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November 2023 by Christian Joya
I want to say that this Wells Fargo Bank is an amazing experience. I got to meet with Anna Garcia and she's been the best help for opening my new account. I highly suggest that you ask for her and I believe that she'll make anything happen for you because she did that for me.
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November 2023 by allyson gonzales
Is there any way I can get in contact with someone at the branch by phone?
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October 2023 by M
Absolutely terrible. Rude. Rude. Rude. Looking for a new banking institution. Done with WF.
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September 2023 by ISAAC DAY
This branch discriminated against me because of my medical disability. Super embarrassing and frustrating. It doesn't matter if I have two forms of identification I was refused service and wasn't explained why other than the system couldn't verify me. But I was advise to go to one on the other side of town... (They EILL help me?) Wow
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September 2023 by Claudia Valdez
Giving me a hard time to withdraw a small amount of money! Smfh!!!!
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July 2023 by Israel Contreras
Dear Wells Fargo, send Corporate to SHUT DOWN immediately this branch ASAP and FIRE every living soul that works here. Never experienced a Banker (young spanish guy) fight with a potential new customer, Horrible!! We took our money to Bank of America. BAD, BAD and BAD!.
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May 2023 by Angelina Mejia
Whether the place is busy or not they take FOREVER I’ve came many times with it being one car and it being multiple cars THEY STILL TAKE FOREVER. Every time I’ve came I’m here for at least 30 minutes before I get helped AND they don’t go by order who got here first they will help all other lanes before they’ll get to me. Worst bank location ever.
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April 2023 by Jackie Farnsworth
There is at least one homeless person living on the premises, so be careful if using the ATM after hours.Speaking of the ATM, I put my card and PIN number in and began to make a deposit. I put two checks in the machine, which did not process them or return them. It just took the two checks, failing to add that amount to my account. I called the bank as soon as they opened and was told that they can’t watch for my checks when they empty the ATM machine at the end of the day. I have to do a stop payment and ask the check writers to re-issue.Member since 1988, but I will be closing my account because someone can’t be bothered to simply be on the lookout for two checks that their own machine took.
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February 2023 by Alexis Martinez
Been sitting here for 30 minutes no one acknowledge me to say hi or we will be right with you. Left and came back since I was early for my appt. Sarah the personal banker was done with her customer but still no acknowledgment had to go to the tellers and they said I have to wait on this one particular banker not Sarah which she was free and available and no customers were in line for the tellers.
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February 2023 by Alexis Nieto
Been sitting here for 30 minutes no one acknowledge me to say hi or we will be right with you. Left and came back since I was early for my appt. Sarah the personal banker was done with her customer but still no acknowledgment had to go to the tellers and they said I have to wait on this one particular banker not Sarah which she was free and available and no customers were in line for the tellers.
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December 2022 by April Anselm-Toussaint
Everyone there was a joy to work with. Ana the banker there was awesome. I showed up to my appointment and did not realize I needed some paperwork, she allowed me to run home to get it and come back. There was a bit of a wait but I appreciate being serviced so I did not have to take time off work during the week.Earlier in the week I had taken time off work and went to 2 other branches and was rejected. So although the other two branches are closer to me, I will drive over to the Potranco location, anytime I need to go to a branch.
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October 2022 by A T.
I have to say Mrs Anna Maria Gracia saved my LIFE literally. To summarize my life seemed up side down and the final straw was my credit card having issues. I was literally on the verge of hurting myself because of catastrophic irritated with my new Wells Fargo Cash rewards card. I went to the front teller the gentleman was nice but basically said you have to make an appointment to speak to someone about my issues. I literally was going to scream walk out and possibly end my life. NOT because of the credit card issues again just life. As I took a moment to sit down trying to see if there was a same day appointment of course there wasnt I looked up to leave full of fury just drained and Mrs Anna came out to ask for her next appointed customer. They didn't show. She then gave a smile and ask may I help you. Now she could have went back into her office enjoyed her 30min without a customer but she didnt she asked to "serve" me...I hate to make this post long but please know that her customer service is the best I have ever seen by Wells Fargo mind you have used to Bank with them years ago vowed to never bank again but I can't beat the Cash back. Anyways she took me in and helped with my credit card issue BUT IT DIDN'T STOP THERE! She asked how was I.....again I began to give my typical fake smile knowing I was planning on doing something bad but I couldn't I could fake it. She was an outlet to a person she did NOT have to help. I have been meaning to write this as this event happened in September 2022...I CANNOT thank her for her professionalism, customer service and her genuine nature to help. I wish I had a way to express my gratitude to her If anyone in leadership sees this PLEASE PLEASE THANK HER FOR ME
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May 2022 by Renee J.
The reason I am giving this branch a 5 star review is for the customer service we experienced this time with their banker Belinda Bosworth. Since Covid, and the requirement to make appointments on line for banking needs, it has been difficult at times to get a timely appointment. We were scheduled to settle on a house on Monday morning and received instructions for wiring money Friday at 4:15. We rushed to the bank to be told by the teller we'd have to make an appointment with a banker. There were no available appointments at any branch on Saturday so I approached Ms. Bosworth to see if she could help find an appointment. She gladly jumped in to help and when she found no available appointments, she actually helped us complete the wiring process by the close of business saving us from having to reschedule our settlement. She went above and beyond and was so personable and kind on a Friday 35 minutes before close of business.
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May 2022 by Gail M.
Smells like sweaty socks worn by a homeless person when you walk in. Place needs a wet carpet vacuum cleaning ASAP. It could also be the cushioned chairs that smell bad. Only one in-person teller available. They said I had to make an appointment if I wanted sit down with a person to close an account even though the people at the desks were not dealing with any customers. I came on time to my appointment and of course the person I had an appointment with is busy with someone else. These fees are lame compared to my credit union.
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March 2022 by Luis A
The worst they always make everything so difficult even I been dealing with this bank for years now they just don’t care
