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September 2023 by maybebaby gurl
Called and was put on hold. Decided to just drive to the shop, and i was still on hold by the time i got there only to see the rep to be just standing there doing nothing. The service i had done was about 3-4 hours, which i expected, but other shops at least offer a ride home or to work. While waiting there waa no water offerwd or anything, something that done at other shops but were unfortunately busy. I can't help but compare. Sorry, not sorry. Great work, but customer service could be worked on.
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September 2023 by Rudy Rodriguez
Visited for the 1st time in well over 7 years because I thought my truck required an alignment, but discovered that I actually need new tires.I chose a set of BF Goodrich tires that make my truck look pretty mean and nasty.While waiting a few hours to get my tires installed and my truck aligned, I started looking around the walls of the store and I was amazed at the decor.
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September 2023 by Rosendo Rosales
Their techs need more training.. have had 3 alignments done here and still they don't do it right. Aswell seems their management / owners don't care. I'm not trying to scam them just want to get a decent service done properly.So a warning.. don't come to this particular location.
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July 2023 by Max Grubnik
I've been using this place for almost 4 years. I needed an oil change and was low on funds. Was told over the phone I could apply for a service plan. Turns out I was handed a lot of bogus info over the phone. When I showed up at the shop-totally different info. What a shame. Now, I'll go elsewhere from now on. Later.
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July 2023 by Esequiel Mendez III
Walked in at 4:49 on a Friday to have two tires swapped/mounted. This was after calling to make sure they could mount the tire size. The service rep did say they could. So I arrived after driving 45 minutes as this is the only location to mount on a 24” wheel. Well they turned me away due to not having a knowledgeable(dually) tech work on fridays, mind you this was the front wheels, not rears. Also notified them I had a trip to make the weekend of which they had no care. Horrible service. Oh they close at 6, not 5. 5 workers that I could see.
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July 2023 by Fred Garza
Beware: Horrible customer service including the Manager. I went to buy tires . They told me not in stock come back at 4pm. I did no tires. I called the next day and asked where are my tires? Theysaid give me your number I will call you back. Four hours later no call back. Went to Discount Tires in Weslaco they not only had the tires in stock but for less $$$$. Went back to cancel my order talked to the manager he said well if you can get them cheaper there go there.???? OMG never back to Shampoozie! By the way oil change is cheaper any place but there. The owner of the place should go to Discount Tires and see how they treat customers. OMG they roll the red carpet for you and have better prices. I wouldnt go back if they gave me free oil changes for life. Bye Shampoozie. Lucky you got one star from me. Customer Service from hell.
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June 2023 by jacob pena
Wanted to put a 0 star but 1 is the least they offer, horrible service bunch of guys doing nothing leaving car unattended forgetting they had a job to do .waited 2 hrs and forgot to do my oil change.. all I needed was a 30 min oil change and didn't even get it, how disappointing poor management
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June 2023 by Savage Cabbage
Good place , nice lobby for sure just not 5 stars because they are always Short staffed , mechanic wise
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May 2023 by Kayla Garza
Came in to get my flat tire fixed under warranty and the workers turned me down due to being short staff . Had to go elsewhere, and lost my warranty.Service: Tires
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April 2023 by Evan Jones
Ask for an estimated wait time before sitting down..Came to have 4 new tires mounted to new rims, to put on my truck.. 1½ hours later, my truck is still in the same spot i parked it. There seems to be no technicians in the garage as nothing is happening.2hours now.3hours now.. (i was "next" 45 mins ago)Service: Auto maintenance
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April 2023 by Garry Schoolcraft
Great service at a reasonable price. Friendly
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March 2023 by Fidel Hernandez
Great job its hard to trust anyone with our vehicle. We know we work on the Road . We have had bad experience in th past. I would recommended Pueblo Tire and service Team to friends and Family. Great job !
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December 2022 by Sigifredo Garcia
Professional service without a doubt. They take care of your vehicle and attend customers with respectful attention.
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November 2022 by Renato De La Garza
Simply explained the issue on a tire needed patching, tech reconfirmed my statement and then got to work. Fast service, good results and fair prices.
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October 2022 by anaili M
Went in on a Saturday for an oil change, arrived before 8am. I figured I'd be out by 9 or 9:30 since there was 2 cars ahead which were already being worked on. Tech came out saying I need air filters changed so I told him to change them, them he came back saying I need to replace 2 tires and my car was out of engine coolant & that it was a hazard. I denied the 2 tire replacent which would cost me around $ 800. For oil change n coolant flush & refill they wanted to charge $ 477.I ended up only getting oil change n drove to my local walmart to purchase coolant for $11.00 and only used less than half to top off reservoir. Very upset and disappointed with the service and how they tried to take advantage of the fact that I was a female & went alone.I've been going to Weslaco Pueblo tires for years and they have excellent service and honest techs, I thought in San Juan it would be the same, but they're a bunch of crooks,les deberia de dar vergüenza Bola de rateros, aprovechados.FEMALES DO NOT GO TO THIS ESTABLISHMENT ALONE, THEY WILL TELL YOU YOUR CAR NEEDS OTHER REPAIRS.Service: Oil change
