-
November 2022 by Judy Williams
It’s a Wednesday afternoon and I’ve been calling the store for two hours but no one will answer the phone.
-
March 2022 by Douglas Jessen
Friendly, knowledgeable staff and I enjoyed my visit, learning more about inflatable hot tubs, which I had never even heard of until today...
-
October 2021 by Sandra Dee
They don’t allow you to use the bathroom which is against city code.To drive from lockhart to San Marcos for pool supplies and then be told you can’t use their bathroom. The manager came in without a mask (which I’m fine with) walked over to the bathroom, used it, flushed as she was leaving and didn’t wash her hands. She walks over and says sorry corporate won’t let people use the bathroom because of Covid. Well obviously you aren’t worried about Covid because you didn’t even wash your hands.It’s just bad policy.
-
August 2021 by Jana P.
These guys rule! I wouldn't have a pool if they weren't there. They are always there for me. Highly recommend. Manager very friendly and smart.
-
July 2021 by Christopher Taylor
Staff knew what they talking about and got me hooked up with the supplies I need quickly.
-
July 2021 by James Barr
Super helpful and knowledgeable about spa water conditions and cleaning!
-
July 2021 by Greg Herzog
Knowledge staff and friendly
-
May 2021 by Trey Swain
Chep is great with water testing. Extremely friendly and patient with all my questions. Great customer service!
-
April 2021 by Tom Cozzi
Recently purchased an inground pool pump. Alice and Madison were my salesperson. They were great the entire time. They were knowledgeable and extremely helpful. I highly recommend the San Marcos store and if you want a great experience ask for Alice or Madison.
-
April 2021 by John McGowan
Friendly and knowledgeable staff. Bring your water in for free testing. Great place.
-
August 2020 by Maria Pantoja
They are very knowledgeable and they know their stuff and they are really helpful
-
July 2020 by Deb Black
Put on hold for long period of time and when tried to call back, the person would not speak when answered phone.I just hung up and called a different pool store.
-
June 2020 by Just A Customer
Please follow you own guidelines published on website. If you don't have common items in stock why make customer come to the store and order it. Return again to pick it when items is in stock. Please do not use issue of credit credit fraud logic.. as accepting phone orders has been an industry practice for maybe 50 plus years. Customer still has to pick it up should be a verification... Please either follow your own guidelines or remove deceptive advertising from your website. Especially for high risk covid 19 customers..
-
June 2020 by Nicole W.
Horrible customer service - Lady working there was short with me last week and then today when I went back she wouldn't even look closely at the part I needed. She just kept saying she just doesn't have any above ground parts - but amazingly the Kyle Leslie's was helpful and realized the part I needed and I got why I needed! Because like I kept telling her it's been upgraded to regular pool pumps 1.5hp and 24" sand filters! I had 1/2 of a union in my hand - just to verify I got the right size!!
-
December 2019 by Angel H.
Ashley is amazing..so polite and professional.. She helped me out alot..very knowledgeable..Thank you so much
