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January 2024 by Darice Goodridge
Staff has been rude on multiple occasions. Will be moving all scripts going forward.
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November 2023 by Karen Falks
The drive thru is out of control. The slowest of any drive thru anywhere. Workers are like sloths. They could care less about customers wait time and extremely unfriendly.
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October 2023 by Maverick Muff
Stop calling me, I live like. 15 hours away.I have never lived in Texas.Yet you keep calling.
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October 2023 by bethany karvelot
They were out of stock on prescription eyedrops, I asked the lady if she could check which H‑E‑B had them in stock. The lady barely glanced at the computer and she told me they were out of stock in every single H‑E‑B in Texas. When I left, she said “SooRrry , Byyyeee!!!” in a whiny laughing voice. I was in so much pain and I wanted to cry.I made the right decision switching to Walgreens, They are super nice!!! Yes they did have the eye drops in stock! And even if they didn’t, I still would have picked them over H‑E‑B pharmacy.It’s really messed up to mock someone’s pain and not be considerate. A simple “ I’m sorry for the inconvenience, you might need to try different store, here are some suggestions” or “ I apologize I do not have them in stock, but let me see when we get the next shipment of items”. Would have been acceptable.Staff needs training.
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October 2023 by Mary Tucker
I had someone steal my pain pills. They got them from the Drive thru... Now I show my id to make sure this doesn't happen again.
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October 2023 by Marilyn L.
Really nice grocery store. Found everything I was looking for and a very good location. Workers are very knowledgeable as far as where I can find things, and if they didn't know they got somebody to walk with me through the isles to show me.
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September 2023 by Brianna Smith
The staff is kind, helpful and they help you understand the process!
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August 2023 by Maevis Wednesday
They NEVER answer the phone, EVER. Why have a phone number then?? Love HEB but their pharmacy sucks. May have to look elsewhere for my meds.
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August 2023 by Trinidad Matos
Worst customer service ever!!!! They do NOT answer the phone. It rings forever. I had to call the main store line and ask for a manager to help me contact the pharmacy. Horrible just horrible!!!! Update: none. Tried calling again. Worst customer service EVER in this pharmacy. My doctors office called to handle a prescription they called in. They put them on hold. Never got back to them on the phone. I called tried to work with them to regarding the prescription. They mentioned they called it into my doctor. They never did. That was a lie! this place is pitiful.
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August 2023 by Charlie Dominguez
For all the people they see and all the work they push out, their attitude is always positive and you can tell they areCompassionate in their desire to do the customer well.
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February 2023 by lindsay Crespo
Rude and not very helpful. Forget calling because they never pick up the phone.
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January 2023 by Courtney A.
We live about 15-20 minutes away but rather come here than to our neighborhood H‑E‑B. Way more options. It's clean. And the scan and go is awesome especially when you have a toddler. Makes it a lot easier and quicker.
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December 2022 by Sam Cazares
Horrible staff and wait times are insane! Drive thru is always 30+ min wait. I’ve moved to CVS in Schertz down the road and have proven to be far better!!
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December 2022 by Abrahan S.
It has been more than 7 years since I walked into a HEB Plus. My first impression was there's is way too much stuff in here. The parking lot was full and the place was full of people. While I found something's to be fairly price, most of the thinks I looked at were more expensive than at Walmart. The place clean and the isles were well organized, but there was no room to walk by in many areas, specially closed by the cheese area. I did found fresh tamales (not as good as I was expecting), fresh squeezed orange juice (my favorite), fresh French bread and roasted chicken (be very careful not to touch the top of the inside where the chicken is) that is hot and burned a blister in my hand when I went to grab the chicken on the back. The staff was friendly and helpful and told us about the tamales lady walking around the store with fresh tamales
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November 2022 by Victoria B.
During our last Thanksgiving preparatory visit, Adam in the meat market provided exceptional service. The largest Riverside turkey on the floor weighed 17 pounds. Adam was kind enough to search the freezers only to return to indicate only smaller turkeys were in the back. I asked if another truck delivery was expected and he replied with "I can check our truck, come with me". After about 7-10 minutes of waiting, Adam returned with a 24.55 pound turkey that will highlight my family's celebratory Thanksgiving lunch. Cheers to Adam and his efforts!!