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October 2023 by Jose Alvarado
Great place to shop lots of different things to pick from.Angie was very helpful thank you
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September 2023 by Sandra Chavira
I was so surprised at the kind and attentive saleswomen. Her name Jewelezs Rivera. I haven’t had this much fun shopping in a long while. It seems like after COVID people don’t want to help you out. NOT THE CASE HERE!! Very helpful and went out of her way to help us out. Thank you Jewelezs. We will be back
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September 2023 by Ivar Perales
Ask for Jewelzs Rivera, she helped and made sure I was satisfied
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September 2023 by Kathleen B.
Had a fabulous experience at Burberry Outlet in San Marcos, many thanks to client advisor Jewelzs Rivera for a quick and worthwhile shopping experience! I was on a 15 minute time limit due to an existing appointment , Jewelsz was fantastic pulling sizes and patient when I was struggling whether I really needed a bag. After I had a day to think she was great getting me the necessary paperwork to ship the item to my home, it arrived and I love it! Jewelsz is a great representation as well as the other staff members for Burberry , thank you all!!!
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August 2023 by Adam Assad
I recently purchased a pair of shoes from this location. I called in to inquire about exchanging the pair that I bought for a different size, due to the tight fit they had on me. The lady that I’d been speaking to over the phone seemed to be kind and told me that she would relay my message to the associate who handled my recent visit; that he would send me a text message shortly if I gave out my phone number. I agreed and gave her my phone number. Unfortunately, I didn’t receive any text message within the next hour. I called back to speak to someone else and get my simple question answered: “Do you have the pair of shoes in a size up?” Finally, another lady picked up and told me that they did, in fact, have the same pair in a size up, along with the same shoes in a different color scheme, also in a size up. This second lady seemed to be very genuine and helpful. She even set the shoes aside for me at the register, so that when I got there, I didn’t have to wait very long for the exchange process. After the long, brutal trip with heavy traffic in Austin to the outlet store in San Marcos, I walked in and tried the shoes on. I liked them and chose to exchange my shoes for them. I was then told during checkout that I had to pay a “slight” difference, as there was a different 25% off “promotion” going on at the time that I had purchased the initial pair of shoes, which was only two weeks prior, while there was only a 20% off “promotion” going on that day. Remember… It was the same pair of shoes with the same price.. but in a different color. I asked the clerk checking me out at the register to see if they can honor my initial “promotion” since I had already purchased them a couple weeks prior and simply wanted the other color. He then radio’d over to a lady, who happened to be the same one that answered the phone the first time that I called the store.. the same lady that seemed to be helpful and wanted to transfer my simple shoe size inquire to an associate who was on his lunch break, simply because she was too lazy to walk to the back and check if they had the size that I was looking for. It turned out that the lady was the manager (for the time being) and answered the gentleman’s radio to tell him they could not honor my initial “promotion” as that was a separate time and “promotion” than the “promotion” going on at the time of the exchange. I bit the bullet, if you will, and paid the nearly $40 price difference, or 5% “promotion” difference. I then walked out with my new shoes. In summary, I’d say that the store has very poor management with a twisted perspective on purchases, “promotions”, exchanges, and returns. I will not be returning here. I highly suggest that nobody buy anything from here, even with a “25% off promotion”, or really a 25% markup to all prices so that they can make it sound like there’s a promotion going on. They will literally scam you like they did with me on a simple exchange. If I could give 0 stars for the lack of professionalism and courtesy from the poor management staff and terrible handling of a simple exchange process, I definitely would. 0/5 stars. Terrible.
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July 2023 by Tomas O. G.
I have been shopping here for the past 7 years and sometimes I buy 2 to 5 items when I go in there. I understand that XXXL are hard to come by sometimes but it is still worth the stop as even items as gifts while there is alright with me. But Saturday I stepped in for a browse and with every intent to make a purchase either for myself or as a gift, and had the worst experience ever. I don't know if I was stereotyped or what but when I looked through the lower drawers to find my size in NON-DISPLAYED T-shirts I was immediately shut down by the hosts stating "that is for employees only to open". I was like "how can I even shop if the clothes that is in my size isn't even displayed"? And after shopping here for all the years, not a soul has ever told me that I couldn't shop and look through those drawers. I don't know if JULIA is new or does not have the proper training but she sent someone my way to inform me that I was not welcomed to see what was in there. Did I look broke? Was it my skin? Was it that they are too lazy to organize the small amount of clothing that I carefully looked through for my size and style? All in all it was embarrassing to me to not be able to shop freely when my whole intent was to make a purchase. Again, I may not be a ridiculous spender but spend $1,500 or more almost every time I arrive which is 2 to 3 times a year if possible. I just would've liked a little respect or at least more help if those drawers were all of sudden forbidden from peasants. Which was exactly the way I was made feel. Unhappy Burberry shopper
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June 2023 by Gary Jefferson II
Dynamite staff very helpful and excellent store environment
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May 2023 by Pragnya Raja
Pleased with the service, staff are knowledgeable about the products. Great deals!
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May 2023 by J C
Clothes? Not much else to say. Great quality materials and prices more in line with a lower brand name.
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March 2023 by Candy Monserrat Martínez Ramos
Nice variety for an outlet and service is great!
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March 2023 by Mike Broster
Went in 3 times during the course of a weeks stay in the area. I have an SA at the Burberry boutique in my home town, I thought it would be a similar experience, boy was I wrong. Out of 3 times going here an SA only acknowledged me 1 of those times. He was nice enough but not helpful. One of the other times I wanted to possibly purchase 2 bags but couldn’t get any help.
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February 2023 by Ruben Hernandez
Store was close by 745pm when I arrive today 01/30/23.
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September 2022 by Tammy Black
Went to inventory and rhe store was super clean and products were well displayed the associates were very helpful it was a good day.
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July 2022 by NaToyia Duncan
My son's and I were followed around the store by a staff member. Never asked if we needed assistance, every stop we made, she made. Didn't feel comfortable and won't be back.
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June 2022 by K K.
Snotty CS, way low inventory, and no outlet pricing. Crazy that only 6 folks allowed in at a time, not covid restriction but security? I have purchased Burberry all over the globe and this was the worst shopping experience ever. Either the store is closing as the hipsters do not appreciate the brand or it is used as a storefront for looks, not as fun as Marfa!
