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January 2024 by Good123 Joseph
Folks, do yourselves a favor and stay away from this office. Stay away from people who are rude.Actually you can get better mobile service on Amazon, as Mint Mobile is excellent, and their promotion only costs $45 for three months of unlimited internet.
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January 2024 by Jaye Patton
Do not go here if you don not have an IPhone. They are completely helpless with Samsung. I have been on this plan for 20+ years, and this is the worst service I've ever gotten. Very disappointed. If I could, I would leave no stars.
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October 2023 by Daniel Bost
Really fast service
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October 2023 by Prabin Dhital
System was down, nobody knew when it was going to be fixed.
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September 2023 by Cameron Erickson
Came in to get a print off of my bill because my app still thinks I have sprint. We’ll dez was beyond rude and not helpful. It’s clear that she wasn’t going to make a sale and her attitude reflected that. Sadly was going to add a tablet line but after that experience and the fact the demo wasn’t even on I decided against it.
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July 2023 by Colin Morgan
Very inconsiderate of circumstances beyond my control. I didn’t hack myself ya morons
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April 2023 by Jessyca Cavanagh
Awful experience. staff lied about the home internet. They lied and said i could bring back the home wifi the same day if i didnt like it. which sucked by the way, the same day. Then on top of that i bring it back and continuously was charged for the device for 4 months after! shame on you. you refused to give me my total bill you said to call and find out.
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March 2023 by mr brutal
Lez & the crew were super helpful today. Good jobs guys, I’m happy with my new phone.
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March 2023 by Frankie Urias
Great customer service and very knowledgeable crew. Great experience.
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February 2023 by Jake Medelez
Went in for a question but left with a new phone and watch. And it wasn't even for me.
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January 2023 by Krystle H
When body language speaks louder than words. Who greets customers walking through the door with their arms crossed and clueless expressions? It was around 645pm, so they weren't closing. Four workers all standing at the register and I couldn't hear any audible acknowledgement. Then when a couple comes in about 3 minutes later you hear greetings from 2 of the 4 workers. Goofy. The Kyle location is absolutely better. We'll be changing carriers.
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December 2022 by Sylvia Garza
Big HUGE SHOUT OUT to Desi at the T Moblie on Hopkins.. she was so helpful and GREAT customer service... She helped me transfer line to my acct and kept contact with me until all was complete and working !!.. Thanks Desi !!!!
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November 2022 by claire huntley
Jorge was awesome. Super nice staff, very helpful and understanding. Usually the process of getting a new phone is stressful, but they made it the best! Best t-mobile store i’ve been to!
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September 2022 by Michael Bradley
Friendly, professional and helped me find what I needed quickly! Great experience as always.
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September 2022 by Jake Hill
Management advertised a deal that ended up not existing. The store manager was cool and offered a $100 credit on my service. However, the credit was never applied. When I closed out my account with T Mobile it was clear that it wasn't applied. I wouldn't trust the employees at this store. If you choose T Mobile, go with another store.
