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February 2024 by Kenneth Pierce
Bought a laptop and so far so good.
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February 2024 by Sophia Garza
Only 2 employees on the floor. The person that helped us was super nice, cool calm and collected.
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February 2024 by Tina Goodner
Was a decent store with helpful staff, just was sold out of everything I went there for and both the backup watches. Managed to find the watch I wanted online for a lot less than BB had it for, so I guess it worked out in my favor.
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January 2024 by Derrick David Bryant
It had been a while since I had been to Best Buy. I walked in and was not greeted by the staff at the entrance like I was used to when going there. I spent about 25 minutes there. They did not have what I needed. Options for other accessories I was looking for were out of stock. I was not spoken to by a staff member once. I did see an employee bring someone else to a section where I was as he helped them find what they were looking for. But, he did not check on meI don't plan to return anytime soon.
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January 2024 by Ricardo castañeda
Bad service
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January 2024 by Michael Clark
Manager was rude and wouldn’t address the issue that brought me in.
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January 2024 by Martha Perez
Very helpful staff
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January 2024 by Robert B. Owens
Gotta love it
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January 2024 by Aharon Mancilla
Expensive little variety
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January 2024 by PROMETEO
Quite desolate about products as you don't even feel like buying anything unless you already know what you're getting for something specific that you know they have it there.
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January 2024 by Jasper Macapinlac
For January 3rd, 2024 at 3:15 pm. I found a good deal on a tv so I ordered one for curbside pickup. Said it was ready within 30 minutes of me placing an order, great! I headed over, parked in a spot and hit the “I’m at the store” button for the curbside pickup and waited. And waited. And waited. And waited. After 45 minutes or so, I figured maybe they were a little busy even though the parking lot wasn’t basically empty. No problem, I changed the order pickup from Curbside to In Store. Headed inside to grab my order, saw the store was pretty much empty. Okay, maybe they’re understaffed which is understandable. I headed to the order pickup counter and waited in the order pick up line. There’s two separate lines for Checkout and Order pickup, and there was one person in the Checkout line. The girl helped him first since he was there first, totally fine. Then another person came after and she helped them instead. Then more people came to check out and for some reason, the girl was checking them out instead of even though I was waiting in line first. So once again, I waited. And waited. And waited. After wasting another 30 minutes of my time, another employee, Magic finally came and helped me get my order. It would make sense to help those who came in order but I guess not. Thanks for wasting an hour and a half of my time.
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January 2024 by Sean Turk
Awful experience, can't reach anyone at this store. They messed up my order and no one is doing anything about it.
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January 2024 by John Urban
Ricardo worked with my wife and I to purchase a new tv. He was exceptional, very knowledgable and helpful. We initially did purchase the tv from Best Buy but had much difficulty with the Best Buy Total Protection plan delivery which had nothing to do with the store or any of the employees at the store. After several attempts to have it delivered (off site delivery group). Ricardo was gracious enough to refund our money to purchase the tv elsewhere. It was a Christmas gift from my kids to get the new tv in time for the University of Texas bowl game. We really appreciate Ricardo going above and beyond with customer service to make sure our needs were met. Thank you Ricardo!! Thank you for your leadership in selection of employees at that store which is greatly appreciated. Our only hope is that the external support (Best Buy total protection, delivery department, etc) can improve their performance to the level of this store’s customer service.
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January 2024 by Randall Dowell
I went to best buy now my phone is getting spammed with questions and adds. One star invasive sales tactics
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January 2024 by Deborah Foster
I am reviewing the Geek Squad “service”; not the products or any other area of Best Buy.I believe Best Buy has the perfect marketing opportunity to service the millions of customers who have money to spend and who are in need of someone to take time to do one on one training with older customers (over 50) who buy Best Buy products, who are intelligent and able to learn…Yearning to learn … the steps to take to accomplish a task on their devices-laptops, ipads, phones, etc. All we are missing is a How To Manual - which doesnt come with the products. I have the complete geek “elite” customer service package. Yet here is my experiences the last 3 visits to Geek Squad in store appts. I am only allowed 20 mins for an appt. I am greeted by a young person who 90.% of the time could have come right out of central casting from a SNL skit. They don’t make eye contact as they immediately TAKE your device and start logging in, asking you for the sign in info, as you stand there feeling like you are invisible. As you interrupt them to try to explain your problem or situation, you get a smirky look from them as if to say, “Yes, I know you are clueless in what you even want or need so I will tell you what you need.” In order to hurry up the process, you are not offered a seat, or a personal space in order to transact your business. You lean over the bar counter top and twist your body around as much as you can so you can see your screen which has been taken-over by the employee. Your geek will be wearing a headset that they speak to randomly and you often think they are addressing you when instead they are answering a question from a co-worker. God Bless the folks that have children who they can get instruction from at home one on one.I always take a notepad and tell the geek that I would like them to go step by step so I can write down the steps - goal being to be able to do these steps at home alone.I as them not to click on my computer and navigate with out first telling me the steps. Their reply: “Oh, this isn’t something you need to do.” Well, times up and I am asked if there is anything else? I say no, I guess not. I have been treated coldly, impersonally and I leave feeling that I had the opportunity to receive proper instructions but my needs and the geeks agenda are 2 opposite things entirely.I would gladly pay (even though I already pay the yearly fee) an additional fee for one on one instruction, in a properly set up area with partitioned desk space where a one on one devoted geek would tend to my needs for a pre paid fee. There is a goldmine out there for this service just waiting for you to arrange it for your customers. We are stuck in a time zone between the written word pre technology area and the global take over by technology, for which we are in a twilight zone scenario of being thrust into an impossible to overcome nightmare.Please rethink, reimagine and rescue all the population of millions that are in need of education but have no where to obtain it.I must give credit to one of your male employees who helped me several times. It was so refreshing and so different and appreciated - he made eye contact thru-out; smiled; seemed to WANT to help me; and acted like it was his mission to provide me the service I asked for.
