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September 2023 by Sharonda Springs
Alex was a life saver! He helped me to port my mom's number over to T-Mobile. He stayed on the phone with customer service and was transfered 5 times before they got him to the right place. He remained professional and patient and was determined to help us. Alex, I appreciate you more than you know!
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August 2023 by Jason DeReese
This is the best Metro by T-Mobile that I have been to for customer service. And they have better deals on phones. After getting the run around from a different store and phone customer service, I was relieved to get my problem resolved by (I forgot her name) who could navigate through the system with common sense resolutions. And this was not the first time I had to rely on this location. I think they have saved me from frustrated experiences 3 times. Much respect. It was worth driving a few extra miles.
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August 2023 by Dante Martinez
I came in around 3:30PM on August 8th ‘23,Friendly, knowledgeable, patient, fast, and relatable are just a few ways to describe “Jason” the man that helped me get my little brother set up with a new phone that day. my sister was also there and the three of us all really appreciated his service
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May 2023 by Christina C
Had to go back a 2nd time. Still wasn't right. But the automated system over the phone finally fixed my issue.
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May 2023 by Christie Pierce
I was sold a bad Motorola I was suggested to purchase this phone because my phone was broken and it would take too long for insurance but it was a mistake they sold me a bad phone it was a Motorola and I never had this problem before the only reason why 2 stars because the customer service was decent. I checked and called MetroPCS there was no problem on their end other people was complaining that they weren't getting my text messages calls were constantly dropping the phone would freeze now I've only had this phone for one month and I have not dropped it it's in a case and it's not ruined
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November 2022 by Edward Davis
Went to.Metr9 by T-mobile at their location 904 FM 3009. Got there a few minutes before 10am, which is the hours as posted on the door. By 1009am, they still weren't open. I tried the door a couple of times, but the doors were locked. Definitely need to either stick with the scheduled open time or adjust hours that are convenient to the employees. Very frustrating.
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November 2022 by Amanda Krahn
The guy working here has such an attitude! Get a new job or learn how to help the customer! So rude made me want to cancel my service.
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September 2022 by Luna De Libertad
Excellent customer service and very helpful when answering questions
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September 2022 by Armen Romanovsky
Clean store. Good service.
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August 2022 by Armen
Clean store. Good service.
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August 2022 by Carmen Acosta
They activated my phone, and just paid $19.00 for the servicesThe guys are very gentiles.??
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July 2022 by Frank Savage III
Very good service.Fantastic priceRecommended fro family & FriendsMike helped to set up account.Thanks Metro
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July 2022 by Robin Holmes
Mike help for new phoneVery attractive priceGood customer serviceThank yoy
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January 2022 by Cosmic Bear
OK, once again I’ve come to the same location and the same guy named Ali shows an attitude and totally makes me not want to deal with MetroPCS in the long run. I’ve noticed that he doesn’t take the same temperament with Hispanics that he does with blacks that I see in here which is really bad because I thought this area was pretty neutral. Guaranteed I won’t be coming to this location anymore especially since they sell fake apple AirPods. I’m sure Ali is the son of the owner so when they say that they pride themselves in fixing something it’s just banter for the people reading
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January 2022 by The IntrVSpVce
Horrible! Not sure what’s going on with Ali, but maybe customer service isn’t his thing. We all have bad days but the guy is having a bad year. If your having a good day I wouldn’t go here… or at least wait for the older man to show up. He’s actually nice
