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October 2023 by Britni Berg
We had an incredible experience using PODS for our move from Chicago to Texas. Communication was clear and easy, and everything arrived according to schedule. “Uncle” dropped off the POD upon arrival and was incredibly friendly and helpful, and POD pickup was seamless.
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September 2023 by Sarah Montgomery
As a single mom moving by myself, Moving with Pods was SUPER easy. From the delivery, to the return of the POD. It was convenient & super easy. Thanks guys!
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July 2023 by Hunny P.
6/24/2023 on the phone 2 1/2 HOURS with Stephanie. We had 2 PODS originating from Georgia to Texas last year ($7,367) delivered after storing for 12 months at $419 per month ($5,028). We are ready to have our items delivered. Stephanie failed to advised of 6/25/2023 $341 fuel and transport fee. ONLY told us it would be $149 per container to deliver (TOTAL $298). We woke up SURPRISED at 5am 6/25 with notifications of attempted credit card charges $1,126, $775, $477, $341 and $298!!Ulysses 6/25/2023, he tried really hard to assist, provided a little info but not accurate $198.44, $142.96, $149, $149. Since the billing department is closed on Sunday, he said we would get a callback Monday (of course this didn't happen)TOTAL= $639.44Dennis 6/27/2023 NO HELPLindsey 6/27/2023 NO HELP, NEVER called me as requested only emails which were copy/pastes of her previous emails. I decided to forward her ALL 34 email PODS randomly sent even in the middle of the night regarding invoice, balances and declined card notifications because I blocked them from attempting anymore charges after the 6 incorrect attempts. Over the next 2 days 13 more emails (forwarded those to her as well) 47 emails in 4 days!! Rick 6/29/20/23, at first seemed a bit annoyed that I was calling, shared quite a bit of insight with the process by explaining the location of our PODS was in the Austin region and had to be transferred to San Antonio region and this meant new charges and pro-rated rental fees for new location even though the PODS would not be there more than 2 days!! So, we paid $477.93 on the phone with him, for PODS 42 miles to the next city, this did not include the $341 fuel and transportation cost or the $298 final delivery fee to our home!! Jasmine 7/5/2023 in billing informed me that our container delivery had been cancelled due to $344.41 payment not being made because I requested a correct invoice and after the 6 times of being billed and attempted to be charged incorrectly PODS finally decided once the invoice was correct to not auto take the payment and instead cancelled our 7/10 delivery!! Ness 7/5/2023 paid $341 and given a NEW delivery date of 7/12/2023Delivery Day 7/12/2023, We had 2 PODS (16ft & 8ft) first driver came with 8ft we have a 2-car garage and driveway but property is on a corner lot with a stop sign. Driver wanted to block the street or ruin the lawn, absolutely not! Plus, not compliant with HOA, asked when would the 16ft be delivered that way we could hurry and empty the first POD and they could pick it up since it would empty. Driver was not confident it would be removed. HE was the same driver and he did pick up the empty when delivering the full! OVERALL, a NIGHTMARE!! Take notes, be specific with quotes, billing and payment expectations because we received inconsistent and inaccurate information throughout the process.The funny part is, PODS had the nerve to ask for a survey and review!! REALLY?? Ha-Ha-Ha LOL
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July 2023 by Jonathan Cohen
Mark Cordova was exceptionally professional and helpful during our drop off and pickup. I can’t speak highly enough about this particular driver.
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July 2023 by Jennifer Flory
Mark (aka Uncle) is super awesome to work with. He went out of his way to help me during a high stress time. He was honest and gave me tips for when it was time to have the pods delivered. The shop was very helpful as well. They all did a great job.
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June 2023 by Andrea Albrecht
Mark (Uncle) did our pickup and was fantastic! We were behind on loading and he was able to switch some things around so we could be the later pickup. He also took great care with loading our belongings and explained the process of delivery when we were ready and how to access our things if we needed them in the meantime.
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June 2023 by Mike Williamson
I have a POD in storage in San Marcos and I've needed things out of it twice. Both times I dealt with Aaron and he's a gem - helpful, patient and treats me like a friend.On the first visit I couldn't get the door to go up and Aaron came to the rescue and got it open.I hope I never have to move again but if I do I'll use PODs again for sure.
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June 2023 by Chris Collins
Eric Andreasen delivered our two pods and was a joy to work with. Sociable and professional. He wasn’t 100% comfortable with some minor miss balance of the pods with the pitch of our driveway and put in the extra work to arrange the pods to ensure they were stable and safe.From a vet, great working with a vet like Eric.
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June 2023 by Brenda Elving
On time delivery. Driver Eric A. was very professional, thoughtful of my property and the placement of the pod. He listened to and thoroughly addressed my questions. I cannot recommend him highly enough.
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June 2023 by jeri buckley
Eric Andreason delivered my POD in Austin today and did a fantastic job. He leveled it and made sure the door would open before he left. He was very professional and friendly. Highly recommend him!
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June 2023 by Julie Nelson
Great service from our pod driver, Eric Andreasen! Podzilla is great to watch and he was very informative on loading land packing tips. Now to pack pod 1 of 2. Hope he does our pick-up and drop Friday.
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May 2023 by Eva P.
The driver delivering our POD ran up our lawn and damaged lawn/sprinkler. He was talking on his phone and failed to put boards down as other POD deliverers have done. His carelessness was only the beginning. I spent an entire day calling POD. The wait was long, so they'd offer to call back. The 1st return call put me on hold and I was disconnected. The next return call, no one spoke. The third time, I waited on hold for 90 minutes only to have someone say "hello" And hang up. I reached out on Facebook over a week ago, and was told I'd get a response. nothing. The 3rd POD driver remarked on how messed up our lawn was and asked if one of their drivers had done this. We affirmed it was one of their drivers. No action taken.This is a company that makes it impossible to reach them; impossible to recoup our losses. I would never have contracted with them if I'd known how little they care
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April 2023 by Mike W (Big Mike)
I have a POD in storage in San Marcos and I've needed things out of it twice. Both times I dealt with Aaron and he's a gem - helpful, patient and treats me like a friend.On the first visit I couldn't get the door to go up and Aaron came to the rescue and got it open.I hope I never gave to move again but if I do I'll use PODs again for sure.
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April 2023 by Jen Crownover
This made the move and transition of my grandfather from his home 5 hours away to a local assisted living facility as easy as it could have been. Very thankful that this was an option for this huge undertaking under such pressure and time constraints.
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April 2023 by Johna
This is our 3rd time using PODS. We’ve had nothing but positive experiences. Our driver Eric Andreasen was professional, courteous and did an excellent job taking away our POD.
