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January 2024 by Jacqueline Gomez
The staff was so kind and friendly but you could see they were scared of management communicating with them through the phone. The person on the phone- whoever it was obviously doesn’t treat their employees with the respect they deserve as human beings even though they were so attentive to me and my questions. Had I not noticed that they were scared of their boss maybe I would’ve shopped here.
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December 2023 by Amilia RuiZ
Overpriced dresses. You will not be given a deposit back unless you pay half anything less you will loose your money. If you happen to give half $$ of the dress cost (which in reality is regular price at another dress store) regardless you don’t get money back only Store credit. The paper you sign is not clear, has loop holes which benefit them and dress attendants leave those important details out on purpose. Deposits usually are non refundable . So be upfront and not say well you will be able to use it on something else if you change your mind. Not true as I did try to use it toward something else and I was told I lost my money. . Do not lead people into believing they will get their money back . You are better off buying a dress elsewhere. Bad business.
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December 2023 by Morgahn Crawford
I do not like posting negative reviews and am only doing this for any future prospective employees. Worked here for one day last week, punched in and out for a five hour shift. My training consisted of a 30 minute run down and then being instructed to stay up front help customers and read through the business manual, while the manager that was training me stayed in the back on the phone all shift long. If I had a question I could go in the back and ask her but this is not what I would consider appropriate training. She seemed sweet and when she was training me it was very helpful so i hope that the structure of the training process is improved upon.It was for this reason, as well as some of the business practices and reading customer reviews that I decided not to return and look for employment elsewhere. I just called asking for my last paycheck for the hours I worked. The woman on the phone then asked if I had completed the three days of training and put in a two weeks notice, to which I responded that I was not made aware of any of this, but I did punch in and punch out for my shift. I was then hung up on. Prospective employees be advised.
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December 2023 by Teresa Garza
It was okay. It was more of a prom, cotillion , quinceanera type of dress shop.
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December 2023 by Stephanie Jaramillo
Do not trust these people with your bridal needs! All of the dresses ordered for my daughters wedding for the bridesmaids were ALL the wrong size…way to big or too small…then want to charge you astronomical amounts to do alterations! No one ever knew what was going on when you called and spoke to anyone…very unprofessional and each person would say something different. Horrible establishment!!
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December 2023 by Laura Olivarez
I warn you to NEVER order a dress from here. We advised, drew the design and advised the colors and shape we wanted. We were told no problem and it would be four weeks, two months later, and two weeks before even we got a trash bag dress... My daughter cried, I cried.... It was a monster high theme so it had to be hot pink and black. We ended up having no choice but paying even more money (we already had spent over $2,000) and getting a light pink with no black. The event was already set with the colors and they had the NERVE to tell me... Oh that is easy to change.... Two weeks before the event!!! NEVER AGAIN. Whenever I called for updates I was always giving. ... It'll be here next Tuesday. Didn't even offer a free petticoat or tiara... Nothing just... Here take this dress that matches NOTHING and give us more money.
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October 2023 by Estefany Gutierrez
Great job, great dresses, great prices, great alteration . Nice work ladies . Shopped around all the places in San Antonio have same prices, the difference is its not a tight area to walk in and try dresses. That makes a difference with the full dresses to see how they look. Very clean large selection my teen was comfortable and liked the customer service she is very hard to please. Thumbs up ladies
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October 2023 by Sara V.
Very rude and unprofessional! Poor communication from start seemed good in beginning then went downhill quick!
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October 2023 by Mery Em
I bought a dress here, which I have at home in a different color but same size. The day I tried it on I was hot and sticky and the seam holding the zipper was ripped so I didn’t want to push it. I thought oh well I have the same size at home and bought it. I left the dress there so they could fix the ripped seam.I go to try my dress at home and it fits perfectly and just in case I go to the store to try the dress again after they fixed it and tell them that I think the sizes are labeled wrong and the red dress I bought does not fit. Now the red dress never left the store, they didn’t have anything else and refused to refund. The manager comes and makes me try the dress again to show her it doesn’t fit , for what if she already knew she wasn’t going to refund me .Then she starts trying to gaslight me about previous statements when I purchased the dress and is blatantly lying to my face. I left there without a refund a week before my event. Sales are final I get it, so ppl don’t wear a dress and return it after but this one never left their store. No wonder the reviews are so low.They can’t afford to refund their customers or stock their store with new merchandise. Save yourself the hassle and go to David’s Bridal or the bigger stores cause this is the worst customer service ever. At least then if something goes wrong they will take care of you
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October 2023 by Bianca R
We are getting my daughters quince dress it. Can't wait for her 1st fitting. They are very nice here.
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August 2023 by nicka leon
Absolutely worst experience ever! They lost my additional rush payment, so I paid another $100, then when dress arrives they wanted me to pay an additional $398 for simple alterations (which I took to seamstress and paid $100), and had to pay extra $200 for petticoat (get yours on Amazon for way less) then the lights on bottom half of dress stopped working. I did pick up the dress 3 weeks ago, but I have been calling for 2 weeks about the lights —and Fatima said if I was told about special batteries that this dress needs, I told her no one told me about special batteries; but manager was out to call back the next week, which I did but manager was still out. Yesterday, I spoke to Sam supervisor, and said manager still out and that they have “z” who can fix dress when manager returns. Just called again today, spoke with manager who said she had been calling me and my voicemail is full-yeah right-my voicemail is not full -so now I know they are all lying! In order to fix dress, I would need to pay another $200 to ship out to factory and assess….no way!! Risk the dress not making it back in time for her big day?! No, I will find another way! They failed to tell me about special batteries for light box, this dress did not come with instructions, they should be responsible to fix in a timely manner!!Point is—don’t go here—go to Alamo Bridal, I have joined my niece in her dress processes and they are way more professional, clear communication, and not nickel and diming everything!!I did inform manager I would post this negative review, and all she could say was “yes, you picked up dress 3 weeks ago and now you want to fix the lights”. But like I said, I’ve been calling for 2 weeks.Run to any other place, just not here!
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August 2023 by Edward Vera
Sam helped me for my appointment. He was professional and provided his suggestion for style and fit for my suit jacket, dress shirt, and pants. Overall great experience. Thank you Z Bridal
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August 2023 by Martina T.
I loved how clean and inviting this place is, I sadly did not find my dress but they really did make me feel so special and ready for my big day! Dresses are going from a wide variety of style and budgets. I liked trying on the really expensive ones just to try them on and the girls were so nice about it
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July 2023 by Saide Garcia
Worst place ever!! DO NOT RECOMMEND my daughter’s dress is big on her and they came up with all the excuses to not fix or replace and still want to charge me for alternations!! It’s ridiculous and so expensive for them not to be able to do the right thing! So disappointed?
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June 2023 by Amy Q.
not worth your money and stress i was waiting till i received my order to make this review. i purchased my niece's quinceanera dress here in february 2023 and received it june 2023. i was given the sales story of "if i paid in full now i will receive the dress in two months since there was 2 in stock". this store doesn't have any communication during the process. one call for status mary stated the dress was in a container and it fell into the ocean. it's to the point last week when i called the shop for the status again my the call was dropped. called from my landline and the phone call went through and asked the status and mary stated ohh i meant to call you and inform you it came in yesterday. i scheduled a date to arrive with my niece and when we were about to leave they stopped us indicating the order did not have the 5 ring pettycoat and we purchased the regular pettycoat. do not buy from this place. sad i found the same exact dress on amazon for $250.00 and the petty coat for $50.00 compared to $300.00.
