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February 2024 by Dawn Laffoon
Always a great moment with my Chase Bank,Happy New Year! and Thank You!
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December 2023 by sara lisa
Worse bank ever.
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November 2023 by yoander vmoney
Can’t talk to branch directly.
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September 2023 by Ree
I arrived today at 4:20 the guy up front greeted my husband and i and we told him we wanted to open an account and he went to go talk to a man and he was complaining that it was almost closing time apparently it takes 45 minutes to open an account which i know is false because when my husband went to open one it was less then 10 minutes. I don’t know if it was because we are Mexican and they didn’t want to help us or it was pure laziness. Worst customer service at this branch.
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September 2023 by Monee Henriquez
The absolute worst customer service! I’ve never received horrible service like this with Navy Federal or USAA. I decided to stop by the bank to handle a business matter. I’ll be withdrawing every dime from this institution after this!
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July 2023 by Joanne morales
Giovanni is super informative and hands on helpful with any questions about my account. My daughter just opened her first account and walked her through the Chase ap and gave her great advice.. Thank you Giovanni!!
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October 2022 by Emmanuel Garza
Worst place to have a bank with.. terrible service I’ve been waiting for a deposit that was cleared from a client of mine for over a week ago. Today I spent 4 hours on the phone, in person, & on a 5hitshow trying to verify funds that are “MY” money & making a confusing mess with my clients with the dumb representatives they have working at chase. NEVER going to do business with a bank that robs from the people.
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October 2022 by Pastor Darrell and Rosalinda Thomas
We decided to open a checking and savings account at this bank after reviewing a few other banks. Our first time walking in wasn't a very good experience because the lady at the desk explained to us, we had to make a appointment or sign up online. Wow what happened to real live customer service? These days there's almost done. We were about to change our minds, then a very friendly gentleman name giovany came out and asked if we needed help. We explained to him that we just wanted to open a checking and savings account and he immediately helped us. Giovany was very helpful and courteous. We got our account open and was able to complete the whole process with a real person. Real customer service like it should be. Thank you giovany for taking the time to help us.. you went above and beyond.
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July 2022 by Cv C.
We bank with them. One big pain. It is the only one in the surrounding area near our home. The lobby is by appointment. The ATM is always broken down. So we are forced to get cash from another bank only to pay their bank's ATM fees plus chases's . In total $6 in fees just pull a $20 bill. I think they should reimburse us theses fees when their ATMs are not working
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April 2022 by Joe Salinas
The person at the counter doesn't know what a loan check was! She denied me the option to deposit it because she had never seen one. Instead, she referred me to the credit union that cut the check. After the eight mile drive to the credit union, I was informed that the check is a standing legal document and that Chase should have no issues depositing it. I drive eight miles back and get another employee who accepts the check and deposits it with no issues at all. The first employee with the lack of knowledge did no apologize or even acknowledge me after sending me on this wild good chase. My recommendation would be to immediately ask for a manager if it seems the teller is unfamiliar with a valid check. Two stars instead of one, because the second person was helpful and had no issues.
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March 2022 by DecafZackattack 18
They say there open but they never are on Saturday and on the door say 9am to 2pm... They should get a razor and take that off because that's a lie and the atm never works.
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February 2022 by Raven Eye Drone Photography & Video
Worst place to have a bank with.. terrible service I’ve been waiting for a deposit that was cleared from a client of mine for over a week ago. Today I spent 4 hours on the phone, in person, & on a 5hitshow trying to verify funds that are “MY” money & making a confusing mess with my clients with the d*** representatives they have working at chase. NEVER going to do business with a bank that robs from the people.
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February 2022 by Shane Nicole Ibay
Not providing help. We might as well change our bank and take our money somewhere else.
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October 2021 by Jessica Y
Went in twice to open a business checking account, always no banker on-site can help with it, only a few tellers there, what’s joke!!!
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September 2021 by BeautyWithKristine
I love coming here, everyone is always so nice !!By the way ANNA IS THE BOMB. I love ANNA.
