Perfumania, a fragrance retailer, has received mixed reviews from customers. While some praised the excellent customer service provided by staff like Miss Raquel, who was described as sweet, helpful, and patient, others found the attitudes of the sales ladies to be cold and bitter. Some customers felt the staff were pushy and controlling, trying to dictate fragrance choices rather than letting customers decide. However, one customer who had a poor experience at a different perfume store found the Perfumania staff to be helpful, kind, and respectful in assisting them and their spouse find suitable fragrances. Overall, the reviews suggest that the customer service experience at Perfumania can vary, with both positive and negative experiences reported by shoppers.
Was shopping in the area stopped to get my wife a perfume and myself something as well. My wife was able to get a few samples before choosing hers. One of the sales ladies didn’t seem too interested in helping me out so I didn’t buy a cologne. Prices are ok not a major deal, probably can get a deal at a department store
December 2023
Shout out to Miss Raquel, at Perfumania. So sweet, very helpful, and patient. Thank you again for all your help and awesome customer service!
September 2023
Jimena was great and verified the item I wanted. Barcode and authenticity of creed.
