-
August 2024 by Robert Torres
The lady who helped me was somewhat arrogant and did not really explain my doubts to me, finally she told me that she would put a hold on my account, ?
-
August 2024 by Lizbeth Zacarias
Their staff is rude and arrogant, they have treated me better in other branches, but not here, super rude!!!
-
July 2024 by Mark Valdez
Talk about not wanting to do your job! WOW! I work in an oil Rig where I’m out of the State of Texas for months at a time. Cynthia heard the word “Mexico” and refused to renew my policy . Wow! no tickets, no moving violations and an 820 credit score. No worries just go to another broker they are like fish in the sea. Really a bad reflection on Fred Loya San Juan office.
-
March 2024 by Hector Ramirez
If you have prior DWI'S even if it's been more than 25 years you will be rejected an you wont be able to get insurance what a joke
-
February 2024 by Alex Ruiz
Slowest service. Placed on hold for 14 minutes show up to the branch and wait 40 minutes to be seen. Ok one employee but come on management schedule more employees. As I’m waiting phones ringing off the hook. The guy was apologizing for the wait but it is ridiculous.
-
February 2024 by Negro domm ventas Rodriguez
Very bad service and racist against Mexicans, they don't know how to explain anything or anything, I went to another one from the same company and they treated me much better
-
October 2023 by David Rodriguez
Great job
-
August 2023 by Fany Fuentes
I never usually give reviews, but this time I think it's necessary. This company, apart from having made a BIG MISTAKE of having listed a vehicle that I don't even have and that I never gave the vin # because it is obvious that I haven't had the vehicle for more than 18 years. The lack of ethics and professionalism is greatly lacking. Because here they were the most offended and rude. And as they record your disk for security or quality. I asked for the recording to be played so I could hear when I gave my wrong information and since it is more than obvious, they did not show it to me. I paid insured for 5 months and my car was never insured. Obviously no refund was given. The truth is that a great fraud of service and company. He didn't recommend them at all. And yes, I know what they will say, that's why we sent you the papers for you to sign, to which I can say, show me the recorded dial calls for security and quality, which they are not going to show you.
-
February 2023 by Mariana Hernandez
Really disappointed. They say one thing one day, ask for my driver license to have a copy and add me on the policy. Today I stopped by and found out they havent add me on the policy and want to charge more $70 to add me on. Really Don't think it's fair. San Juan Texas branch.
-
July 2022 by Jimmy
Budget friendly
-
September 2021 by floman puchie17
Don't know much
-
May 2021 by Sandra Giselle
Great customer service over the phone.
-
April 2021 by Ady Aragon
(Translated by Google) Crystal Arce was very good people, thank you for everything(Original)Crystal Arce fue muy buena gente gracias por todo
-
April 2021 by Kristie Galvan
I spoke to NOELLY over the phone for a quote and it was so easy I ended up purchasing my policy right then and there everything done via email so easy so simple I had my ID card emailed to me within min ! Very nice and professional thank you so much !❤️
-
April 2021 by ALEJANDRA CARVAJAL
Great customer service!
