-
February 2024 by Patricia Morse
Joseph was very courteous and helpful today. Configuring my voicemail. Thank you Joseph
-
February 2024 by Tansy Silva (Doxie Mama)
This was our first interaction with AT&T as new customers. We have never been treated so poorly. Jaycee and Cameron either despise their job or dealing with customers. It was inferred that we were lying all over a simple request for a SIM card as a result of an error on the company’s part. After multiple calls, we were hung up on and my college son made two trips just to be berated. Called 611 who fixed the issue immediately. I’d like the mgr to pull the recorded calls from 1/29 and 1/30 and apologize for his employee's reprehensible treatment of customers.
-
January 2024 by Kaylynn Slayton
Joseph was very helpful. Even though I came unsure of exactly what I needed and very unprepared, he was able to give me the steps I needed to take and made the experience very smooth and easy.
-
January 2024 by Hanwith Bellamkonda
Good service
-
January 2024 by Kirsten Covington
I came in very upset that my brand new phone screen was cracked. Jaycee was so friendly and comforting and was immediately able to identify that it was my phone screen protector, not my phone screen itself, that was cracked. She resolved this extremely stressful issue in less than five minutes and was so easy to work with! Five stars for her
-
October 2023 by Robert Gonzalez.
J C Is A Wonderful Asset To At&tBecause Of Her Desire To Make Customers Number One.She Went Far Beyond My Expectations To Accomplish Her Task For My Family Plan & Others We Witnessed During Our Visit.Because Of Her Empathy For OthersI Decided To Remain With This Service. Thank YouZack As Well.....
-
October 2023 by Kate Nash
Best experience in an AT&T store by far! The staff was incredibly helpful, kind, and quick service. I don’t live in the area but would drive to this location in the future!
-
September 2023 by Julia Lopez
Jaycee helped me out today with paying my bill and she was so sweet and knowledgeable. She answered all of my questions and was incredibly friendly. She deserves a raise!Thank you jaycee!
-
July 2023 by Hanna Brewer
EXCELLENT service!! I worked with Cole and he made it his life’s mission to make sure I was comfortable with our port in. Very quick, very polite, and we WILL be coming back! Definitely recommend this AT&T store!
-
July 2023 by Parker Peterson
Worst AT&T store I’ve ever been to. The salesman straight up lied to me about what I was signing up with, and put on services I didn’t for. Only go to this AT&T store if you want a bill that’s higher than usual.
-
July 2023 by KaeLynne Ybarra
Rude staff, we were waiting and finally got someone and then she immediately left to assist someone else instead of helping us. The attitude from the girl was unnecessary.
-
January 2023 by Caitlin H.
I was very disappointed with my experience today. According to their "training" they were not able to walk me through the (necessary) process of adding an authorized user to the account, which was entirely unhelpful. They are also unable to look up purchases older than 2 weeks which just seems unreasonable. Not sure if the problem is rooted in the store or just at&t policies.... either way this has been an irritating experience.
-
November 2022 by Miguel Alvarado
This is my go to spot when it comes to my AT&T services, I have been a customer of AT&T for over +10 years. The customer service is always outstanding, I highly recommend Dana, she is very knowledgeable, friendly and attentive. 10/10-Miguel Alvarado
-
October 2022 by A. L.
I was at the San Marcos AT&T store yesterday and received flawless customer service from Miguel. I never look forward to purchasing a new phone and getting it set up, but Miguel made the process completely painless. He's super patient and knowledgeable. He was the only employee that day and he did a great job taking care of everyone. Thank you, Miguel! I really appreciate the time you spent getting me set up.
-
October 2022 by Hector Acosta
Let me just say I will continue on coming to this store rather then the other ones. The setting there was amazing right away with everyone saying “hello” and Miguel was excellent no only did he help me pre order the new iPhone 14 pro max but he was polite and patient with assisting me on a activiting the store app, my HBO account and even informing me that AT&T gives discounts out to students. If anyone is coming to this location I recommend Miguel he’ll get you right.-Hector
