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October 2022 by Vincent S.
My personal experience was with the service department; which became a pleasant surprise. After first encountering a very torpid, arrogant, and lackadaisical service advisor(Ricardo R.) I asked to speak with the manager(Mary G.) and she quickly showed me to a much more friendly and helpful advisor(John Solis). Mr. Solis exceeded all expectations previously set by his coworker and turned around the entire endeavor! The communication, transparency, and over all standard set by Mr. Solis is what I expect from Jaguar(Land Rover) as a valued owner. I would definitely recommend the service department at Jaguar Land Rover of San Juan. Also much recognition and gratitude to the technicians who spent many hours on my XF.
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April 2022 by Cindy Villarreal
Excellent customer service, especially the sales person Abel Flores he was very attentive of what i needed and was very helpful on getting my wished vehicle. Thank you Abel!!
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February 2022 by Alexandro Davila
great customer service!!!!
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February 2022 by Josh M.
My wife brought her vehicle here due to fuel level gauge not reading accurately. They said she needed the whole gas tank replaced because the fuel level sensor was inside the gas tank. A $3,000+ job. Decided not to get it done. Paid $200 for the diagnosis of the fuel level sensor. At the same time she had a headlight that was out so i figure i go ahead and let them fix that. Can't cost that much right? Wrong. Paid another $200 for diagnosis of a light bulb, yes a light bulb, $70 for the part and $220 ish for labor. Paid just under $500 to replace a single headlight bulb. Don't you think i would have just said skip the diagnosis and just change the light bulb; atleast i could have saved $200. And in reality i would have just changed it myself because it takes less than 10 minutes to change a bulb literally. So why the high labor charge? The best part of this story is that i let another mechanic look at the fuel level sensor and they found nothing wrong with it. He reset the system and we filled the tank up to completely full and the fuel level has being reading accurately ever since. Do not do business with these people. They will rob you blind.
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February 2022 by Miguel Castro
Awesome place great staff
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November 2021 by Marcus C.
Purchased a 2022 range rover sport in July. Absolute lemon! Been in the the shop for the last month. Extremely unhappy with service. No expected date for return of vehicle from service department. No-one can even tell me what is wrong with the car. Each time they have returned my "fixed" car, the engine warning light comes on along with every warning imaginable as soon as the car is started. Complete nightmare. Terrible communication.
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July 2021 by Peto Cavada
If you all are looking to buy a car… DON’T GO TO THIS PLACE!! Worst customer service I have ever had !! Anabel was in a bad mood and she did not want to take my SUV for service, she said that right now they were not taking cars for service !! First and last time I buy a car at Range Rover of San Juan, terrible customer service! 0 stars
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July 2021 by Joey Cano
We’d like to thank Jaguar Land Rover San Juan for providing excellent customer service. A special thank you to Mr. Palacios and Mr. Flores for making my wife’s dream car come true.
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May 2021 by Alby G.
I called in to buy a car under their advertised special and they completely denied any of the terms....false advertising!
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March 2021 by Teresa M.
Went to see a car that was posted online with a price in my price range. I called our salesperson and confirmed the car was available at the price listed and then went to test drive. When we started paperwork the General Manager rejected the price they had listed and increased it by 5k because they had other interested buyers who arrived after we had already taken the car to test drive and accepted the price that was listed online. Typical switcharoo tactic but I should have known better. Will never return to this dealership again.
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December 2020 by Liliana Rodriguez
Outstanding service and great experience! We couldn’t have asked for a better person to work with. Victor Elizondo was extremely helpful and professional. We felt he had our best interest in hand and fully trusted his support. Best salesman we have ever had.
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September 2020 by larissa martinez
Always friendly and great service, thank You Mr. Armando for making our purchase Nice, fast, and easy, all in one day! #lovingmytruck
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August 2020 by NOC Down
Where to start. We agreed to terms on a beautiful Land Rover only to find out that when my wife signed papers to pick up the keys the next day they changed it from 60 months financing to 62 months. I hope you enjoy those extra 2 payments because that’s the last money your dealership will ever see from me. Literally the worst dealership in the valley and that says a lot.
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March 2020 by Miguel De La Cerda
Excellent sales people and first of all Mr.Walter for not letting us give up....
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March 2020 by Laura Leal
Recently bought a Land Rover and couldn’t be happier with the service that was provided. Our salesman Efrain did an amazing job of getting us the right vehicle at the right price. I highly recommend anybody searching for a vehicle to give them a try. Great service and great prices.