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November 2023 by David Rogers
Spent hundreds for contacts months ago and I never received them. I've stopped by and called several times. I'm promised a call back after being on hold forever and guess what... yeah no calls. Mysteriously the manager is never available. I did get the glasses I ordered but they gave me double vision and were completely unusable. I wish they weren't bc I'm out of lenses completely and unable to work or drive.I just called again and they said that the contacts have been there the whole time. Too bad I can't drive blind. I'll have a ride there tomorrow and will be requesting a full refund for all services rendered.Avoid this place at all costs!
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November 2023 by Salma Sash
The doctors visit was standard and the staff were friendly. My point of frustration is that after paying they said my contact trials would take 3-5 days to come in and I thought that was great. I called to check on their status 4 days later only to be told that the order was never placed! They said that they had just placed it when I called and they would take 2 weeks so it’s a good thing I called or they would have just kept me waiting. Honestly I’m very frustrated because I was given incorrect information and my contacts order was completely forgotten about. I need these to make sure that the prescription is accurate so not having them is not just an inconvenience but also a delay for me. I understand we all have busy lives and mistakes happen but its still disappointing. I was going to purchase some glasses and contacts here but I think I’ll order somewhere else more reliable.
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November 2023 by Toby Boyd
I would give this place a big 0 if that was an option. Not sure how many times they can screw up my insurance, but the count keeps going up. They charged me for glasses I never received, nor did I get a call after 3 months that the glasses were in. (now they sent the glasses back and its start all over) I gave them current insurance information 3 times and they are still calling for the insurance information. There has to be a better solution than this unorganized and uncaring place in San Marcos!
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November 2023 by Joseph Garcia
absolutely horror show, i went in to get a eye exam and contact fitting using my new benefits from my new job the front desk were very nice and professional as well as the doctor was very nice and respectful and fun. Then it came down to paying for the whole thing and the proceeding to try and make me get 1 year supply of daily contacts when i wanted to get monthly's just simply told me what my total was until i told them its not what i wanted and even before that they proceeded to almost give me the wrong prescription for the contacts when i just got my exam done, then they told me that my contact fitting exam was not apart of my insurance when i know it was and ensured to checked before the exam to confirm it was they overcharged me for this and then told me there was nothing they could do for 2 days until the manager was back in, frustrated i leave and call back to the office after a bit to see if there is seriously nothing they can do fix their wrong, and the front desk noticed that the guy who i checked out with did in fact rung me up wrong, and that there would be a credit in my account until i could come back and either order glasses or just simply get the refund when the manager was back in on monday. i work 12 hour shifts so i was not able to get into the office until friday of that week and when i come in i attempt to use the credit and my insurance allowance to get some glasses but all the styles i wanted were completely out of stock and there was nothing they could so i simply just asked for my refund they promised and then they stated the manager wouldnt be back for another week and a half cause theyre on vacation so they lied took my money and will not give it back unless i order some glasses i dont want ABSOLUTELY DO NOT COME HERE
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September 2023 by Delia Rivera
We had an amazing experience with Dr. Salazar. Maddie & Alex and the receptionist!!! Maddie had so much patience with my daughter. Dr. Salazar explained everything in such detail amd Alex made sure we knew all we needed to for our purchase. Definitely recommend!
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September 2023 by Clifford S
The worst! They refuse to print your rx even after you have paid for it. They don’t want you to go anywhere else for glasses. How hard is it to just print my rx that my insurance paid you for? Everyone just kept throwing me to the next person. Just the worst! If you don’t buy glasses there too expect a run around to get it
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September 2023 by Victoria Q.
Many times, my insurance has been processed incorrectly. I've been told AFTER a purchase that I OWE money because "my insurance didn't cover it after all". I have been given the WRONG prescription TWO YEARS in a row by TWO DIFFERENT doctors. I've had trouble receiving my corrected prescription. This is the most poorly ran business/medical practice I have ever experienced. I would give it 0 stars if I could. To confirm, this is MyEyeDr in San Marcos on 2406 Hunter Road, Suite 102. Save yourself the headache and go ANYWHERE ELSE.
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September 2023 by Yvonne
My husband bought glasses here two years ago. Over the past year they have become hazy. He finally found the time to go in and ask about why this might be happening and what he could do to resolve it. It was noted by the staff that they indeed seemed to have a hazy surface. There were no other customers in at the time on a Saturday afternoon. However, the staff member was impatient and appeared to be frustrated and stressed with the questions asked. They were sharp and clearly agitated. I feel that the customer should receive more understanding and that the office should be more receptive to feedback which could be helpful regarding their products. I wear glasses too and neither one of us will be returning to this establishment. The staff are not helpful, interested or courteous.Update: I received a reply from the customer service department and are appreciative that they followed up. Thank you for your help.
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July 2023 by Samantha Boley
If you have a special needs child avoid this place like the plague. My husband and I brought in 2 of our kids and both have cognitive disabilities. 1 has high functioning ASD and the other spina bifida. The lack of patience and tone of voice used by dude with the ponytail was totally offsetting. Also if someone is in a wheel chair and you can visibly see they're unable to use their legs, don't ask about them getting out of their chair. The person that assisted with glasses was amazing though and really sweet.
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June 2023 by Autumn Juarez
When I first made my appointment the people were patient and answered all my questions thoroughly. During appointment they explained everything from equipment to processes and even explained the retinal photo and explained the anatomy which was very informative. When getting my glasses they explained packages and pricing well and while I had to wait 2 weeks for my glasses they were incredible. Upon pickup I even got a hard lens case and a complimentary spray and micro cloth on pickup. Definitely recommend!
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June 2023 by Ashley Garcia
Definitely recommend! Always get welcomed when you come in the door. The specialist Nick is amazing!! He always makes something work and will have you leaving happy with your repair or purchase. They will take care of you and make sure you are satisfied ?!
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June 2023 by PATRICIA YSLA
Super friendly staff. Very welcoming and knowledgeable. Brought my son in for his first exam and the staff / Dr. were patient and super nice with him.
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June 2023 by Shawna Scott
The best experience we've ever had with any Medicaid provider! Staff went above and beyond, especially the receptionist who helped search our insurance and set up the appointment. Nice to know that common human decency still exists! Great place!
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June 2023 by Serina Olivares
I have been coming to the San Marcos location going on about 7 years and still amazed at the commitment to patient care here! Dr. Turner is the absolute best and always ensures I’m at ease and laughing during the exam. The entire staff at this location is great!
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June 2023 by LuciA Diaz
Daniel Martinez, my BF had an eye appt, chose some Eyewear for himself and was very pleased. Our server Ms. Tabby was exceptional. She explained everything clearly and was very nice and cordial. We would like to give her a 5 ? rating.
