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February 2024 by Jerry Hamric
No waiting and a pleasant staff
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January 2024 by Jaime Dominguez
4 times returning my packages Thank you postal service good job hope you get me back my money to
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December 2023 by Melrensckit
For the past few YEARS, you can not get anyone to answer the phone at this post office. There have been times when I had a question and called dozens of times over the course of a couple of days and not ONCE have they answered. Not everyone is able to just jump in their vehicle and run down there, especially during normal working hours. This is completely unacceptable but they are accountable to no one and they know it.
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July 2023 by Mike
Just received a package the other day that was damaged as well as the contents in the package. Then I catch this on video today. This is pretty pathetic. And you can’t get ahold of an actual person at the post office to file a complaint.
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June 2023 by Karebear Lp
Can I just say they go out & beyond ! Had a delivery with dairy ? and within 3 min before closing Ms. Rachel step up and was my héroe by coming out to my community mailbox and was able to retrieve my package that was stuck ! Forever grateful ?blessings
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May 2023 by Karebear Mo
Can I just say they go out & beyond ! Had a delivery with dairy ? and within 3 min before closing Ms. Rachel step up and was my héroe by coming out to my community mailbox and was able to retrieve my package that was stuck ! Forever grateful ?blessings
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December 2022 by the person who doesnt post
This post office closes at 4:30 PM. Where is the other offices and surrounding cities close at five. I made it there two minutes before they close and apparently they had already locked one of the doors and partially pulled the curtain close. One of the workers came out from behind the counter, stating very loudly I thought I locked the doors already. I grab the paperwork I needed to take home. I’ll be taking it to another post office in the sappy. This Post office in Santa Fe Texas is very rude.
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October 2022 by Kim Stellhorn
Sunday Oct 2nd delivery was not placed in lockbox, watched and listened on camera as wrong code was entered twice then 3rdvtime person did not wait till lid opened, tossed package on box and walked off slinging their hands , like whatever.
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May 2022 by Susanna Lopez
They always mix up our mail with the neighbors for one. Two, when I called yesterday because I had a package that was marked as delivered a day or two ago that actually didn’t get delivered, they tried to say my address was invalid. Like y’all haven’t been delivering there forever. Then she told me my package was at the post office BUT they didn’t call me or notify me or nothing. It was just marked as delivered when it wasn’t. I had to make a case with both the website AND them before they called me to let me know. She said it will get delivered today but Now I have to call again today because I absolutely don’t trust them anymore.
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May 2022 by Myramyra Rod
They always mix up our mail with the neighbors for one. Two, when I called yesterday because I had a package that was marked as delivered a day or two ago that actually didn’t get delivered, they tried to say my address was invalid. Like y’all haven’t been delivering there forever. Then she told me my package was at the post office BUT they didn’t call me or notify me or nothing. It was just marked as delivered when it wasn’t. I had to make a case with both the website AND them before they called me to let me know. She said it will get delivered today but Now I have to call again today because I absolutely don’t trust them anymore.
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March 2022 by Jennifer Smith
If I could give 0 stars I would. How can I go and pay for a package to be shipped, get a receipt, and 2 days later it is still not in their system.. although it was supposed to be 2 day priority. I have called over 10 times this morning and not one time has someone answered the phone.
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January 2022 by Kimberly Covington
Why does the USPS employees take boxes and mail out of the mailbox with the flag down. This happens all the time and it is getting a little frustrating. I am getting a little tired of reordering what they took. It is a federal offence to take mail out of the mailbox when the flag is down. That is called theft.
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November 2021 by ron decker
The most worthless pieces of s#@t on earth. Did not pick up my mail Monday. Called and complained Tuesday and still didn't pick up my mail up Tuesday. WORTHLESS.
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July 2021 by Mean Gene
Worked well
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April 2021 by Darenda G.
Santa Fe post office has the best customer service! During Christmas a small box was lost and carrier which was a sub seemed clueless about item which fit in mailbox! The ladies at the front desk got Mr. Michael and he has kept me informed about what he was doing and what steps to take. If he said he was going to call a certain day he followed thru completing the task! Thankfully I got the news it went back to sender and is being resent to me. I just wanted to say a big THANK YOU to Mr. Michael for his help and patience with me and let the desk clerks know that when they smile like they do it makes waiting in a little line a little less stressful! Thank you because y’all are on the front line during this COVID too!! Thank you all very much!! ???
