Wells Fargo Bank

Most Recent Comments

• June 2025 by Joanna Coronado
  If it was up to me I wouldn't even give it one star on Saturday June 21st I went to the bank on Fredericksburg to cash a check the cashier Malena was giving us help about cashing the check we had two forms of ID and then she asked for third it was a big amount of cash and all banks no matter where you go put you the money in envelopes this Bank gave me the money in a brown paper bag less than 30 minutes later I have went at a restaurant and stop to grab a bite to eat they busted my windows to my vehicle and stole the money this was the the worst experience I had with this Bank my husband who is cashing his check had moved not even a foot from the teller and told him no he couldn't move then they wanted to take a picture of him because they didn't believe that the IDS that they had were my husband's I believe this was an inside job because we had two guns in our vehicles we had a tablet and he's to another truck and nothing else was stolen but the money and where we left it that was the only place that they went for I will never trust this bank again or the workers here.
• April 2025 by W C
  Good costumer service from Mrs. D and bank manager Tricia 🥰
• March 2025 by Spencer Kohl
  Worst wels Fargo in San Antonio. The line was out the door (literally 20+ people ahead of me) and they only had 2 tellers. To top it off, every customer they sat there yelling customer assistance constantly and not clearing the customers n
  
  To top it off, I was told yesterday I needed a temporary ID since my ID was expired. I went online and printed it out, doing exactly what they told me I needed and brought in my expired ID and secondary proof like my debit card.
  
  The old lady behind the counter refused to take my government issued temporary ID causing me to miss paying a bill.
  
  I’m done wi th Wells Fargo after this
• February 2025 by Sunny Day
  I had an amazing interaction with a very nice worker here, I believe her name was Julisa. She was very sweet and provided great customer service. Thank you.
• January 2025 by Octavio Macías
  Poor service
• January 2025 by Eric January
  This bank is best especially the bank manager she is tops I'm ten toes down for her and her professional knowledge of her work and her staff are the best if any banks are in need of knowing how they should run their banks take note at the Fredricksburg Rd Bank number #1
• October 2024 by Perfectly Imperfect
  Excellent, the nicest place in town.
• October 2024 by Lisa Ann Cruz
  Needs customer improvements
• September 2024 by Vela's Lawn Care LLC San Antonio Tx
  Very very slow service.
  Came in at 9 am. I didn't leave till 945
  How is that possible.
  This branch never has enough workers.
  Or really slow .
  PLEASE AVOID THIS BRANCH
  PLEASE HIRE MORE EMPLOYEES
• September 2024 by isaiah cunningham
  They hired new friendly staff who cares, things seem to progressively getting better I can tell all the ladies here try their best. Thanks Wells Fargo
• August 2024 by Jason Navaira
  Jen, banker, was dismissive and not willing to help. I Already had a bad phone call with customer service and decided to walk in. Yes, no appointment, but willing to wait. She made it a point to say “we close at 12”, which I knew. It was 1045ish. But due to Her lack of compassion and poor customer service, she made me feel bad and I left. I hope she finds a profession that fulfills her to smile.
• August 2024 by Kevin Johnson
  If you use an IOLTA don't bank with Wells Fargo. They don't know how to handle it. It's hand holding every time you need to do a transaction.
• July 2024 by mario castillo
  They need to shut this branch down. Period. That is all I’ll say. Do not bank with Wells Fargo!
• July 2024 by Emily Alyssa
  Tiana was a very nice lady. She had answers my questions. And was very helpful today
• April 2024 by Earl Rodgers
  My own experience At Wells Fargo bank at this location. I live in Bulverde, Texas, but I had some business to do in San Antonio and since I was passing through , I thought I’d I paid a bill through the drive through at this location . I had just come from my personal bank and I had all hundred dollar bill denominations additionally I had in my purse, some smaller bills . Before I tell what happened to me at this bank, I would like to say that I would not recommend this bank to anyone at any time; in fact, if you have any dealings to do with this bank, make sure you count your money and have a witness if you do banking through the drive-through. So I had $1200 in $100 bill denominations from my regular bank, which is not Wells Fargo. The reason I’m writing this Is because I’m wondering, has anyone else had the same experience at this location that I had? Now my experience… as I attempted to pay off my credit card in the amount of $834, I counted out $800 in $100 bill denominations and sent it through the drive-through teller as well as the $34 and smaller bills that I had in my regular purse. After the money reach the teller, he seem to be preoccupied at doing something else it took a while so when he finally talk to me, he said did you say you sent $834 , I said yes, then he says, because you sent $734 Through the shoot. I had counted the $800 denominations out twice before I sent it, so in order to pay my Credit Card off I went on and paid the extra hundred dollars , Which made me short of $100 on the other bill that I had to pay, So I had to pay $300 on my other bill. I don’t know what the teller was doing and that 5 to 7 minute wait that my money was with him, but he shorted me and I let him know that he went through the whole process of recounting his drawer, he also calls his manager to count his drawer and she did however she was very dismissive and unconcerned about what had happened to me I had to force the issue for her to even take my phone number down after I requested video footage of the incident. The manager promised me that she couldn’t have the video footage right away, but it would take about a week and she promised that she would call me. However, she never called after two weeks have passed by. After this, I contacted corporate and I was assigned a case number and the case manager. The case manager told me that she would investigate , And her investigation took a month. When she finally got back to me, she said she called the bank in question and ask them about the incident, the bank manager, then told her that there is no need to run the video footage because she counted the drawer and it was balanced. The case manager at corporate then tells me that she’s closing the case. So after going back-and-forth on the phone with corporate several times, Wells Fargo decided that they will not run the video footage of the young man that shorted me of my money at the drive-through teller. This incident happened on February 9 and I received a letter from Wells Fargo that they’re closing the case without video footage on April 23. If this kind of thing is happening to me at this branch, I’m wondering how many times has it happened to others banking at this location? I’m writing this review so that others can be aware of what’s happening and maybe someone else has had the same experience as I did . If there are others experiencing what I had experience, please speak up because You’re probably not alone. Thanks Deborah. R