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February 2024 by Craig McCrary
They denied my 55-year-old girlfriend from buying a pistol when she has a completely clean background and almost perfect Credit Because they thought she was buying it for me when I was just letting her know which one was a good deal. I have background and firearms and they didn’t even ask me to run my background. They just said it was a.(their favorite new learned term) STRAW Purchase. I have sold multiple things there over the past month and have bought two items there in the past month and both of them did not work and I had to return them. We were dealing with Dustin and he didn’t even know what an FFL number was. Is he able to sell firearms and handle them if he doesn’t know what an FFL number is??? Why didn’t they want to run my background and why didn’t they run hers? Do they not support the second amendment? How are they able to sell firearms in the first place? He was telling me that that gun belonged to the store managers mom… I partially think that he wanted to buy the pistol after handling it in front of us and so that’s why he denied her purchasing it after I had left.
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October 2023 by Debbie Govea
I'm so pleased with your customer service Ben helped me n also put my 55' Samsung flat screen in my car..the only pawn shop I go shopping at ..continue your great service n absolutely great bargains
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August 2023 by Christy R
Every time I come in here there can be 3 or more ppl working, but only one is handling customers. The rest are either starimg at their phone or juat standing there.
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July 2023 by Leticia B.
I normally visit this place to check out they inventory and today a new employee asked me for an ID just to show me a James Avery bracelet I thought it was ridiculous they had never requested it before for just to see it !
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July 2023 by Nick Nick
I went in the other day and it was amazing! The employee helping me was fantastic his name is Ben I believe and he explained everything as far as getting a warranty and getting exactly what I wanted. I will definitely be back because of his great customer service and knowledge. Please move him up or give him a raise he is very professional and passionate about helping each and every customer he works with!!
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July 2023 by David Escobar
I don't care what people say this is the best place to go ok very nice employees and they do work with you just don't lie for any body tell the truth and go on about your dayThank you Cash America Pawn your the best
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July 2023 by Jerad D.
Top tier chiselers at this place. They mark up prices on pieces worth half what they are priced as and have no return policy. Don't buy here or you'll lose out.
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May 2023 by nadia super 108 Gallegos
I had my gun pawned and was going in to put in layaway and was told it had already sold by Alec. That's crazy because Jordan their head manager had spoken to me 2 hours before and said it was available. There some inside work going on. Body language says it all especially when you come from psychological and legal and state experience! This will be reported to the Texas Attorney General and Office of Consumer Credit and Cash America Pawn Headquarters. There should be a full investigation on the employees who work at this business. It's nice to know what the end result can be.
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May 2023 by Preston Garner
I came in to sell my Xbox series X with an elite series 2 controller and they tried to offer me $200. They straight lie about what they go for and what they can get out of it. The manger and workers are rude and the shop is super dirty and disorganized. They overprice everything and try and rob you.
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May 2023 by Angie Vela
I had a great experience here the customer service was perfect answered every question I had and pleased every need I had the manager was very helpful and the guy that helped me Ben was great!! I will be back here.
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May 2023 by Stephanie Mata
The employees are really rude specifically the one employee with blue hair! I’m not sure what’s happening with management, but this pawn shop is not good as it used to be!
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May 2023 by Dean C.
Every single time I go in there the customer service is terrible. I was going to buy one of the several hundred dollar MacBooks from y'all and all the lady couldn't answer any questions and started comping an attitude when I let me see one and asked her is the model number was listed on their price tag since non of the specs were and she was like "AS I SAID ITS ON THE BACK OF THE COMPUTERS" no shi* lady but considering I was going to shop around it would've been nice if I could've taken a single photo of the price, the specs, and the model or serial number like every other pawnshop puts on their price tags so that those that actually know wtf a CPU is can compare specs and prices online to make a intelligent decision but no, you can't answer any questions, can't make a decent price tag and comp an attitude anytime someone asks you to get off your *ss. No wonder no one ever comes here.
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April 2023 by J
Alec is a scam artist who is looking to take advantage of your ignorance or desperation.I showed up with a lot of wearable jewelry, all in 14k, 18k, and 24k many of which had precious gemstones in them.He told me he would only give me scrap value, so I said OK how much is that? He told me 15 bucks a gram would be his best price.I asked him where he came up with $15 a gram and he said that is all 10 karat gold is worth.Not even one piece of jewelry I brought in was 10 karat gold, and it's a quick Google search to find out that 10 karat gold is actually scrapped at over $26 per gram.Don't even consider giving this place any business, unless you want to be conned.I acted like I didn't know what I was doing to see what kind of integrity this guy had, and found out it was not good.
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March 2023 by P Moore
This pawn shop used to be good. Now they don't know if their items even work. I was told they have no way of testing a welder and all sales were final. Then the next visit the manager acted as if I disturbed his nap. I'm 51 and he was in his 20's and very rude. I won't be going back!?
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March 2023 by Messi Madrigal
Sold us a corrupted ps4 game. Going for a refund asap. Lucky my ps4 was ok after
