The New Balance Factory Store in San Marcos offers a decent selection with limited but good variety. Customers often find good deals on tees, hoodies, and shoes. Staff members are friendly, helpful, and willing to support shoppers in finding the right footwear. One employee, Eddie, stands out for going above and beyond by helping customers locate and order shoes that aren’t in stock, even offering to have them shipped directly to the customer’s home. Another employee, Michelle, provides excellent service by assisting customers in finding specific styles, ordering multiple pairs in different colors, and engaging in friendly, patient conversations. Customers appreciate her willingness to go the extra mile, making repeat visits highly satisfying. Additionally, Abby is recognized for her quick, knowledgeable, and friendly assistance, especially when helping customers find walking shoes and exploring online options. She is considered a valuable team member, showing dedication and professionalism. Overall, the store offers a positive shopping experience with supportive staff who prioritize customer satisfaction. Despite limited stock, the attentive service and willingness to help customers find and order shoes make this store a recommended destination for those seeking good deals and friendly service.
Decent store with limited and good variety. I always stop here and find something good. Bought some tees and hoodies at a good price.
July 2025
Walked in inquiring about some NY 993’s and unfortunately they were not in stock. However Eddie was incredibly helpful, offered to have them shipped to me. The Flagship store in my home town did not even bother to do this. Eddie went above and beyond. Great experience! Thanks again.
May 2025
Many of the shoes are half off the regular price, the staff are great. Best place to buy shoes around.
