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January 2024 by KM
I usually purchase Brahman but I happen to see a Dooney & Bourke handbag Florentine LargeSatchel. I called the nearest store which was an outlet in San Marcos to inquire and the young lady acted as if she had no clue what type of handbag I was talking about. I told her that I was interested in purchasing One and just needed to know if they had any in stock and if so what colors were available. She talk to me as if I was getting on her nerves by asking.I told her that brahmin will usually send me a picture so that I can choose and ask if she would be willing to do the same. She said right now I have customers and I’m the only one in the store and essentially she’ll get around to it when she could. And the Tone by what she said it did not offer much reassurance.Her unwillingness to help with the sale of their products was just baffling.Needless to say they do not have to worry about me inquiring anymore.
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January 2024 by Tahiesha Westmoreland
I feel for the amount of money you spend on a purse ! Gift boxes should be accessible and an option !
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January 2024 by Amy Fuentes Zamudio
I was so excited this Xmas when I got my first every dooney that I been ask for years I got 2 same style and color went to the store !! I’m so disappointed at the store because my family got it on line they couldn’t help us .. I check on line I couldn’t return the purse because it’s been 30 days it’s Xmas customer purchase items months for Xmas gift . Not happy customers don’t buy nothing on line they won’t help you . I live almost 3 hours for no help!!
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December 2023 by Jacki Jurach
Great customer service. I went to this store for the first time and the employees were very attentive and helpful. I didn’t buy anything. I posted because I read negative reviews and I just wanted to share that the ladies were very sweet and helpful. If I’d found a purse I liked, I definitely would’ve bought it. Merry Christmas!
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December 2023 by Greg Rosales
Great pricing pre-black Friday shopping.
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August 2023 by Elva Harris
Love there products, buy when there is a good sale
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June 2023 by Rahul Chowdary Garigipati
So so store... Not that much quality.
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March 2023 by Leigh Michelle
The inventory was great but the staff seemed like they couldn’t be bothered - I know working retail isn’t always fun and customers can be a pain, but if we can feel your dissent for work, it will have an effect on sales…..I went up for my birthday and wanted to buy a few purses and other items but just left with one because it was so awkward.
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January 2023 by Shavonn Edwards
Drove from Houston in hopes to find the purse I wanted. I found it!! Stephanie and Sarah were so friendly and helpful. I will definitely be back!
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October 2022 by Brown Eye (Brown Eye Latina)
This was not the first time I stopped in at this location but this is the first time I had the worst visit and interaction with an employee's at this location . I walked in and asked the staff for assistance in regards to an order I placed online. I was told they could be of no help and I needed to contact the CS on the website number. I said thanks I will do that. So I decided to look around and see what New Style they had walked around the store for a good 10 minutes. Not once did those 2 employees offer to come by and see if I had any questions , what was I looking for or was there something in particular. it sounded they were both into a deep conversation it was definitely not work related. But walked a few doors down to COACH and you will have a handful of staff so eager to help you . I hope management reads this and realize how your staff lost a sale that day and any future sales from me.
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September 2022 by LaQuita Dalton
Great prices and service!
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July 2022 by Ivonne Jimenez
I’ve never had a bad experience at this location and I LOVE coming very time everyone is so friendly and kind especially Sara. Thank You so much definitely coming again.
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Great Selection, Friendly, Helpful Staff!!!
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December 2021 by S KLUCKHOHN
Nice selection but updated hours needed.
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November 2021 by Glenn R.
Store Is okay but the Dooney brand is getting stale. The same design purse just a different color and very high prices.