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December 2023 by Amanda V.
I have been taking my cat to Springtown since 2020. they are so wonderful there, very helpful, accommodating, kind, & considerate. I feel comfortable leaving my cat with them. I continue to take my cat there even though I now live in Austin, the drive is worth it!
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October 2023 by Suzette B.
This is the worst Vet in San Marcos. The staff is rude and non compassionate and the new young doctor should not be administering shots as he is clearly inept at it. I took my kitty boys in for their vaccinations yesterday, and I walked in the front to check them in while they were still in the car to make sure no big dogs were there to scare them. There were two gentlemen at the counter holding a black and white cat like a baby in a blanket, and the front desk girl was taking money from them. It turns out the cat was dead and she was making them stand there with their dead cat in their arms while taking money from them. Where is the compassion not to mention dignity??? They should have taken those gentlemen into a room and taken the poor dead kitty away, instead of making them stand there with their beloved dead cat in their arms while taking money from them, which is all this place seems to care about. It was so upsetting that I started crying for that cat in the reception area. Then the new doctor who vaccinated my cat did a very bad job and stuck my poor Shamus 4 times as he could not do it right, and then finally he jabbed him really hard. He also seemed to hurt him with the thermometer up his bum. My cat has been in pain all night and really won't move around very much. I am taking him to a new vet for his follow up vaccinations. Please consider taking your pets elsewhere, this place just has bad juju all around and it was traumatizing for me and my kitty boys.
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August 2023 by Kendall M.
I love this vet they can get my dog in in such short notice, they do a great job with him and making sure he's not scared to death which he normally is. They are quick and great at there jobs. Recommend going here
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June 2023 by Kevin B.
I see that some folks have had bad experiences with Springtown (which I understand people can get stressed about their pets because our pets are our babies) but we have only ever had wonderful interactions with the staff at Springtown. We have been going to them for about four years now and even when we moved an hour away last year we still make the trip monthly because they are in your opinion the best vets in Texas. I fully endorse them for anyone looking for a caring and engaging vet staff. I appreciate their support with my two crazy Frenchies and cat, they have always been available, responsive and friendly thus why we still drive a hour each way to get our dogs treated there.
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February 2023 by Jessica J.
I was really nervous to take my 2 cats for a check up. Dr Martin and the whole team were so kind, took their time, and really did their best to make us feel comfortable. It was a really positive experience overall! Also, the office was so quiet and calm--definitely helped my cautious cats feel at ease. I'm glad this vet was recommended to me. And--bonus points for the funny sign!
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October 2022 by Lisa Marie C.
Dr. Nowland is a very kind man, he helped me with a cat emergency making some decisions and went above and beyond the call of duty. San Marcos is Blessed to have such an ethical Veterinarian here in our community.
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July 2022 by Madison B.
Super awesome doctors and techs! Always so helpful and nice. My kitty had some stomach issues and they helped us through the steps to finally figure out he has IBS and got him on the perfect medication! Communication is very good and I would recommend this place to everyone!
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June 2022 by Linda G.
I will no longer take my dogs there. They do not follow up and when I called back to give a status update that my dog is not feeling well the following morning, I still have not received a call back 5 days later! my dog has bladder stones and is in pain. As of now, I am still waiting for a call back. If you value your pet and their comfort, don't go here.
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October 2021 by Hannah R.
Amazing!! They were very informative about everything and treated my cat Bonnie greatly. they made sure i knew exactly what I was paying for and their prices are very affordable and a lot cheaper than I expected.
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August 2021 by Payton T.
The vet techs here are incredible and the vets are very caring as well. My kitty has a lot of stomach problems and recently some skin issues. They were quick to get her in and when something didn't work they were quick to find a new solution that would work. They even text me to check up on her after her visits which is so sweet. They all have nothing but great things to say about my pets and are so helpful. I just moved to austin so I'm going to miss coming here! I hope I can find a place that cares about my babies as much as they do! Probably one of the more expensive vets in San Marcos, but well worth it
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June 2021 by Shane O.
I like how quick they get you in but the cost is ridiculous. They charged me for a fecal for my dog which I didn't agree to and they wouldn't waive the cost. They quoted me over 300$ to get my pup neutered when I found other vets as low as $69 doctor was very nice which explains the 3 stars.
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June 2021 by Marii R.
If I could give no stars I absolutely would! You lost my business as a primary vet and a way to board my dogs. We have called to keep the clinic updated that we are stuck in stand still traffic. And also keep in mind we just came back from a last minute funeral! So of course the first thing I want to do is give my pups and big ol hug after a stressful weekend. We called to let the clinic know we are 11 minutes away and we understood it's after hours but we've let you know a head of time. And the manager said we would have to board another night. We explained we do not have the money for another night because we just came back from a last minute out of town family emergency. And explained we did not pack food for my BLIND dog who is on a SPECIAL DIET because if given anything else he will have diarrhea. Also the fact that the manager said "well then you would have to feed him when you get him tomorrow" excuses me?! So your saying that my dog will not eat tonight nor tomorrow until I go and get him. I've been in the vet field for 4 years and not once Im my whole career nor will I ever tell a client in the future that their dog will not be eating till they pick them up. As a current vet technician it is to my understanding that we are to put the pet and the clients needs first. But you want to go ahead and say "our team has worked so hard today and some have plans after work so we can't wait 11 minutes for you to come and get your pups." I have waited and hour or more for clients and not once did I complain about having to stay over hours because as a vet technician this is what you signed up for! The pet and client come first! If your not wanting to do that for any client regardless then this isn't the field for you! Because to me what you are saying is if a pet were to get hit by a car and it's 5:59pm and you close at 6pm, your going to turn the pet and client away because you have plans after work? So you would rather have an hour of fun or whatever that could wait than save a life that needs you stat? This is not the type or clinic or team to be Handling my pets ever again.
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May 2021 by Christina S.
They massively over charged me and lied to my father about symptoms in order to approve additional testing when I was unavailable to answer the phone. They did tests that I specifically said no to at check in. They also let my senior dog sit in her pee and then gave her to me all wet but sprayed with perfume. This place is disgusting. When I spoke to the manager about it she had a massive attitude and hung up on me while I was speaking.
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March 2021 by Dollymae J.
If I could give them more stars I totally would! Absolutely best Vet I have used, and I used to live on a ranch plus 6 dogs! They are extremely friendly, helpful, understanding, and always available. I got my dog neutered a few days ago, they provided an amazing amount of information and really know what they are doing. They texted me the next day to check up on my dog and was extremely helpful with any questions I had. They were also very understanding and genuinely kind. Cassy, Kenna, Veronica, and Dr. Kristen Martin were absolutely wonderful!
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March 2021 by Shane M.
Today Springtown Veterinary Hospital earned my business. There is not a place that I would trust more with my pets. Springtown Veterinary Hospital went above and far beyond their call of duty for my family and our beloved pet. Your actions today show that in your heart you have a true love of animals and making the right decision for them. From my family to yours, we thank you from the bottom of our hearts.