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May 2024 by Savanna Cleveland
Highly recommend this place, the whole process was so easy for us. Everyone we have had any contact with has been extremely respectful, and informative, we walked in on a Friday evening around 5 pm and drove away in a car by 7pm. Causing staff to stay late just to help us! There was a small hiccup at no fault of the dealership, but that was managed 100% by Kendra and her awesome team at the shop! We love our little Kia soul, and will recommend Family First Automotive to anyone!
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May 2024 by Natasha
I went to Family First originally to have a serpentine belt replaced. When they did a fluid check they said I needed a new power steering pump. In good faith allowed them to change the power steering pump which has led to my vehicle being completely out of commission. I never had issues with the power steering prior to taking the vehicle to them.
The first pump they got turned out to be bad, the pulley completely shattered and messed up some lines in the process. They got a new pump and installed new lines. When I left the shop the power steering was not 100% working well at all. They wanted to check the rack but since they had the car for some time and it was getting worse by the day I didn't want them taking more things apart to then make things worse. I added fluid to the pump and it had been working well, but the fittings were loose and the pump failed again. I was told pumps have a lifetime warranty and to check with the shop about replacing the pump. I went in with a huge leak so barely made it to the shop to be told they couldn't see it. They let me drive on the road in that condition.
Kendra's excuse is that they should have looked at the rack but each second opinion I get they insist that the original shop messed up the job and needed to fix the leak.
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April 2024 by Yara Alegria
Went in and the 2nd day got my car! For a great down payment and awesome monthly payments. They most definitely deliver customer service and try the very best to get you what you deserve. Blessing on blessings highly recommend!! Thank youuu
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April 2023 by Ed Galvan
I had my vehicle repaired at Family First Auto Care. They did a quick diagnostic check which led to a sensor malfunction. The repair was completed and I was happy with their Custom Service. When I mentioned I needed another vehicle, Karla recommended their automotive dealership down the street and found several cars I liked! Looking forward to doing business with them.
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June 2022 by Stephanie P.
Beware the dealership, they will sell you a horrible car (that they try to cover up) and blame you for the problems! Texas motor acceptance on the other hand was always wonderful!
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January 2022 by Julie Jackson
Not a whole lot I can say that hasn't already been said about this place. Absolutely an awesome experience but I want to add that it was a godly experience. You don't get very many places like this anymore where you can see the owners are led by God and just a whole demeanor and fill of the place makes you glad that you were led to them. Absolutely look forward to keep doing business with these people and may God bless their family and business
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December 2021 by Brian Niland
Friendly staff and very willing to work with me. Excellent SUPER reliable truck, and they even have discounted rates on service work for my other car right across the street. Very good to have this kind of business right here in our neighborhood!
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October 2021 by Amber Reynolds
Family First Automotive exceeded my expectations in the car buying process, making it easy for me to get into a great vehicle I love. I highly recommend you check them out! Great family run business.
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July 2021 by Angela Rollins
This is an awesome family friendly business. They worked with me so I could have the car I wanted . Caring and friendly people . I would always recommend all my family and friends to them. Family First Auto has my business for life .
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July 2021 by Frank Gunter
This is my second time buying a car from here. When they say family that's what they mean. I will continue to be a repeat customer. Thank you for going above and beyond.
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July 2021 by Alan Dane
Great people, and great experience all around
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July 2021 by Angela Rollins
Thank you Kendra and Jaffy . You couldn't ask for more honest and super nice people... Went there unsure of being able to get a car and they made it possible... God Bless you Family First Auto and Thank you so much for getting me back on the road again
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April 2021 by L. K. Claiser
Really nice folks
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February 2021 by Cris Kennerly
Get your next car here!! Kendra is awesome! Great family run business! If you need a car I'd definitely recommend them! Great variety and the vehicles get checked out to ensure they meet the standards of the owner and customer.
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October 2020 by Lori Weir
Couldn’t ask for a better car buying experience. The nicest, easiest, no pressure, honest people I have ever had the pleasure of buying a car from! Thank you! We will definitely be back!
