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November 2023 by Lili Grace
The customer service is always amazing every time I go, but they were the best this past time! However, I was upset when they would not give me a military discount, even though I showed them my military ID and had disabled veteran license plates. Other than that, I had a great experience.
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November 2023 by Amey Webb
Never had any of the take 5 locations clean my windshield, (this place did)didn't realize it was part of the service when getting my oil changed. Keep up the good work
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November 2023 by George Weldon
The service was very good. The people there were very courteous. Everyone was busy doing something and they got me in and out in the fastest time possible
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November 2023 by Madelyn T.
Tyler was amazingly helpful, thanks! He helped me look under the hood and think through another problem i'm having with my car.
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November 2023 by C Emery
Great job on maintaining my car. I get my oil changes here and never any problems. I needed air in tires & washer fluid refill. They fixed both of these at no charge.Service: Tires
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November 2023 by Cierra Hamilton
I have come to this location plenty of times in the past, and I’ve always been taken care of. This time I knew I needed to go near closing time (which I felt guilty about) and I thought I’d be waiting in line for awhile. The store was actually completely dead and I was the only one there. Tyler took great care of me and even let me know that the last place I had gotten my oil changed made a few mistakes. I really appreciate their customer service here and I never leave feeling disappointed.Service: Oil change
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November 2023 by Valerie Gomez
I was in and out in under 10 mins. I got an oil change and inspection. This was my first time on the Thorpe lane location and will definitely go back. We normally go to the one in Hwy 80 and dislike it. So Thorpe lane is now our go to.Service: Oil change
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November 2023 by Joe Granado
The guy who did my oil change was nice. I noticed he didn’t check my tire pressure , or windshield wiper fluid but the receipt I received said that it was checked and filled. Didn’t really like that when I’m paying $100 for an oil change.
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October 2023 by Anna M.
Extremely rude and service was awful. I would highly recommend going somewhere else for your vehicle. I went to get an inspection done and they said I couldn't because Hays isn't my home county. I am also a student, which I am allowed to get an inspection if I live here full time and my vehicle primarily stays here (which I do). I was able to clarify and have it done but one of the gentlemen was especially rude and aggressive towards me.
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October 2023 by Tim Stuart
Fast service, but the guy took a moment to check air filters, which I hadn't even thought about since we bought the car. They needed replacing, I checked prices real quick and the engine air filter was a couple dollars cheaper than AutoZone. The cabin air filter they overcharged for, by like $30, but they also attached a discount to the bundle which took around $35 off.Overall, very happy with the service.Services: Air & cabin filter replacement
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September 2023 by Kara Finlayson
The man who helped me was very nice and efficient. He offered me a coupon for the air filter i needed.I also had an oil change. Everything was very fast.Service: Oil change
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September 2023 by Lisa K.
I couldn't get my state inspection when I requested to get one. I was told that I registered in another county and only have to get inspected in that particular county. I went to another car shop and I immediately got an inspection. Because I'm a TxState student, he allowed me to register here. I'm disappointed in Take 5 with the communication error because it doesn't make sense for me to go to another city just to only get my inspection.
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August 2023 by T.L. Palmer
Everyone did a stellar job. Always have excellent service at this location. I was in and out in less than 30 minutes from the time I had to wait to the time they closed my hood. Showed me the oil was clean and even educated me on the proper oil filter.Service: Oil change
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August 2023 by Mary and David Paul
DO NOT WASTE YOUR TIME OR MONEY AT THORPE LANE LOCATION‼️ This quick oil change came to $250. We have been coming to this place for years and when we would come we always received a discount for different reasons. These guys weren’t gonna give us any discount on a $250 oil change.But the worst is: They checked the following that had been done but never did:?checked, tire pressure FALSE‼️‼️? cleaned windshield FALSE‼️‼️?” check, engine light was on upon arrival ” FALSE‼️‼️Service: Oil change
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August 2023 by L KY
I usually go to this place when I'm in town visiting my children and have never had an issue.This time, the guy checking me in was a really rude and an all around jerk.Had I been able to drive forward or back up to leave, I would have.$99 for a full synthetic oil change, and fluid top offs.Will I be back?Don't know.
