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November 2023 by Alexansea Ritvhie
Me. Mendez was extremely courteous and respectful during every interaction. The work done was too notch and quick. Highly recommend
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December 2022 by David A.
I support small businesses but......this one was a bad experience. I Dropped off a brand-new build in early August for my sons birthday gift in September. I just got the PC back 3 months later with minimal progress. Jo even tried to blame me for a bad capacitor. I could of took it somewhere else but they never answered their phone and hardly respond to messages. I could of took it to a professional. Jo is very unresponsive. He me to go request a refund on CashApp. That's not how it works. They only way I could get the PC shell back was by stating I would report him for theft and fraud. Then he said he would leave it outside of his apartment door! Do Not Pay Upfront like me or you will end up going through litigations to get your money back. Do your homework on this business and check for recent reviews. Customers have had similar problems. I think a lot of the google review are fake. Beware of dropping off any hardware in a random parking lot by a gas station. Go with your gut a go somewhere else!
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September 2022 by Richard P.
No Communication, said he started working on my PC and after a week I got it back and nothing was done. He lied and has 0 communication, and wish I saw the reviews on here before I sent my pc to him. In the text below you can see I texted him Monday and asked for my PC back because of the reviews I saw about this business. He texted back he started working on the pc so I can't get it(which was a lie). Then on Wednesday I texted and called 4-5 times that I need my PC and only response I got for 2-3 days of asking for my PC was "gotcha" Thursday comes around I get to his house at 1145 and text him I'm outside (no answer) the. I call after waiting 15min (no answer) I knock on his door and call and text multiple times and no answer. Friday comes around and he tells me he is having phone problems and I can get the PC later. I goto his house and his wife gets me my pc, i take my PC home open it up and nothing at all has changed inside the case and I do some searching on YouTube and the only thing that had to be done was I didn't plug the case power system into the right port. If he would of looked inside the case it would of been a 15minute job.. if you want fast reliable work do not come here.
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August 2022 by Sad Weaker
Some of you may be thinking these reviews are not human but let me stop you there. I gave them my pc to fix it and boy let me tell you these are the best prices I’ve gotten ever I’ll come back to joe anytime for him to improve or fix my computer. Gets it done with a thorough job and he does it super quick even tho he may have a bunch of orders he’s just too good. I highly recommend going to joe and letting him take a look at it he will give you the best prices $150 for geek squad diagnostics I don’t think so ?
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July 2022 by Sara M.
My husband got his PC fixed here but there was an issue. Joe promised by a certain day and then when that day came. He didn't pick up his phone at all during that time. My husband was frantic because the PC was built and worth $2k. He finally got ahold of him and said they had an outage and phones were down. My husband got his Pc fixed and all was well $375 worth. This is why the review is 1 start. My brother decided to take his PC to him because all the reviews were great. He promised my brother that he would get his computer on Monday, the latest Tuesday. This Tuesday (7/12/2022) comes around and the guys said an excuse. He has the stomach bug. It's okay and understandable. My brother gets in contact then the guys says he is in Dallas and that his stuff would be done today, Friday (7/15/2022). Only needed 5 hours of back up the day before Andy brother could pick up his PC. Brother paid $380 and when my brother said he was going to pick it up he cancelled and said there is an outage in the area and that his kiddos don't have AC and other things. I'll attach the messages between my brother and Joe down below. My brother loves his PC. It's worth so much more than ours. This is his downtime and enjoyment. The guy hasn't responded back to my brother about when he would be able to get it. I'm discouraged and still am for my brother. I'm disappointed because this not only happened to my husband but now my husband. Please go elsewhere if you want it in a timely manner because when you invest so much $$$ into something and allow other to handle it you would want transparency. Update it is now Saturday (7/16/2022) 4pm and the guys still hasn't responded back to my brother once so ever. My brother went to the place but guy still never responded. Called the police. Now he has a report on his LLC. We shall see if he responds Monday.
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April 2022 by B More
Great service! Joe explained everything to me and even offered me some discounts to keep cost down. I will definitely use their services again!
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April 2022 by Cat May
They had phone issues recently, so there was some miscommunication. They were really nice to help after everything we went through recently. Would love to get the computer completely fixed by them when we have the funding.
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January 2022 by Biddeh
Hard working professionals who genuinely care about your business and computers. They'll take the time to do it right and be fair the whole way with you. If I have computer issues again I'm for sure calling them up!
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January 2022 by Renee Felan
First time using PCFix and we were very impressed!! Professional and friendly. Communication was awesome!! Cost very fair for the work we needed done!!! Will use again and will recommend to friends and family!!!!
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December 2021 by termmsc
Joe was very responsive throughout the whole process. He updated me anytime I requested it and helped me make the best decisions for what I wanted to do. Could not speak higher on the professionalism and kindness.-Tyler
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November 2021 by Nancy Hernandez
I took my laptop here and they were very good with communication and instructions. I took my work laptop and they understood the urgency and worked with me on turnaround time. This is definitely my go to from now on!
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November 2021 by Richard Smith
Joe was great with handling my PC issue. The motherboard went out on my very old laptop. Joe was able to diagnose it and then recover the data from my hard drive. He even offered to help me look for a new computer. In the end, I would go back to Joe if I have another PC issue.
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November 2021 by D Watson
My severely damaged hard drive was replaced in a timely manner and the price was very reasonable! Best of all they were able to save all of my documents, emails, pictures, etc. This was a real life saver and I'm extremely grateful!! I will definitely use PC Fix TX in the future for any computer issues!!
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November 2021 by Ulanda Hinkston
My 5-year old laptop was running slowly, and Joe did an excellent job diagnosing and fixing the problem. He and his staff were fast, efficient and very knowledgeable. I would definitely use them again.
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November 2021 by Dennis Hampton
I took a printer to PC Fix TX LLC as a last ditch effort before buying another one and he was able to repair it and get it going again. It was cheaper than buying another printer which accomplished what I had set out to do from the beginning. I recommend using them they was timely, inexpensive and I am happy that once again have a working printer.
