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August 2023 by Nada Naser
Worst experience ever!!!!I have never experienced such a bad service in nail salons or anywhere else, I came with my husband to get manicures and pedicures for both of us he kept trying to tell her to cut them shorter and clean the cuticles cause she only cut the top of his nails and did not touch the cuticles on his toes. she started talking to him with an attitude and start yelling in a different language. I tried to explain what he was telling her she didn’t even try to listen she kept yelling in a different language.It was my first and last time for surevery disrespectful and rude.
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July 2023 by Nancy Solis
Zen nails has always been a welcoming place. I’ve had the pleasure of seeing Hannah over the years, and shes a very great person, and her sets always come out solid. I’ve never had a complaint! She ensures that there’s quality in her work. Mr. Vince has also given great experiences. He’s a wonderful business owner, and he’s great to talk to. Also, my nails haven’t looked this good… ever. I have taken family and friends here on some occasions, and they’ve complimented on how safe this establishment feels. It’s always a welcoming experience, Zen Nails will always have my business.
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June 2023 by Kassie
The nail tech I had was very rude and rough with my nails, so it was very painful. I asked her to add more color to two of my nails because I could see parts missing and she ignored me and kept working. I had to ask another tech to have her fix it and she just added another clear coat to it, which didn’t fix.Services: Acrylic nails
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May 2023 by Chirita Lewis
My nails are just ok. And my feet looks like I could have done them. This place was busy at 9am, so I recommend you go somewhere else that actually teaches their employees how to do designs or have airbrush or maybe stickers that are cute to up their game. I was not impressed.
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April 2023 by Debbie Ruiz
Good job. I will update. I want to see how long gel nails last. It's my first time, I always get shellac. Update 3/31/23 wouldn't go back. My gel nails only a week and half peeling off .
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April 2023 by Dana Horowitz
I LOVE zen Nails and refuse to get my nails done anywhere else in San Antonio. I have gotten dip and gel manicures and standard pedicures for the past four years and have never once been disappointed by the service, quality, or staying power of my nails.
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March 2023 by Amanda Campos Garcia
Brought my husband here for his first pedicure as well as my first time trying this place. It was an awesome experience! Jenny and Vincent did an awesome job! Nowadays, I feel like people rush when doing a foot/leg massage. They took their time and made sure we were comfortable. I will be coming back. Thank you for the wonderful experience!
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January 2023 by A M (alnima)
** UNSANITIZED TOOLS, HOT SALON, AND HIGH PRICES! **They had at least six technicians ready to go, so I was seated immediately.Majorly turned off by the dirty tools for manicures! I had a dip set by Hannah and watched her pull out a used cuticle trimmer and file from a messy drawer. I also was NOT asked to wash my hands before sticking my fingers into the dip. Yuck!On a less negative note, I had a classic pedicure with gel polish done too. Luckily, the pedicure tools were single-use, including a single-use file! One concern is that they use a foot grater (aka “callus rasps”), a tool known to cause injuries and spread infection. Texas allows them in salons, but be cautious! The man that did my toes was AMAZING, but the manicure destroyed this place for me.
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January 2023 by Natasha Flores
I was glad they were able to fit me in but I will not go back. I wanted an hombred with a heart on my nails and the lady doing my nails didn't want to do it. She argued with me and just did the hombre which I accepted. At first I liked my nails but now I'm noticing how bad of a job she did. She did move fast and my nails are uneven. Don't go here if you want quality work and not to feel like just a dollar sign.Services: Dip powder
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January 2023 by Matthew H.
Omg! The best place I've ever had my eyebrows done at! They were spot on or as they say on fleek. They didn't look even but that could just be my face. Overall I will return
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November 2022 by Katherine L.
Everyone is very courteous...prices are great...they have always attended to me even when I didn't have an appointment...I have only been there for manicures...next time I will try a pedicure.
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November 2022 by Mariah L.
I stopped in after the great reviews! They were fabulous! They took the time to really make sure to give me what I wanted and were super friendly, all the staff! I will continue to come! Happy to have found this wonderful nail salon.
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November 2022 by Brittanie H.
I came here after perusing Yelp. I'd been going to another shop, but after my last gel mani crumbled in three days and my gel pedi in a week, I figured it was time to search for greener pastures. They were pretty busy when I walked in on a Sunday at 3 pm. I waited about 30 mins to be seen, which was no biggie. I honestly had nothing better to do and was sick of the broken-down mani I'd been sporting for over a week. Once I was seated everything rolled from there. I got the chi pedi with regular mani, both with gel polish. They did a fantastic job with my cuticles, and the pedi and mani tech had good attention to detail. Since my first time, I have been here three additional times. Jenny is my fave for manis. She always keeps my cuticles at bay have her polish job hold up for a solid two weeks with minimal to no chips. Tip: Call ahead to book an appointment to avoid wait times, especially on the weekends.
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October 2022 by Isabella Cukjati
Response: It's not only that my nails did "not turn out the way I wanted", it is more so that I was in pain the entire time of my experience even after expressing multiple times that what the nail technician was doing was really hurting. And after stating multiple times that my finger nails were TOO SHARP and long there was no change to them. I wanted a refund because 1) experience was horrible 2) hurt my fingers/caused me to bleed and 3) even after asking over 4 times my finger nails were still sharp to the touch after leaving the salon. It is not about how they "looked". I was told the only way I could get the refund was to come back and have them take it off because "they put money and time into my nails so they have to take it back". Destroyed and disintegrated dip in acetone is more important than customer service and doing what is right I suppose? After wasting almost 2 hours of my day and money putting these on I would rather not spend more money or hands to this salon again after how painfully they removed my first set of dip.I have never left a negative review until today because my experience here was so unenjoyable. I came here because of the great reviews I saw online, so I am not sure if it was an off day or what but it all was not good. I went for a standard dip manicure. The woman who did my nails was so rough with my nails-with the removal/with shaping/with pressing on the acrylic tips...Multiple times I told her that it was hurting me so much and she did not change the tool she was using or stop and simply ignored me. She was so rough with the tool rather than just using a cuticle cutter that it made my finger nail bleed. Then for my french tip I told her I wanted them to be shorter and not as sharp at least three times. There was not once a how are you doing, offer for water, asked if I liked it, anything. Just rushed, painful and not what I wanted at all. I asked if I could be refunded later on when I left and saw that my nails were still supr sharp to the point they were hurting me-whoever I spoke to on the phone said I Could have a refund only if I came in and they completely removed the nails that I had got done for over an hour. I will not be returning here, it is not worth the money. No customer service or consideration for the experience whatsoever.Services: Manicure
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October 2022 by amy aviles
Love my nails but one of the workers was rude. I asked for a pedi and an overlay and she said “it was too expensive” so I was only able to get the overlay. I know what I’m getting and the price :/. Besides that, everyone else was lovely!
