-
February 2024 by Virginia Mott
Suzie is excellent. I’ve been going to her for 6 months now. Very good and she listens well to what I want.
-
September 2023 by Apache Jo
Great service,!
-
July 2023 by Nikki
I am giving this a two because my hair did come out great but it was a lot more than what I expected because they added extra add ons I didn’t know about. I was quoted online 165.00 then it jumped to 230.00. When it jumped that high, I figured I would just use a JCPenney’s coupon. Then I was told I could not use a coupon for a master hairstylist, which I did not know JC Pennys, headmaster hairstylist. I thought it only went to senior hairstylist.. when I got home, that’s when I noticed the extra add-ons I was charged for that I didn’t ask for and was not informed that they would be adding on. I’m so disappointed in the lack of communication with their customers and JCPenney should fix her website to show what ranking the hairstylist are at, and their coupons should specifically say, excludes master hairstylists.Service: Haircut
-
July 2023 by Cheryl Pralle
Hair cut
-
July 2023 by Nik
I am giving this a two because my hair did come out great but it was a lot more than what I expected because they added extra add ons I didn’t know about. I was quoted online 165.00 then it jumped to 230.00. When it jumped that high, I figured I would just use a JCPenney’s coupon. Then I was told I could not use a coupon for a master hairstylist, which I did not know JC Pennys, headmaster hairstylist. I thought it only went to senior hairstylist.. when I got home, that’s when I noticed the extra add-ons I was charged for that I didn’t ask for and was not informed that they would be adding on. I’m so disappointed in the lack of communication with their customers and JCPenney should fix her website to show what ranking the hairstylist are at, and their coupons should specifically say, excludes master hairstylists.Service: Haircut
-
February 2023 by K Noel
Jupiter was awesome!
-
December 2022 by Abby Lang
I had my hair cut by Katt in mid-October and it was by far the worst haircut I have ever had. I have curly hair so it was hard to tell at the end of the appointment, but after getting home, I noticed that my layers were cut so choppy that it’s embarrassing and there are a few strands of hair in the back of my head that are about 6 inches shorter than the rest of my hair. Weeks later, and I still hate it. I’ve always had my hair cut at JCPenney since I was young, but after this, I will likely never do so again. Such a disappointment and now months of only wearing my hair up out of embarrassment of how poor my haircut looks.Service: Haircut
-
October 2022 by Judith Learned
I always use the JCPenney salon because they do such good work.
-
July 2022 by Tally M.
i have never left a yelp review like ever but felt like this needed to be addressed. went in today with my mom and stopped to look at the jewelry. my mom does not speak english fluently but wanted to try and ask if there was any yellow gold rings with no crystals on them--simple right? it was an older lady was working in the jewelry section and as my mom tried to ask if they had what she was looking for (she was audibly struggling with her english while asking but nonetheless trying to), the lady kept asking her impatiently "yes what are you looking for?" "what are you looking for?" in a totally condescending and unhelpful way. i stepped in and had to speak for my mom cause that was totally not okay. i did the rest of the speaking for my mom while we looked for like 5 minutes until we just left and were both concluded that she was totally rude. before we left i overheard the older lady speaking to her coworker that she was about to get off from her shift so maybe she was just done with the day and had no patience left. nonetheless, this location really needs to teach their employees to have some patience and understanding when it comes to foreign speaking customers. teach y'all's employees to be helpful instead of condescending and impatient.it was incredibly rude for her to speak to my immigrant mother like that, as if she was a stupid child. do better.
-
July 2022 by Naiely G Ledezma
Connie did such a great job at capturing what I wanted, super friendly but still professional.. loved my experience!Services: Haircut
-
November 2021 by Lisa Cruz
Alice was my hair stylist and did a great job on my hair. My highlights were beautiful and she style my hair great.was very professional and made sure I was satisfied with my hairService: Hairstyling
-
August 2021 by Sarah Zizzo
I brought both of my boys in for haircuts before school. There were two stylist, Egna and Julia.My oldest used Egna, who he had used before. She did a fantastic job cutting and styling his hair. She put the product in his hair so his hair looked almost identical to the image that I showed her before the haircut. She explained to him how to style it. He was THRILLED!My youngest used Julia. I showed her several images and asked if it was something she could do (faded on the sides, longer on the top). She confirmed that it was a typical boy haircut. He came out and was in tears. I asked what was wrong and he said it looked awful. On further inspection, I realized it appeared she use different trimmers in different places as NONE of the sides were even or faded. On the front side of his face (both sides) there was hair that was a couple of inches long. When I voiced my concerns and asked if it could be fixed, Julia said "I can try". That didn't leave me confident so we left and ended up coming home and fixing it as best we could (some spots were still too short to blend). When I asked about paying for the bad haircut, the receptionist said that I still had to pay. I paid for both haircuts and left.Today, I called and the manager (Lucinda) said I could come in and get reimbursed for his haircut. Not ideal as we live 40 minutes away but better than nothing. I do NOT recommend Julia AT ALL.Egna should be the go-to for faded boy styles!Services: Haircut
-
June 2021 by Marie Ford
Monica was my stylist....she's a master stylist and omg she is amazing! My hair for the first time in years came out perfect first go!
-
May 2021 by Reviewer M.
Rachel is extremely rude and not customer friendly whatsoever. While making a payment on my credit card, she told me and I quote "hold your horses, hold on, hold on" in the rudest way because I was already inserting my card to process it. She went on telling my girlfriend "someone's really eager." I felt as if she was trying to belittle me as a person and I do not appreciate that at all. This is my 3rd time interacting with her and hearing her remarks and I've never said anything but this was it. I do not appreciate her rudeness at all. She was not welcoming but instead she was the complete opposite. She made me feel totally unwelcome. JCP, please do better.
-
May 2021 by Nicole Cook
Julie did my daughter's hairShe did a fabulous job.
