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March 2024 by Alyssa
Kim had great hospitality, was super helpful with explaining the sales, and found me a nice gift set for my boyfriend (:
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February 2024 by John
Little bit expensive
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January 2024 by Virginia Aranda R.
The staff is very friendly, the place is quite large and has items with outlet prices and there are also new seasons collections.
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December 2023 by Julio César Girón
Excellent shopping experience, super friendly staff and wow prices! I will definitely return!
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December 2023 by Elese Santino
Prices so much cheaper than regular store.
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October 2023 by John White
Been to the Coach store several times with my wife and have always been greeted as we walk in and made to feel welcomed. The staff is always friendly and cheerful. My wife has purchased several purses and wallets, always without a problem. Returns are always painless. The selection of products is always changing, so you may want to check in regularly. A must stop when we visit the outlets.
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September 2023 by Mayra Crapo
I’m done with Coach!! Their service it’s the worse! I did an exchange, the purse I wanted was only available online on the color I wanted. So I decided to have the store order it for me. The price they saw online was the same as the purse I was returning so it was an even exchange… well four hours later, I get an email with an e-gift card for the same amount I paid for the purse. I check online to see if the purse was out of stock, it wasn’t. I decided to call customer service to find out why I was getting this e-gift card. I was told that it was showing out of stock and the website was being updated. That was a lie!!! The reason why I got it, was because they updated the price to $133 from $129 (which was what I paid). The reason I’m upset was because someone could have called me to let me know about the price difference and let me decide if I wanted to pay it instead of automatically issuing this stupid e-gift card!! This will definitely be the very last time I’m buying Coach products!! I’m extremely disappointed with their service!
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July 2023 by Kevin Kolozsy
Great store. Great products. Great discounts. But, mixed reviews on managers. One (white male) was Negative and snarky. I didn't appreciate it when he jokingly said "no" to a cashier who needed his assistance for an exchange we were doing. And then, when I said it was nice outside, he sarcastically stated, "Oh, so cool outside, huh?" Actually, it was about 10° cooler than earlier in the week. But, I don't need negativity or sarcasm from a manager when I'm spending big bucks in a store. The second manager was wonderful. She (woman of brown color) offered a discount to an item the store had mis-priced the day before. When we asked for discounts on other items due to the travel involved in the correction, she graciously accommodated and stayed with us until the cashier (Allison, who was very helpful) completed the transaction. Thank you.
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July 2023 by Iza Camacho
Great customer service! Amazing inventory. ??
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June 2023 by Rhonda Baker
I wondered around the store like an idot before someone helped me. I had to ask for help and because it was an exchange I felt like they weren't too concerned. The check out lady was nice though. No more coach store for me. I felt embarrassed.
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April 2023 by V A
My favorite place to shop. The deals are insane especially the clearance!!
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March 2023 by Brandon A.
The coach factory store is located on the far end of the outlets in San Marcos, Tx. There is a huge selection of coach products here at a discounted price. They had a variety of things ranging from bags, slippers, shoes and everything coach has to offer.
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March 2023 by Amanda Lee Alvarez
Went in on a weekend, there was no line or waiting. I picked my b day gift out and was helped by 2 gentlemen on choosing the matching wallet and coin bag for my backpack. Everyone was very helpful, great customer service. Will definitely be going back.
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March 2023 by Angie C.
The store is a little smaller than other Coach outlet stores, but has a decent selection. The staff is not very friendly and the registers are s-l-o-w.
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January 2023 by Laura K.
The environment is so different than the competitors nearby. The staff is far from the door to greet or make you feel welcomed (no it was not busy). I guess you really do get what you pay for. I bought a wristlet for a birthday present bc it was on sale. Cashier asked me if anyone helped me and the answer is no. She asked me write down my email and assumed that it was my last name. I asked her to correct it bc it was nothing near my name. She was not knowledgeable. Also, if you take the price tag out of a bag then put it back where it belongs. They Also do not have dust bags for their items so that's confusing ... quality > quantity.Would not return.
