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November 2023 by ashley deluna
Jesus Ortiz is amazing! I have bought two cars from him and both times it was such an easy process, he made sure I left with exactly what I wanted! Thank you for making the experience easy!
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November 2023 by Iggy Sil
We were extremely pleased with the service and swiftly sales process. Our Sales Specialist, Jesse Ortiz, went above and beyond to ensure we were pleased with our new auto, the cost and friendly customer service. Five Stars go to Jesse O. No pressure, just customer delight!Thank you!
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November 2023 by Steve Garza
Great customer service! Been with Mercedes Benz since 2012. Never had a problem. Marco Salas has been my sales consultant for over 10 years! Will continue to recommend my friends and family!
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October 2023 by David Cook
Mercedes-Benz of San Juan is top notch, such a better experience then buying my first work van at other dealerships around here. Isaiah was very professional and acted quickly and very professionally with great communication. Great experience! Recommend!! 5️⃣⭐️
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September 2023 by hihi hihi
I want to thank Jesse Ortiz for being one of the best salesmen. I highly recommend you go with him if you are looking into purchasing a vehicle at Mercedez Benz of San Juan. He was very helpful, kind, understanding, and most importantly patient. He treated my family and I exceptionally well. Thanks to Jesse I drove off in my dream vehicle. Jesse is definitely the best!
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September 2023 by Joanna Vi
Jesse sold me a car & when an issue came up. He got my car in for service within an hour, while at the same time putting me in a loaner vehicle while my issue is resolved. 10/10 service, he is very attentive & has great customer service. I’m extremely happy I decided to buy from Mercedes San Juan ???
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September 2023 by Jeannette
Since i got my vehicle with Mercedes-Benz of San Juan it’s been nothing but a great experience. My sales Rep Amanda DLG and Service Advisor Priscilla R. have been nothing but amazing. When needed they are always quick to respond with a quick solution. Great customer service from these two ladies. By far the best experience.
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August 2023 by Paul Ochoa
Service was exceptional, I had a small issue with my sunroof on my A220 and the service department was amazing! They dropped off a beautiful loaner to me while they fixed the issue with my vehicle to my workplace which was so helpful. I want to thank Angel from service department for being on top of everything and being so responsive. Thank you to salesman Angel and Marco salas for being so awesome and helpful. The whole team is amazing, love the coffee bar and massage chair while waiting for my car. Would highly recommend to anybody.
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August 2023 by Lindita SC
After 11 years of not stepping foot on a dealership I went by to Mercedes- Benz of San Juan where I was quickly greeting by Jesse Ortiz. He has ample knowledge, great people's skills and is down to earth; he understood what I was looking for and made it happen without any hassle. Thank YOU Jesse for helping me with my Birthday gift! Blessings
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August 2023 by Samuel Lopez
Great service! I purchased a Mercedes and have it serviced here frequently. I am provided with professional and efficient service. The great selection of snacks and drinks while you wait does not hurt either. I would recommend this dealership for your Mercedes needs.
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August 2023 by Claudia Rocha
My vehicle has been in shop for a diagnostic check since the beginning of this month for a check ingine light. No loners are available as per what I've been told, but have seen otherwise... They do judge by physical appearance and are selective to who to help to there convenience. My service advisor will always answer my calls or return them but service technicians are "way behind" on work... I wouldn't have a problem if I had a loner vehicle to move me around with such ease . My vehicle could stay there as much as they need to since somehow it's always something. 1 yr of having this vehicle and its been there almost every other month... customer service by my advisor is great . Our wait time to get diagnostic on vehicle just went on for too long and paying on a vehicle to be sitting in dealership is not very convenient.
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July 2023 by Ryan Stauffer
Worked with Joe Trevino to purchase a new vehicle for my son. He showed us an amazing vehicle and walked us through all the ins and outs. He even delivered the vehicle to us. Thank you to Joe and the MB Team!
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July 2023 by Jorge Salinas
Drove in and had a friendly greeting by Amanda DLG , told her we where looking for a Car for my Wife and she helped us get wifes dream car. Very hospitable, great experience, in amd out with our car in less than 2 hours . Best auto buying experience tbh
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May 2023 by Mariana Aguayo
I recently visited the service department and was thoroughly impressed with the level of service I received. From the moment I arrived, I was greeted by Mike Santos who promptly checked me in and updated me on the status of my car's service.Throughout the service process, the communication was excellent, and I was always kept informed of any updates or changes to the service plan. The quality of work was exceptional, and my car was returned to me in great condition.Mike Santos was knowledgeable and professional, and I felt confident that my car was in good hands. The pricing was transparent, and there were no surprise charges or hidden fees.Thank you for the excellent customer service Mike !
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May 2023 by Jo Barber
Mercedes Benz of San Juan is the most professional dealership I have ever seen. I am so impressed with how every member of the staff uses technology to communicate with the customer. The service advisor, Priscilla Ramos, kept me up to date the whole time my car was being serviced. She gave me multiple ways to reach her if I had any questions. I could even see pictures of my car being serviced! It was ready when she said it would be.I had all the paperwork on line before I came to pick up the car. It was washed and looked and drove like brand new. This group works together for customer satisfaction. I give them my highest rating.
