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January 2024 by Kacey Wagner
I wish I could say 'it might have been a fluke?' but it's not the first time I've had a bad experience at this location.My order was placed online for "curbside pickup". It was one pizza & one of the bread appetizers.?When I got there, there was No where to "check-in" on an email, or website or the Pizza Hut app. During all this searching for a check-in link, I never saw even one person go inside, or come out, or pass by to indicate there was anyone there. No open or close sign.I tried calling my local store and it kept kicking me over to an answering service in another country.The worst part was when I was finally at the counter to get my curbside order, a girl comes out from somewhere in the back carrying a mop & was a little sweaty looking. Without greeting me or washing her hands, she puts down the mop next to the "warmer" where my pizza was, and grabs my 2 boxes out & hands them to me!Not one word from the one employee.Oh and the food wasn't good either.
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November 2023 by Meredith Drake
We LOVE Pizza Hut! When we have ordered personally, the food is always amazing and arrives very quickly when delivered.We also place large orders with them for our church and they always have our order ready on time.We are so appreciative of the helpful staff and their willingness to provide quality customer service!
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November 2023 by Karebear Lp
Amazing crew ?? pizza temperature just perfect and tasty. Definitely coming
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August 2023 by Michael Richter
Ordered the big dinner box, and got two small extra crust pizzas. The man at the counter stated that they were out of the square dough to make the pizzas I ordered.I find it very hard to believe that the person making the orders for stock would neglect to consider what the business needs for their customers.Very disappointed in management here. Noah, the guy at the counter, has been accommodating in making every attempt to amend for the unprofessional choices of the management.Notice there is no difference in the pizzas.One was ordered to have light sauce, the other to have extra.It seems no matter where I try to eat around Santa Fe, ordering online is a huge mistake.
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August 2023 by Benny S.
Terrible!!! Orders pizza from here tonight and they never showed up or returned my call. Stick with dominoes. They always come through. Won't order from here ever again and I suggest you don't either... unless you don't care about waiting on food that never shows up.
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August 2023 by Jake Bigford
Smelled really bad inside. Pizza was not as good as it used to be. The guy was nice though.
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July 2023 by Candice Mcdade (Candylee)
Love the pizza it's always good and fast service to
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July 2023 by Anabel Garza
This place went from awsome service to jumble mumble. They had a great crew maybe 4 months ago. Super friendly and had your order ready to go. This new crew...they have messed up orders given the wrong orders lost orders. It's sad. Yes they always "make up" for their mess ups by giving a desert for free. But dam...
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June 2023 by Jeff Hernandez
Great management.. Great food.
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June 2023 by kal oertli
There is one delivery driver who is awesome
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May 2023 by Louise Lyons
Pizza was delicious, hot and as ordered. We enjoyed.
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March 2023 by Rich Flickinger
Cold food, tasted funny, spent$90.00 and had to go eat at another place, sad
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February 2023 by Jasmine Ramirez
Great customer service. Friendly staff, food was perfect
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February 2023 by Bobby Knape
POOR management happening here, only one employee working doing everything. Can not possibly provide great service. Sent me with wrong pizza, then I call to talk with store about it being wrong. Was on hold for 20 minutes, drove back to store before even tried to answer phone. William did quickly offer to make the right pizza, just frustrating that this store is suffering from lack of employees willing to work or lack of scheduling enough. Not sure which but either makes me decide to go to different store.
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August 2022 by Kat Vela
Should have read the reviews before going to this location. I normally go to Dominos but for some reason I wanted Pizza Hut (worse decision I could have made) I hate to say this because I know some people can’t control certain things and it may come off rude but when I showed up the person who helped me smelled insanely bad, I get that it’s hot but that persons body odor made me want to throw up… it wasn’t just that he smelled a little musty or that the store smelled bad because I didn’t smell anything untill he walked up to me, not only that there was dandruff all over his shirt. It wasn’t just a little dandruff and I know for sure it wasn’t flour it was full on dandruff and it grossed me out. I looked at his hands and they were clean and I’m hopeful he follows protocol but for him to have that much dandruff and have a hat on he must have been scratching his head all day. I didn’t want to be rude or let food go to waste so I paid and left but I couldn’t enjoy my food. I was too grossed out to eat my food and when I touched it the breadsticks and the cinnamon sticks where both somewhat cold. Pizza was decently warm but almost cold and I only live 6 min away from the location. Never again will I go to this location again considering this location doesn’t care about hygiene.
