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March 2024 by PWR
Been a member for 15 years or more. Customer service has plummeted.. No live agent available to resolve issues pertaining to fraud. A virtual agent was provided after a 30 minute wait. I’ve had to spend hours closing and opening new accounts like I’m the one that did something wrong. Do not recommend.
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November 2023 by Arlon Schuetz
This is worse experience I have ever had when a banking institution. They shut down my account for moving money around to other areas. Their fraud department blocked my account at least 5 times and I couldn’t use credit card or debit card. I have several businesses. I am part owner of trucking company and the broker was making auto payments and they shut down my account because of unusual activity. I had 2 18 wheelers stranded at the gas station because their debit card was blocked. They wanted to was who was sending me the money and why. I told them that it was none of their business. All under the pretense of watching out for my wellbeing. I finally moved my account totaling $360,000.
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November 2023 by Caleb G.
Got charged two overdraft fees when money was in our accounts because we got double charged previously from a company and one of our checks bounced because of it. They were not willing to help us right the issue and even advised us to withdraw the money so that way our other account would not go negative. So we did as we were advised to do and they tried rerunning the same check and it bounced again. Incurring another overdraft fee. Called the corporate office and the advised us to talk with the branch manager. She was rude and unwilling to hear us out and called us liars because the teller than worked with us says she didn't tell us to do what we did. Needless to say I will not be going to this branch. Because they are rude and unwilling to help there customers. I've been a customer with RBFCU for 16 years. And this branch has left a lot to be desired from both the tellers and the branch manager.
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October 2023 by Sanjay Chowdhury
One of the worst branch staff work in this branch, a member service attendant so condescending towards members that I would never want to step into this branch ever. This financial institution recruits not-so-caring service rep to service their customer and it is a shame for a great organization such as RBFCU
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October 2023 by Jet Ts Cooking
Great atmosphere, friendly tellers ☺️
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September 2023 by May Bieter
Thank you to Ms.Ross for helping clean up the mess of our account getting hacked. There was alot to fix and she did it. This is why we have been with RBFCU for over 20 years. Thank you very much.
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June 2023 by Mike Samaro
If you're members. Wasting your time here
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June 2022 by Brice B
I will start by saying that I have been a member of this bank for almost a decade now and typically don't have any issues with them. While recently traveling through Europe, I had multiple issues with my card being declined even though I put in a travel notification two weeks in advance. I attempted to contact their customer service line, but that's only available during their business hours, which due to the time difference and being a Saturday, didn't help me at all. I then tried to use the app to reach out but they conveniently were doing maintenence on that for the entire weekend, so I couldn't utilize that resource either. After having no access to my funds for two days in another country, I was finally able to get someone on the phone and this is where my rating comes from. The woman that I spoke to on the phone has absolutely no business working in customer service in any capacity. While explaining my issues and concerns, I was consistently interrupted by her trying to pawn off blame on anything and everyone she could. She first tried to blame Mastercard, saying they were the ones that declined my transaction, which I refuted telling her my MC credit card worked fine. She then tried to blame the hotel my card was declined at, stating their system likely didn't recognize it, but again, my MC credit card worked fine. I started to become upset with her refusal to help me and told her this, she stated that she couldn't see any issues on her end and said that I likely just didn't input something correctly and it was my fault this was happening. I became extremely upset by this notion and while explaining my disappointment in her service, she continued to gaslight me, berate me and my situation, dismiss all of my concerns, implied that I was lying about the situation and then decided the best course of action was to just hang up on me. I cannot fathom any business training their customer service agents this way, nor allowing their customers to be treated this way. The best part, I still had issues using my card after this interaction, so don't expect them to actually help you when you're stranded on another continent without access to your own funds. I'll be moving my money elsewhere because of this experience and will encourage everyone I know to do the same. Just an absolutely horrible experience all around.
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May 2022 by Josh Galloway
I tried a few banks, this one is the best in my opinion. Very convenient locations. Always helpful and you don't wait long.
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April 2022 by Leslie S.
Rbfcu has extremely unethical practices when it comes to insufficient funds and overdraft charges. PayPal erroneously ran the wrong card through on my account multiple times and when I went to speak with the branch manager about it they said there was nothing they can do and it resulted in $200 in charges which should've never happened in the first place. They do not care about individual case experiences. They basically speak from a script and anything that happens outside of the script it doesn't matter. I I immediately covered the erroneous charges and even showed them on the account and on PayPal exactly what happened and why and they agreed and could see exactly what the situation was but they did not care and said there was nothing they could do. I called at profiteering. I immediately closed my eight accounts and walked out with all of my money. I've never had a problem with the bank but I will never walk into another RBFCU again. It's not OK to treat people like cattle. Zero Stars RBFCU. I went to Frost Bank who basically rolled out the red carpet, they could not believe the inhumane experience and said thatthat that type of one size fits all policy would never happen in their banks. I hope no one who reads this ever thanks that Rbfcu and if you have money in there please get it out ASAP. THEY SUCK!!
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February 2022 by Melisa J
Im starting to regret switching over to RBFCU. They decided to close the lobby and just do drive through transactions; but only have a couple spots open. Waiting over 30 mins to complete a transaction. Like seriously???
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January 2022 by Jennifer Z.
Either open the lobby back up or designate lanes for deposit only. When I'm trying to only make a cash deposit and people in line ahead of me on 2 separate lanes send the tube back twice each. This is ridiculous!
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December 2021 by Mark Davis
They have a bunch of drive thru bays. Never had to wait to long. Employees take care of the customers.
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October 2021 by Franky Horton
Probably the worst bank I have ever dealt with when having a business account and going about trying to expand lack luster is a gross understatement
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October 2021 by betsy benner
I absolutely hateThe drive-thru oneonderworld in san marcos. I always have to wait forever for service. Today I have been sitting in line 15 mins and noone had moved. Ridiculous!! It happens every time... no matter day or time. Very frustrating.
