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February 2024 by Shane Carter
Was able to drive right in. Quick service. Only thing was, I would have like to have my annual inpsection done, but they had no one on site to do it the same time as oil change
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January 2024 by Andres Leal
There was no one here, and they didn’t want to do my oil change and they still had about 35-40 min til close.
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January 2024 by Jack Skinner
Used to work here I love the prices hereThe employees are always friendly
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December 2023 by Kelly M.
Called and asked specifically if someone was on hand and available to do a state inspection. They said yes. Get there and service tech said they weren't doing inspections today.
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December 2023 by norberto1103 “beto” 2724775
They all ways so nice but not this time
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November 2023 by Holly Tipton
I tried 4 times to get a state inspection and either the state inspector was at lunch and would be back “in a few hours” or was out. I’ll take my business elsewhere.
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October 2023 by Donna C.
I went to have a oil change and an inspection done. At 2pm Monday October 2nd there wasn't anyone there that could do an inspection they were at lunch. Then again today Monday October 9th and they had 4 in front of me. Terrible customer service and all new people. This is the LAST time they get ANY of my business!!!! Whoever decided only 1 person can do inspections was a moron!!!!!
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October 2023 by Cathy Nevares
Said they checked tires and didn't. Had to go to discount tires to get air. Didn't vacuum. Just sloppy work. It use to be my go to.
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September 2023 by RL Brown
Pretty good service. Service people very friendly and the waiting room very clean
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September 2023 by Ambriance Scott
If I could give zero stars I would. I typically never leave reviews but this place is ridiculous.I’ve been going to this jiffy lube for the past 3 years and never had a problem until recently. Over the past few months, I’ve noticed the staff change which is no problem but you can notice a visible difference in the service provided. This new staff seems very uneducated about what their doing.A month ago, I went to get air put in my tires. In my vehicle once the tire is filled the light goes off. The guy doing my tires only filled it up to about 29 and proceeded to dismiss my concerns and told me I was good to drive off.While in the midst of this happening. Another employee proceeds to drive a customer car over the hole in the ground. And the employees start arguing over the incident.This past visit I came to get a simple oil change and once I leave from getting the oil change there’s smoke coming from my hood. I brought my car back immediately and was met with very unprofessional behavior as they showed little concern and acted as it wasn’t a big deal. I will not be returning and do not recommend anyone to come to this location.
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August 2023 by Zadkin M.
**UPDATE** CHECK THE REVIEWS- ALL Newer Reviews are BAD. All the good reviews are from 2 years ago. DO NOT TAKE YOUR CAR TO JIFFY LUBE SAN MARCOS 9-5-2023- Leaking stopped after replacing oil pan drain plug and replacing Jiffy Lube brand oil filter. Which also meant another oil change. I also had to replace the oil filter access cover that was taken off and not re-installed by Jiffy Lube techs. No reply back from Jiffy Lube manager or District Office. I am now out the cost of oil drain plug, Oil filter, Oil-5qts, Oil filter access cover, & cover hardware. ($120) Lesson learned. **Update**8-21-2023 - Email from
[email protected] to call manager Matt. Left VM but no reply. **Update**8-19-2023Oil is still leaking from around oil filter. I will now be taking the car to the Mazda dealership to see what the issue is and to get the oil access panel replaced. Obviously inexperience tech who wrench tightened the oil filter and may have cause damage to oil filter threads. ** Update ** 7-31-2023 Took car into Jiffy Lube - San Marcos and spoke with Manager Ramon. Once he found out about the problem, he immediatley set about correcting the problem by replacing the filter and oil, then pressure testing to verify no leaks. He agreed that the car should not have left the 2nd time with the oil filter in the condition it was. He also refunded the cost of the original oil change. He also said he would speak to his team about this particular issue so it would not happen again. Posted previously- I have used Jiffy Lube nationwide for both my truck and wife's car and have not had any issues. I have used this location regularly in the past. 7-10-2023 Brought in wife's car for oil change. Notice oil leaks/dripping on driveway a few days later. 7-19-2023 took car back into Jiffy Lube - San Marcos and was told by tech and manager that they could not find any leaks and had checked the filter for tightness and let the engine run to check. Checked driveway under car over next few days and still noticed leaks/drips. I inspected under engine and discovered: 1. The oil filter access cover was missing. 2. Oil leak and drip at oil filter. 3. Oil filter has denting/crushing from mechanical/wrench/plier tightening. (see photos)
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July 2023 by Jon Wallace
Three days after oil change I have an oil leak on the driveway and oil blown all under my Dodge truck. Closed on Sunday will contact San Marcos shop on Monday 7-10-2023. Oil shows half quart low now. Second time this has happened this year, 2023.
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July 2023 by Action Jackson
They need to work on communication and efficiency. It shouldn't take 45 minutes for an oil change. This was inside while they were servicing the car. There needs to be a better solution than trying to work on multiple cars at once. One car at a time is better because you're wasting everyone's time including the people that were there first.?
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June 2023 by Rafael V.
Dropped off my car at around 9:30 to get a simple state inspection and was briefly told by the already stressed out employee that I needed to present my insurance and leave the key in the car. After a good min of not getting back to me I went inside to speak to a very helpful employee and made sure all my steps were covered to get this easily accessible state inspection to continue on my busy day. Got picked up by a friend and came back at 12 to check the car and was told by another useless employee that the inspector was at lunch and hasn't got to my car. Annoyed but left again to get lunch myself and came back at 2 for them to tell me that the insurance I had didn't verify the vin and they needed it which is fine I get it but then the same employee at 12 asked me if I have been contacted about it and when I replied with no, he didn't try to figure out why or even apologized for the lack of communication so being that my car has been there for 5 hours and they are just telling me this was bullshit lol. I even had an account with my full name and number in their system so any excuse would of been ill-fully unjustified. I took my keys back and got into my car and now I'll have to look for another place with my day wasted. Never returning to this jiffy lube again and don't contact me to try to fix it. Lack of communication that could of been a simple fixed turned into a waste of time on my limited day.
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May 2023 by Dolph Scott
This was a great place to get your car inspected, but those days are gone. My car has been sitting in the bay for over 30 minutes after they finished. It used to be a 5 minute drive through thing.
