The New Balance Factory Store in San Marcos offers a decent selection with limited but good variety. Customers often find good deals on tees, hoodies, and shoes. Staff members are friendly, helpful, and willing to support shoppers in finding the right footwear. One employee, Eddie, stands out for going above and beyond by helping customers locate and order shoes that aren’t in stock, even offering to have them shipped directly to the customer’s home. Another employee, Michelle, provides excellent service by assisting customers in finding specific styles, ordering multiple pairs in different colors, and engaging in friendly, patient conversations. Customers appreciate her willingness to go the extra mile, making repeat visits highly satisfying. Additionally, Abby is recognized for her quick, knowledgeable, and friendly assistance, especially when helping customers find walking shoes and exploring online options. She is considered a valuable team member, showing dedication and professionalism. Overall, the store offers a positive shopping experience with supportive staff who prioritize customer satisfaction. Despite limited stock, the attentive service and willingness to help customers find and order shoes make this store a recommended destination for those seeking good deals and friendly service.
Came into New Balance and left with some very comfortable shoes. Ms Amari and Mr William are the epitome of professionalism. Very helpful, very courteous and consummate PROFESSIONALS! I am a New Balance customer for life, KUDOS to Ms Amari and Mr William, you two make New Balance very proud
August 2026
Associate Nico was so helpful and patient. It was an in and out trip due to him and I left with cute and comfy shoes for work. Would return
July 2026
Georgina was so super helpful with helping measure my sons foot & bringing out pair after pair without ever making us feel like a bother she was such a sweetheart! Helped us find such good finds as well.
