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March 2024 by Wesley Brown
Great customer service. Although they didn’t cover the full repair/replacement at least they covered half. Repair of seat for a small section wouldn’t match current leather so had to replace whole bottom seat cover. Will finally get replaced tomorrow !
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March 2024 by Dakota Carpenter
Got the resistall on my new outback and realized the driver side leather was starting to separate from the stitching. I though it was fine, I just got that caltax on the car I should be fine. It was in fact not fine. Even though it's pulling from the stitching they claimed I had missing leather and it was a hair too long of damage for them to fix. If they'd responded within the day or the following day maybe the damage wouldn't have been as bad.So basically I paid hundreds for a useless service if they're not going to fix anything. Avoid them like the plague.
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March 2024 by Eduardo Campo
My claim was answered the next day and came back with 3 different options with work perfectly for me
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March 2024 by Corey Klein
Patsy B helped me with courtesy and efficiency when completing a claim for a food stain in my vehicle. Highly recommendThis warranty service and special thanks to Patsy!
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March 2024 by Adolfo Serrano
Excellent customer service, very prompt responses, the only thing I would suggest is the sales person should give more information about how the insurance works when they offer this product,I still rate CalTex customer service 5 stars.
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March 2024 by Prudvee Jampana
It was pretty quick response from them. They arranged cleaning service to come home based on my availability.
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February 2024 by Steve Van Zoeren
Presley was excellent
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February 2024 by Kenny Cintas
I had a previous experience with CalTex and was able to get my windshield replaced. Things went well. The next time I called with a windshield replacement request, I was denied because the crack was larger than 6". Apparently, because this is against the terms, CalTex won't let me use my warranty that I paid for to replace my cracked windshield. If you have a chip or crack, you better hope the weather and god cooperate to use this warranty. Otherwise, you're out of luck, and won't be able to use the warranty you pay for.
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February 2024 by Gerald Huff
Service was fine. Still waiting on the money.
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February 2024 by steve grove
very helpful.
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February 2024 by Andy
Do not buy any of there advertised services/products! They look for any technicality/loophole in explicit contract to not provide any sort of service whatsoever! For any sort of inquiry, you must file a claim, and they justify every detail via pictures only. They don't even send any inspector/techician out to your vehicle to verify, so you're at the mercy of the useless claims staff. I had a clueless agent, PATSY B., tell me my car wasn't clean before I took pictures! Unbelievable! And they told me that hardwater damage that's normally covered, wouldn't be covered because the pictures show the car's bumper as not clean(streaks), and the claims Manager, LINDSEY, is just as lost/useless. Anyone who has had a similar disappointing experience, or considering this so-called 'warranty', please avoid this and continue leaving these honest reviews! They just want business and don't care! These people cannot continue with their jobs to do nothing for paying customers!
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February 2024 by D M
Customer service was great. Submitted claim online Christmas Eve night. I received phone call first thing the morning after Christmas to set up repair.
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February 2024 by Sanjui Rod
Fast and great service. They showed up to the appointment with plenty of time and finished really quick. Excellent work.
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February 2024 by Robert Leek
They gave me a claim but I had an emergency out of my control to tend to that delayed going through with the claim for about 2 and half months but I called to reestablish claim with the estimate done at time and original pictures but they refused to honor it.
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February 2024 by Jason Matthew
I have a great experience with CalTex in my last transaction but they don't do any thing with interior plastic.
