNESS account at least 4 times a day to check the needed paperwork and NO ONE answers. Not sure why; I know for a fact there’s no logical explanation as to why this is but I’m fed up with it and will be reporting it to the hyper ups. VERY NEGLIGENT and I expected better.
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December 2022 by Carol Lopez
Finally after calling 7 times, they pick up, and when they do my conversation was filled with attitude and unprofessionalism, find another Wells Fargo bank people, cause they are not it.
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November 2022 by jake wiles
Apparently having an appointment means absolutely nothing to this place. We came in 15 minutes before our appointment and we were told to just sit and wait but there was not telling when we’d be helped because there isn’t a banker in the building… that is the whole point of having an appointment… with a banker.Ridiculous waste of my time.
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November 2022 by M A.
Thanks for help on the loan without appointment I know I should have made one. They know how to treat people.
