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January 2024 by JESUS Y SUS DOLLS
Good place and
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January 2024 by Sammy Iffi
Worst experience ever at best western. We been to several best western before but never got treated like we did there. We had two little kids with us. At the time of checkout when we asked for our deposit back the guy at front said he needs to check our room before he can give deposit which we said was fine. After a while he comes back saying one of the hand towels are missing from the room and we are like OK but we didn’t even used towels or check how many were there cuz I take towels for my kids Every time we stay at hotel and he keep on repeating himself that well it’s missing from room, did u guys threw it away in trash. We said we didn’t but u can go check trash cuz it’s still in room so he went back again and came and said it’s not in trash so it’s missing. We even offered to check our small hand carry that we have cuz you are saying that we stole it and why would we steal a freaking hand towel. He obviously wanna to keep the deposit and couldn’t find anything else so blamed us for stealing hand towel. Will never go there ever again.
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January 2024 by Zhehui Liu
Clean, no odor. Sofa has significantly wearing down.
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December 2023 by Gusilyn Kalinec
Finally found a clean place to stay that didn't smell like animal piss could they don't allow animals. But the ice machine didn't work and the stopped serving breakfast sooner they the sign said.
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November 2023 by Teresa Perez
The staff members were helpful and courteous. The room was very clean; this is our priority. It did not matter to us that it was a bit outdated because it was so clean and the bed was very comfortable. The carpet looked like it had been recently replaced. Breakfast was nice. There were eggs for my husband and fruit for me. We would definitely stay here againlNearby activities: Great location in San Marcos.
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November 2023 by Mary M.
This hotel is situated right on I-35 in San Marcos, TX. While the hotel is okay and appears to be clean, it's location prohibits getting any sleep at all due to the loud and incessant noise of the interstate highway a stone's throw away. When we checked in, the parking lot was almost empty, and we assumed it wasn't very busy. Yet, the desk clerk assigned us a room closest to the front and the highway. It did not occur to us the highway noise would be a problem at first but, after trying to relax after dinner, we realized how horrible it was. I requested that we be moved, but the request was denied because we had checked into the room more than two hours before. The fact that they put us in that room to begin with was irresponsible, but to refuse to move us is downright disgusting. The management is not interested in making sure their customers are satisfied, and don't seem to care that two elderly people will likely spend a very uncomfortable sleepless night!
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October 2023 by Adriana Berry
Very nice hotel. We were on a road trip to South Padre and needed a rest along the way. The hotel staff is super nice. The breakfast is good and the rooms are clean and quite. The price is very affordable too.Rooms: Rooms are very clean.Safety: Nice area, small and chain businesses.
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October 2023 by william adams
Room was nice and clean. Breakfast was weak. Just adding instant oatmeal would be appreciated. Had hot water, but not cold water. Had muffin, but not pastry option.
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September 2023 by Mrs. Berry
Very nice hotel. We were on a road trip to South Padre and needed a rest along the way. The hotel staff is super nice. The breakfast is good and the rooms are clean and quite. The price is very affordable too.Rooms: Rooms are very clean.Safety: Nice area, small and chain businesses.
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September 2023 by Lauren Ward
Hotel is right off I35 but somehow my room was quiet! It was on the far side but still a first for the area. Doesn’t look like much from the outside and not super new, but they clearly maintain things and care about their guest’s experience. Breakfast much better than others in the price range also.
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September 2023 by Lori Wilkerson
Great location in San Marcos! We are greeted with friendly staff from our arrival through departure. Our visits are for business but would be a great location if for family. Rooms, dining and hallways are kept clean, and no funky odors.Rooms: Rooms are clean, working fridge, and ironSafety: Well lit areas around hotelWalkability: Walk next door or down the street for foodFood & drinks: Variety of food locations nearby
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September 2023 by Sallie Escalona
Best Western in San Marcus, TX is clean. The front desk attendant greeted us warmly. Our room was on the first floor away from the pool.We found the room to be clean. The towels looked as if they new. We would stay here again.
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August 2023 by David Naron
The hotel has a weird smell in general but my room had a smell that did not go away that seemed to get worse every time we returned to it. The bathroom sink had a weird black stuff in it and the showers water pressure was bad. The shower also barely was able to do cold water and 90% of the turn was the same boiling temperature.
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July 2023 by Jeremy Fisher
We had a communication barrier when checking in. In my opinion the rooms are not up to Best Western standards. The towels were stained and the room was not clean. I had an additional charge on my credit card that I didn’t approve of. I called the hotel directly to inquire about the charge. After speaking with the front desk they hung up on me. Just not a good experience at all.
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July 2023 by Jayla Mohr
As one should expect from the price and locale of this hotel, it's not super luxurious. However, the customer service was great.We stayed there for two nights for an event. We happen to have family in the area, and our fam met us at the lobby and pool area for an impromptu family reunion. The employees were gracious in allowing us to take over the lobby for our visit. I really appreciate their hospitality in allowing us to hang out, have a meal, and visit.The rooms themselves are not fancy, but clean and everything was in good working order. The breakfast was out during the advertised hours and was more than adequate.I appreciate this hotel's staff for their customer service and cleanliness efforts.
