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February 2024 by Brian Whipp
Quick and easy with helpful staff. Frustrated by other print shops? Come here!!!
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January 2024 by Backcourt Hoops
I was trying to retrieve a package my dad sent me from home. Keep in mind, I'm a college student, and I needed it for school. (My computer spent a month getting fixed and finally arrived two days before school started.) I went to the FedEx location where my package was dropped off for pickup. The package was under my own name. An employee informed me that my package needed to be signed for by someone at least 21 years old. This is my first year in college, and I moved far from home, hardly knowing anyone, especially someone 21 or older. I left the store and called a friend who is 24. We returned, but I was told he couldn't sign for me because the 21-year-old person had to be at the shipping address. This frustrated me as the employee knew the shipping address was under my name. He instructed me to return with a 21-year-old, and when I did, I was still denied. I found it extremely frustrating that my package, under my name, had to be signed for by a 21-year-old. The employee decided to hold the package, insisting it would be sent back to the sender (my dad, seven states away). This made it incredibly difficult to receive the package I'd been waiting for, especially considering my dad had paid a hundred dollars to ship it right before school started. The worker wanted to send my package back to my house, making my dad spend more money to send it back. This was the worst experience I've ever had. I'll be filing a complaint as soon as I get his name. DO NOT go to this fedex location. I'd advise shipping with another company. I would give this rating 0 stars if I could.
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December 2023 by Cody Kreul
Wes and his team were so friendly and helpful! I had an art project I needed printed at a specific size and they really helped me out and got the job done.
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May 2023 by Chrissy Hatley
I came in to print for a project and get it binded but had problems with the printer. The lady who was working was absolutely no help and didn’t know how to use one drive with the printer even though it’s an option. The rest of the time she was just complaining to her coworker about how she didn’t get a promotion because in quote she said “everyone comes to her for help,” instead of actually helping me. I disagree if she doesn’t even know how to help me with the FedEx printers and then goes on to complain about wanting a raise. I ended up having to go home to print it myself then go to Office Depot. Never coming back here for any type of printing or project related needs.
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April 2023 by Chris Hatley
I came in to print for a project and get it binded but had problems with the printer. The lady who was working was absolutely no help and didn’t know how to use one drive with the printer even though it’s an option. The rest of the time she was just complaining to her coworker about how she didn’t get a promotion because in quote she said “everyone comes to her for help,” instead of actually helping me. I disagree if she doesn’t even know how to help me with the FedEx printers and then goes on to complain about wanting a raise. I ended up having to go home to print it myself then go to Office Depot. Never coming back here for any type of printing or project related needs.
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February 2023 by Jose garcia (CHON)
Needed a very important document..Had tried a different location yesterday (different store entirely)They did not help me because they were short staffed..I didn't wanna try them again today..So I found this place and I'm glad I did..I have alot of documents I'll need in the future and I got my to go place now..This place is very professional..Employees very well dressed and polite..overall great customer service..
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December 2022 by Skyler T.
I usually go to FedEx for printing documents, so I came to this location when I saw they had moved from the Edward Gary location. I didn't catch her name, but the gal at the counter was super helpful and friendly! We chatted a bit as she rang up some stuff I was buying--it was right after they opened, so it was just myself and the employees there. Great vibes all around!
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September 2022 by Jonathan Bailey
Worst shipping company ever can’t get any one one the phone. They can’t deliver any package on time. Constantly changing arrival times and the only explanation you get is delivery exception which tells you absolutely nothing. I’m not buying from companies that uses this poor means of sending packages. Never have problems with ups. Never again save yourself the head ache and use ups.
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August 2022 by Roger “Andy” Anderson, Jr.
I was shipping a FedEx Envelope internationally to a small village in the United Kingdom. Wes, the store manager, went above & beyond trying to verify a shipping location code, when the village did not come up as an option with the code. He called the FDX "hotline," and was able to verify that this was actually the correct code. He was persistent, professional, and determined to ensure this made it to the correct address. WELL DONE WES!!
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June 2022 by Brandon Alvis
This is my favorite shipping provider for all of my small business needs! The staff are super friendly and I've grown to enjoy seeing any one of them on my visits. Whether it's Maria, Wes, Misa, David, Patrick, or Deziray, I always know they are going to make sure my shipments get to their destinations safely and efficiently and I hardly ever have to wait in line. This team is super efficient and they're doing an awesome job with their new location space. 11/10 Keep it up!
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May 2022 by Jay Ault
I've been here twice now, once to overnight an important check and once to print a project. Both times David has helped me and he has been absolutely fantastic - knowledgeable, friendly, and efficient. My mom was with me the second time and actually mentioned how great he was (and the lady does not praise lightly). Keep up the good work!
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May 2022 by Q Quackenbush
So so helpful. This is the only place I go now, I’ve been doing large print projects for murals I’m doing in Martindale. Patrick and David are so helpful and knowledgeable. Totally recommend.
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May 2022 by Jason Schwartz
I've been coming to this FedEx for a while now. I use it to scan court documents from Hays County Clerk's Office and email them. Today for the first time, Misael behind the desk, whom I've never seen there, stated that they don't nor have ever emailed the scans. They only put them on a thumb drive. I said no, I've done this probably 50 times here. She said no they don't do that it's against company policy. I asked why have you guys done it then every time I came in? She said the other employees were wrong. She said she's been there since 2013 and "it was the first thing they taught us" LOL. Then she charged me $20 for a scan of the 2 pages and scanned all 28 instead of the 2 I asked for and then asked if I wanted the new address they were moving to. I said no I won't be back and she was just OK with that.
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April 2022 by Bella Donna
Tried to charge me over $80 to ship a painting. Just because it's art. Talked the lady down to almost $50. Then find out she charged me $13 for the box? $13. For a box. $33 to ship my $13 box. Literally ate all the money i made selling the painting. I will never ship anything here again especially not if they know it's "fine art"
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April 2022 by Tyler Tippit
I have used this location a few times and every time I have been Wes has gone above and beyond for all my packing & shipping needs. Awesome customer service!!!!
